Job Vacancies at MacTay Consulting

Job Summary

The Strategic Relationship Manager (FMCG Sector) is responsible for managing and deepening strategic partnerships with key clients in the fast-moving consumer goods (FMCG) industry. The ideal candidate brings strong experience in manpower outsourcing, workforce planning, and relationship management, with proven success in navigating the unique dynamics of the FMCG sector.

Requirements

• Bachelor’s degree from an accredited university in Business, Human Resources, Social Sciences, or a related field.
• 5–7 years of experience in manpower outsourcing, client relationship management, or workforce solutions.
• Minimum of 3 years in a mid-level management role with direct client-facing responsibilities.
• Experience working with or servicing clients in the FMCG sector is highly desirable.
• Background in HR outsourcing or staffing agency operations is a significant advantage.
• In-depth understanding of manpower outsourcing and workforce strategy.

Responsibilities

Client Relationship Management

• Serve as the primary liaison between clients and the organization for all manpower outsourcing-related matters.
• Build and maintain strong, trust-based relationships with key decision-makers and client stakeholders.
• Address and resolve client escalations promptly and professionally.
• Understand clients’ business models, culture, and workforce needs to deliver tailored support.

Strategic Account Growth

• Identify and develop opportunities to expand services within assigned FMCG accounts.
• Collaborate with the Business Development and Operations teams to cross-sell and upsell manpower solutions.
• Support contract renewals, pricing negotiations, and client retention strategies.
• Monitor competitive activity and market dynamics to retain key accounts.

Workforce Planning & Talent Strategy

• Partner with clients to understand workforce planning cycles, project timelines, and headcount forecasts.
• Provide strategic advice on talent acquisition, skills alignment, and productivity improvement.
• Work with internal teams to align talent pipelines with seasonal or urgent staffing needs.

Operational Oversight & Service Excellence

• Ensure compliance with agreed SLAs, KPIs, and client service standards.
• Monitor performance of deployed staff and coordinate with operations to resolve issues.
• Analyze service delivery data and generate periodic reports on attrition, fulfilment rates, and client satisfaction.

Industry & Regulatory Knowledge

• Maintain strong awareness of labor trends, compliance requirements, and HR regulations relevant to FMCG outsourcing.
• Keep clients informed about legal updates that may affect workforce planning or employment terms.

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Job Summary:

The Business Development Manager – Outsourcing/BPO is responsible for identifying growth opportunities, fostering key client relationships, and driving revenue within the Outsourcing & Managed Talent Services (MTC) domain. The ideal candidate will possess in-depth market knowledge, a strategic mindset, and a customer-centric approach to develop and execute business development strategies that support long-term organizational goals.

Key Responsibilities:

Market & Industry Insight

• Monitor and analyze industry trends, competitor activities, and market dynamics to inform strategy.
• Maintain expert knowledge of company services, emerging technologies, and BPO market offerings.
• Identify new market segments and adjust strategies based on industry shifts and client demands.

Financial Acumen

• Develop strategic pricing models that maximize profitability while ensuring client satisfaction.
• Conduct ROI and profitability analysis for proposed deals and partnerships.
• Prepare and present financial justifications for business cases and investment proposals.

Sales & Business Development

• Lead the entire sales lifecycle from lead generation to proposal development and deal closure.
• Identify upselling and cross-selling opportunities within the existing client base.
• Establish, nurture, and grow strategic client accounts and partnerships.

Client Relationship Management

• Foster long-term relationships with clients and internal stakeholders.
• Ensure a customer-first approach through responsiveness, engagement, and satisfaction monitoring.
• Map client needs and develops solutions that align with strategic objectives.

Strategic Networking

• Leverage professional networks to identify business leads and partnerships.
• Represent the company at industry events, trade shows, and networking forums.
• Utilize CRM platforms (e.g., Salesforce) to manage sales pipelines and customer engagements.

Operational & Technical Excellence

• Maintain accurate and up-to-date documentation of sales activities and client communications.
• Use MS Office Suite and CRM tools to prepare reports, dashboards, and performance updates.
• Collaborate with delivery teams to ensure smooth onboarding and service transitions.

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years’ experience in business development, preferably within Outsourcing/BPO.
• Proven track record of achieving and exceeding sales targets.

Core Competencies:

Technical & Business Acumen

• Deep understanding of BPO/Outsourcing service models.
• Ability to build pricing strategies and analyze financial metrics.

Strategic Thinking

• Market-aware and forward-looking with a business growth mindset.
• Ability to align sales actions with company strategy.

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Summary:

Support the design, delivery, and evaluation of learning programs to enhance workforce capabilities. Develop instructional content, facilitate training sessions, and contribute to strategic talent development initiatives.

Key Responsibilities:

• Design & Development: Create engaging learning materials and apply instructional design models.
• Facilitation: Lead in-person and virtual training using interactive techniques.
• Administration: Coordinate logistics, manage LMS records, and support vendors.
• Evaluation: Analyze feedback and recommend improvements.
• Collaboration: Work with teams and clients to identify needs and customize solutions.
• Technology: Use digital platforms and stay current with L&D trends.

Qualifications:

• Education: Bachelor’s in HR, Education, Business, or related field; certifications (CIPM, ATD, SHRM) preferred.
• Experience: 3+ years in L&D or HR; strong background in facilitation and content creation; consulting exposure is a plus.

Core Competencies:

• Technical: Instructional design, LMS proficiency, facilitation, program evaluation.
• Behavioral: Collaboration, adaptability, emotional intelligence, multitasking, continuous learning.

Performance Metrics:

• Timely program execution
• Learner satisfaction and retention
• Quality of materials
• Operational efficiency
• Innovation in delivery and evaluation