Business Development Manager – Outsourcing/BPO at MacTay Consulting

Job Summary:

The Business Development Manager – Outsourcing/BPO is responsible for identifying growth opportunities, fostering key client relationships, and driving revenue within the Outsourcing & Managed Talent Services (MTC) domain. The ideal candidate will possess in-depth market knowledge, a strategic mindset, and a customer-centric approach to develop and execute business development strategies that support long-term organizational goals.

Key Responsibilities:

Market & Industry Insight

• Monitor and analyze industry trends, competitor activities, and market dynamics to inform strategy.
• Maintain expert knowledge of company services, emerging technologies, and BPO market offerings.
• Identify new market segments and adjust strategies based on industry shifts and client demands.

Financial Acumen

• Develop strategic pricing models that maximize profitability while ensuring client satisfaction.
• Conduct ROI and profitability analysis for proposed deals and partnerships.
• Prepare and present financial justifications for business cases and investment proposals.

Sales & Business Development

• Lead the entire sales lifecycle from lead generation to proposal development and deal closure.
• Identify upselling and cross-selling opportunities within the existing client base.
• Establish, nurture, and grow strategic client accounts and partnerships.

Client Relationship Management

• Foster long-term relationships with clients and internal stakeholders.
• Ensure a customer-first approach through responsiveness, engagement, and satisfaction monitoring.
• Map client needs and develops solutions that align with strategic objectives.

Strategic Networking

• Leverage professional networks to identify business leads and partnerships.
• Represent the company at industry events, trade shows, and networking forums.
• Utilize CRM platforms (e.g., Salesforce) to manage sales pipelines and customer engagements.

Operational & Technical Excellence

• Maintain accurate and up-to-date documentation of sales activities and client communications.
• Use MS Office Suite and CRM tools to prepare reports, dashboards, and performance updates.
• Collaborate with delivery teams to ensure smooth onboarding and service transitions.

Qualifications & Experience:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years’ experience in business development, preferably within Outsourcing/BPO.
• Proven track record of achieving and exceeding sales targets.

Core Competencies:

Technical & Business Acumen

• Deep understanding of BPO/Outsourcing service models.
• Ability to build pricing strategies and analyze financial metrics.

Strategic Thinking

• Market-aware and forward-looking with a business growth mindset.
• Ability to align sales actions with company strategy.