Job Vacancies at Airtel

Job Purpose

To acquire and retain more post-paid customers and generate revenue for the business.

Key Responsibilities

• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment
• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Create opportunities to run presentations of our Corporate products to sector of assignment
• Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement
• Drive the sale and activation of the above products across the sector.
• Grow the usage of Corporate products in the sector allocated to you
• Create exceptional opportunities to sell special products like E1’s, Blackberry’s and data cards in the sector
• Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures
• Monitor the activities of competition and develop or recommend counter measures to win competition
• Responsible for the day to day management of all Airtel relationships in the sector
• Develop good relationship management processes with both existing accounts and prospective customers.
• Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES within sector
• Responsible for the weekly and monthly reports on post paid subscribers activities, bill delivery and collection in the sector of assignment
• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Maintain and manage database of all Corporate customers in your sector
• Establish and maintain excellent relationship management with existing Post-paid subscribers within the sector
• Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES in your sector.
• Encourage ALL existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector.
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.

Education and Certification:

• A University Degree in Business Administration, Marketing or any related course.
• 3-5 years, preferably in B2B Sales in FMCG, Consumables and Telecoms

Other Requirements

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization

Only shortlisted candidates will be contacted.

go to method of application »

Job Purpose

To acquire and retain more post-paid customers and generate revenue for the business.

Key Responsibilities

• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment
• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Create opportunities to run presentations of our Corporate products to sector of assignment
• Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement
• Drive the sale and activation of the above products across the sector.
• Grow the usage of Corporate products in the sector allocated to you
• Create exceptional opportunities to sell special products like E1’s, Blackberry’s and data cards in the sector
• Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures
• Monitor the activities of competition and develop or recommend counter measures to win competition
• Responsible for the day to day management of all Airtel relationships in the sector
• Develop good relationship management processes with both existing accounts and prospective customers.
• Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES within sector
• Responsible for the weekly and monthly reports on post paid subscribers activities, bill delivery and collection in the sector of assignment
• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector Every Friday 4.30pm
• Maintain and manage database of all Corporate customers in your sector
• Establish and maintain excellent relationship management with existing Post-paid subscribers within the sector
• Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES in your sector.
• Encourage ALL existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector.
• Create symbiotic relationships in events sponsorship with Corporate Accounts all in a view to drive sale of our corporate products and revenue growth.

Education and Certification:

• A University Degree in Business Administration, Marketing or any related course.
• 3-5 years, preferably in B2B Sales in FMCG, Consumables and Telecoms

Other Requirements

• Achieving Results, & Delighting the Customer
• Team Player; Independent, Confident, and Objective
• Attention to detail/ excellent oral and written communication skills
• Good presentation skills
• Ready to achieve beyond set target
• Committed to common goals and values of the organization

Only shortlisted candidates will be contacted.

go to method of application »

Job Purpose

Lead the team of FMS, Mobile Money and Enterprise Assurance. Manage all alerts generated on Fraud Management System (FMS) and ensure assurance controls related to Mobile Money and Lease Line (5-Way reconciliation) and provide comprehensive Fraud Monitoring to ensure mitigation of revenue leakages from external/customer Fraud.

Risk Assessment and Management:

• Propose processes and control improvements around Fraud detection and prevention, Mobile Money and Lease Lines.
• Actively participate in Alert Creation, New System and service launches to understand systems and products and ensure FTR change management.
• To prevent Revenue leakage:
• Ensure qualitative and quantitative compliances for RAFM Governance expectation of the controls listed for the vertical.
• Review DRs performance as per schedule and train them for the role responsibility and upgrade.
• Ensure in-depth analysis of FMS alerts and ensure controls are in place to detect and prevent external/customer related Fraud in the business
• Audit Compliance:
• Closure of statutory and internal Audit issues by implementing agreed audit recommendations for the assigned areas.
• Compliant Resolution:
• Liaise with Vendors, Cross Functional Teams, Regulatory and other stakeholders to resolve all outstanding issues related to assigned areas.

Educational Qualifications & Functional / Technical Skills:

• Minimum of Bachelor’s Degree preferable in Forensic/Investigation or Finance.
• Professional certification in Forensic/Investigation and IT data analytical skills

Relevant Experience:

• 6 - 8 years financial, operational and Information technology experience in Telecom Finance with hands on experience in Revenue Assurance.
• Strong understanding of data analysis, auditing and reconciliation methods and procedures.
• Proven ability to take large amount of multi –faceted data and create insightful and meaningful information to be used in business decision making.
• Very good software skills, especially in MS-Excel, ACL and Word. Successful history of working with software application.
• Hands-on SQL or Oracle experience.

Other requirements:

• Strong analytical and data interpretation skill
• Strong communication skills to achieve collaborative approach.
• Ability to work effectively under time constraints and deliver results by critical deadlines.
• Project management skill.
• High integrity is mandatory.

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Job Purpose

• To ensure that existing and new products are competitively priced in line with the financial target of the company and competition as a guide.
• Provide management with information relevant to aid decision making and steer the company towards profitability.
• Key Accountabilities
• Product Profitability Analysis:
• Review, analyze and validate accuracy and profitability of new tariff plans.
• Review and analysis pricing of new products/promos to ensure profitability and approval in line with DOA.
• Carry out Post-Launch Analysis of new products and promos.
• Monitor pricing to ensure that the objectives are achieved (acquisitions/usage/revenue).
• Monitor the ongoing competitively and profitability of product prices
• Segment-Wide Revenue Analysis:
• Monthly Analysis of Data Plans for profitability
• Monthly Analysis of New Activations. Checking contribution to revenue vis a vis Cost of Acquisition
• Bucket Wise revenue analysis (detailed break-down of revenue for planning purposes).

Cost Controller:

• Ensure AOP/Revised AOP is strictly adhered to. Flash & forecast reviewed and submitted promptly/Ensure the month end Business Review presentation submitted as per due date
• Update monthly template on expense category showing detailed expense breakup, rate/volume analysis and continuously identify opex savings initiatives.
• Innovation: Value addition ideas and Implementation:
• To Provide and implement 1 value adding idea per quarter
• Ensure delivery of BPA Reports assigned as per BPA Calendar:
• BPA Reports
• Timely delivery of reports.
• Quality in the delivery of reports

Educational Qualifications & Functional / Technical Skills:

• Graduate Degree: HND / BSc. and MBA/ACA will be an added advantage
• Over 5 years’ experience in Tariffing, Product Pricing & Performance Analysis
• Advanced Knowledge of SQL script writing and data mining techniques
• Proficiency in use of Microsoft Excel, Word & PPT
• Application Knowledge
• Data Analysis
• Research & Data Gathering
• Reporting
• Pricing

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Job Purpose

The role of the job holder is offer presales support and provide accompanying survey reports, BOQ and design documents with the most optimal and cost-effective solutions that meets the business objectives and recommend areas of improvements, product enhancements inclusive of new platforms, features and services that meets present and future needs of the FTTH and Fixed Home Broadband business.

Responsibilities

• Conduct technical site surveys for estate Fibre projects.
• Develop and Validate solutions in terms of financial/technical feasibility and resourcing / procurement requirements.
• Help/conduct market and competitor analysis with respect to technology and pricing.
• Establish technical requirements baseline and specify the Fiber Solution Architecture for different needs.
• Create and validate Fibre project implementation schedules.
• Provide support to build/change the service catalog and working processes, including network design rules/guidelines, active and passive products, and services decisions.
• Product Management for 3rd party passive optical network products and building relation with vendors and partners.
• Create high-level comprehensive customer-centric innovative solution design that address the technical, commercial, and business needs of Estate customers.
• Provide comprehensive clarification to Customer’s technical concerns and bid queries
• Develop and validate network models and deployment scenarios
• Provide Fiber Network Reference Design (HLD and LLD)
• Generate accurate BOQ according to the customers’ requirements.
• Estimate Project Costing and Pricing, risk process from the technical perspective.
• Validate the final SoW, BoQ and RM for tendering deliverable package Support Delivery Operations in setting up the project delivery Organization (OSP Engineering Design, Implementation and Project Teams) that is required to complete the project on time
• Provide guidance and technical oversight during the detailed design, build, test and deployment phase.
• Manage the day-to-day operation of the Fibre network to ensure maximum availability and throughput in line with customer's requirements.
• Undertake data network fault investigations in local and wide area environments using information from multiple sources
• Provide remote troubleshooting and fault finding if issues occur upon initial installation and in the operational phase of the projects.

Education and Work Experience Required:

• Bachelor's (or higher) Degree in Engineering
• 5+ years industry experience in architecture, design, implementation and operation of large-scale passive and active fiber networks
• Network design, engineering and/or product specialist background preferred. Experience in network engineering, architecture, planning, GIS tools or operations positions is a bonus
• Expertise in the design of fiber optic access infrastructures, converged networks and/or transport networks is required to master this position.
• Proven experience and success with LAN, WAN, WLAN, and WWAN design and implementation.
• Proven experience with network capacity planning, network security principles, and general network management best practices.
• Associate, Professional and Expert Level certifications with OEMs like Cisco, Huawei, Juniper etc. will be an added advantage.
• Solid understanding of various passive network products, systems and architectures Including Active FTTH network and estate WAN solutions
• Solid understanding of E2E Fiber OSP process: Survey, Design, As-built, RoW, Implementation, Test, Acceptance, H&S, QA and Operations
• Expert level competence on Fiber Network Design and strong Implementation/realization experience
• Planning competence on FTTH/fixed access active networks
• Understanding the needs for Mobile backhaul
• Familiar with project management methodology.

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Job Purpose

To effectively manage the tax affairs of the company and maintain excellent relationship with the relevant tax authorities.

Key Responsibilities

• Timely advice on tax implications of proposed transactions, services and new legislation as it affect Airtel Nigeria
• Overall direction on annual tax budget, quarterly tax forecast and Flash and Forecast.
• Co-ordination of response to queries from the Federal Inland Revenue Service and State Internal Revenue Service on tax audit.
• Relationship Management with all the Relevant Tax Authorities, External Auditors, Tax Consultants and other regulatory agencies on Airtel Nigeria Tax matters.
• Handle correspondences with the Group Tax on Airtel Nigeria Tax matters.
• Co-ordination of all Tax returns filed with both the FIRS and the States Internal Revenue Service for compliance purposes.
• Review of Airtel Nigeria contractual agreement for tax compliance purposes.
• Co-ordination of month end management reports on current and deferred tax matters.
• Co-ordination of all tax audits and investigation exercise at FIRS and State Internal Revenue Services.
• Review all intercompany transactions for compliance with Transfer Pricing Regulations.
• Establish performance expectations and regularly review individual performance.
• Recommend appropriate rewards and recognition.
• Coach, develop and retain identified talent in the unit.

Educational Qualification & Experience Required

• First Degree in Accounting / Taxation, Professional qualification in Accounting / Taxation (ACA or ACCA and CITN)
• At least 15 years of Tax practice experience with 3-5years as head of Tax.

Other Requirements:

• Strong financial and analytical skills
• Resilience
• Excellent report writing skill
• Attention to details
• Relationship management and Good interpersonal skills

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Job Profile

• We are looking for Key Account Managers for our Abuja and Lagos Regions. The ideal candidates will work to acquire and retain more post-paid customers and generate revenue for the business and must have minimum of 3 years experience in managing public sector accounts or enterprise business.
• Key Responsibilities
• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment:
• Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in the zone
• Visit a minimum of 5 Corporate Organizations per day, 25 visits per week, 100 visits per month, therefore for 6 months = 600 visits
• Create opportunities to run presentations of our corporate products to sector of assignment
• Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement:
• Drive the sale and activation of the above products across the sector.
• Grow the usage of corporate products in the sector allocated to you
• Create exceptional opportunities to sell special products like E1’s, Blackberry’s and data cards in the sector
• Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures:
• Monitor the activities of competition and develop or recommend counter measures to win competition
• Responsible for the day-to-day management of all Airtel relationships in the sector:
• Develop good relationship management processes with both existing accounts and prospective customers.
• Encourage and develop opportunities to have Airtel presence in all CORPORATES, POST-PAID RETAIL & SME COMPANIES within sector.
• Responsible for the weekly and monthly reports on post-paid subscribers' activities, bill delivery and collection in the sector of assignment:
• Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector every Friday 4.30pm
• Maintain and manage database of all corporate customers in your sector
• Establish and maintain excellent relationship management with existing Post-paid subscribers within the sector:
• Encourage and develop opportunities to have Airtel presence in all corporates, post-paid retail & SME companies in your sector.
• Encourage all existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector.
• Create symbiotic relationships in events sponsorship with corporate accounts all in a view to drive sale of our corporate products and revenue growth.

Educational Qualification, Experience & Competencies

• A University Degree in Business Administration, Marketing or any related course.
• 3 - 5 years, preferably in FMCG, Consumables and Telecoms.
• Experience in managing Public Sector Accounts.

Other Requirements

• Achieving Results, & Delighting the Customer.
• Team Player; Independent, Confident, and Objective.
• Attention to detail/ excellent oral and written communication skills.
• Good presentation skills.
• Ready to achieve beyond set target.
• Committed to common goals and values of the organization.

go to method of application »

Job Purpose

• Responsible for conceiving, developing and executing the digital strategy for delivering digital adoption and revenue through a well-positioned product portfolio.
• Commercial owner of key digital performance metrics and responsible to drive digital share of recharges, bundle sales, post-paid lines, Fibre and self-service.
• Owner of driving digital channel adoption to the base and enable new businesses and revenue streams for Airtel with a particular focus on selling core and content (VAS, Music, Video, Gaming) products into the consumer and small business segments.
• Accountabilities
• Digital Strategy and Corporate Planning:
• Develop and execute the Digital Strategy that enables Nigeria OpCo to win in the market as a destination for the best digital experience in Communication and Content and to be the Lifestyle Partner of choice of our customers.
• Creates strategic plans to win market share from competitors and keeps abreast of global, local and competitive trends and able to translate into digital strategy and operational/tactical plans for orgnisation and functional counter-parts.
• Developed and managed execution of key strategic initiatives across regulatory, strategic investments, M&A, performance management, corporate planning and business re-organization.
• Set Up Digital Revenue Organizations:
• Run and setup core digital services - Product Marketing (for digital channels adoption) and setup Digital content, advertising and e-Commerce (core, content & other) businesses.
• Creation of adjacent new business and revenue streams by understanding Content (VAS, Music, Video, Gaming) eco-systems and partners and leading the commercial discussions on partnership opportunities and operationalizing plans for strong execution
• Collaborate closely with Commercial teams in Sales & Distribution, Marketing, Brand, Customer Experience and Product to ensure a ‘Digital-First’ culture and that Digital channels are integrated into comms, Go-To-Market and Distribution. Driving business priorities such as churn reduction, acquisition, up and cross sales and brand for core GSM business.
• Drive daily, weekly, monthly activities and campaign calendar to drive and retain customers onto digital assets such as My Airtel App, Airtel TV, etc.
• Building Digital Customer Experience:
• Developing branded customer experience and ensuring consistency of cross channel customer journeys for consumer segments (using customer journey mapping and introducing more generative techniques of research)
• Monitor and measure adoption funnel performance and optimize journey, communication, messaging and all levers in funnel to attract and retain customers on digital assets.
• Custodian of app customer experience and optimization. Ensuring the digital channels are serving customers’ telco and content needs
• Innovation and Content:
• Drive exceptional focus on digital platforms to drive revenues from content, help drive data penetration through building an exceptional and segmented experience
• Ability to spot trends and understand seasonal cycles to develop new content/VAS opportunities through partnerships and/or buying or building.
• Stays abreast of social media trends and uses reputable research/reports on what digital profile of customers and creates plans on product and content roadmap.
• Manage Digital Assets’ Roadmap, Customer Opportunities and Ensure Optimal Spend vis-à-vis Budget and Monitor Performance Against Plan:
• Keep Net Acquisition Costs and others within budget by ensuring effective cost innovation in all areas of digitization.
• Commercial owner of digital/app adoption
• Evaluate, forecast and measure performance against plans
• Lead the production of regular dashboard reports and distribute to executive management with analysis of major digitization trends or issues
• Lead and steer demand planning for demand from other divisions, Digital demand across other teams and own Digital backlogs for Nigeria OpCo and work closely with Group teams for delivery.
• Creation of Highly Effective Team:
• To ensure the functions objectives are delivered through a highly motivated and engaged team. Giving regular feedback and reviews to each team member as this plays a critical role in ensuring employees are engaged and deliver results, leading to lower attrition of people hence protecting talent.
• Develop a bench strength of future leaders through coaching, mentoring and guidance.

Dimensions:

• App Adoption of Revenue Generating Smartphone Base:
• ARPU per digital user through Digital Services (VAS, Video, Music, Gaming, etc.)
• Base management of digitally acquired base
• Customer satisfaction score on digital journeys
• Digital share of recharges, bundle purchases, post-paid sales and self-service;
• Average Revenue per App/Digital user
• Cost to acquire post-paid, Broadband and enterprise GSM sales
• Monthly revenue across digital assets such as My Airtel App, My Airtel TV and new digital platforms
• Incremental revenue contribution from Digital services (VAS, Music, Video, Gaming, etc.)
• EBITDA.

Educational Qualifications & Functional / Technical Skills:

• Bachelor’s Degree in Marketing and Management or like discipline
• An MBA with focus on Marketing/Emerging Markets
• Certifications or additional qualifications in Advertising, Business Administration, communications and management will be an added advantage.
• Relevant Experience:
• Performance Marketing and/or Digital Marketing across large consumer brands
• Has owned channels/products and or PnL for a high profile/ high-revenue or high-volume digital business and has had to drive results through own, team and cross-functional teams’ actions.
• At least 15 years working experience with 7 years or more in a senior management role in Telecoms/Digital/social media / Big Tech / Media / Retail industries.
• Other Requirements:
• Strong People skills- Building Collaborative Relationships, Empowering and Developing people
• Risk taking appetite
• Operational execution and solution-oriented mind-set
• Performance driven
• Business and Commercial acumen
• Good understanding of corporate governance standards
• Should thrive in challenging situations
• Ability to network with global players
• Strong analytical skills and problem-solving skills
• Entrepreneurial Ability.