HR Relationship Manager (FMCG) at MacTay Consulting

Job Summary

The Strategic Relationship Manager (FMCG Sector) is responsible for managing and deepening strategic partnerships with key clients in the fast-moving consumer goods (FMCG) industry. The ideal candidate brings strong experience in manpower outsourcing, workforce planning, and relationship management, with proven success in navigating the unique dynamics of the FMCG sector.

Requirements

• Bachelor’s degree from an accredited university in Business, Human Resources, Social Sciences, or a related field.
• 5–7 years of experience in manpower outsourcing, client relationship management, or workforce solutions.
• Minimum of 3 years in a mid-level management role with direct client-facing responsibilities.
• Experience working with or servicing clients in the FMCG sector is highly desirable.
• Background in HR outsourcing or staffing agency operations is a significant advantage.
• In-depth understanding of manpower outsourcing and workforce strategy.

Responsibilities

Client Relationship Management

• Serve as the primary liaison between clients and the organization for all manpower outsourcing-related matters.
• Build and maintain strong, trust-based relationships with key decision-makers and client stakeholders.
• Address and resolve client escalations promptly and professionally.
• Understand clients’ business models, culture, and workforce needs to deliver tailored support.

Strategic Account Growth

• Identify and develop opportunities to expand services within assigned FMCG accounts.
• Collaborate with the Business Development and Operations teams to cross-sell and upsell manpower solutions.
• Support contract renewals, pricing negotiations, and client retention strategies.
• Monitor competitive activity and market dynamics to retain key accounts.

Workforce Planning & Talent Strategy

• Partner with clients to understand workforce planning cycles, project timelines, and headcount forecasts.
• Provide strategic advice on talent acquisition, skills alignment, and productivity improvement.
• Work with internal teams to align talent pipelines with seasonal or urgent staffing needs.

Operational Oversight & Service Excellence

• Ensure compliance with agreed SLAs, KPIs, and client service standards.
• Monitor performance of deployed staff and coordinate with operations to resolve issues.
• Analyze service delivery data and generate periodic reports on attrition, fulfilment rates, and client satisfaction.

Industry & Regulatory Knowledge

• Maintain strong awareness of labor trends, compliance requirements, and HR regulations relevant to FMCG outsourcing.
• Keep clients informed about legal updates that may affect workforce planning or employment terms.