Job Roles at TalentSquare

Job Objective

• The Business Support Officer will play a key role in supporting and enhancing the company’s payment terminal service operations. This includes overseeing business intelligence services, providing operational support for banks and stakeholders, and ensuring efficient delivery of digital payment solutions across switching, issuing, and settlement processes.

Key Responsibilities
Project & Stakeholder Support:

• Coordinate and track Directorate projects, ensuring timely delivery to agreed specifications.
• Act as a liaison between banks and internal stakeholders, ensuring operational issues are resolved within SLA.
• Support banks across services such as ATM operations, settlement and reconciliation, agency banking, disputes, issuer processing, and general operational escalations.

Business Intelligence & Data Analysis:

• Collect and analyze industry and internal data to provide actionable insights.
• Manage and enhance the company’s business intelligence portal to align with customer needs.
• Prepare performance monitoring reports and conduct trend analysis across business lines.
• Generate weekly, monthly, quarterly, and annual reports for banks, executive management, and board presentations.

Reporting & Insights:

• Deliver key reports including ATM, POS, card issuing, agency transactions, settlement, and PTSP market share reports.
• Provide quarterly board-level updates and contribute to budget and strategic reviews.

Job Requirements

• Education: Bachelor’s Degree in Accounting, Banking & Finance, Economics, Statistics, Business Administration, or Marketing.
• Experience: Minimum of 3 years post-NYSC experience in fintech, banking, payments, or related sectors.

Key Competencies:

• Strong communication and relationship management skills.
• Advanced knowledge of Excel and data analysis tools.
• High initiative, problem-solving skills, and motivation.
• Excellent attention to detail and organizational skills.

go to method of application »

Job Objectives

• The digital commerce arm of a leading fintech company, is seeking a Business Relationship Officer (Fashion & Lifestyle) to spearhead vendor engagement and drive growth in the fashion and lifestyle category.
• The ideal candidate will combine relationship management expertise, e-commerce knowledge, and a strong passion for fashion and lifestyle, while ensuring merchants thrive on the platform through competitive product offerings, excellent service delivery, and growth-driven collaboration.

Key Responsibilities

• Identify, onboard, and manage high-value merchants (fashion apparel, footwear, accessories, beauty products, etc.).
• Build and maintain long-term vendor relationships focused on growth, retention, and category competitiveness.
• Analyze merchant performance, sales trends, and market data to optimize assortment, pricing, and promotions.
• Collaborate with marketing, content, and operations teams to ensure merchant visibility and sales growth.
• Support implementation of category expansion strategies aligned with business objectives.
• Ensure merchants meet SLAs on product availability, fulfillment, and service quality.
• Proactively resolve merchant concerns while maintaining accurate engagement records.
• Act as the bridge between merchants and internal teams for seamless operations and platform adoption.

Requirements
Educational Qualification:

• Bachelor’s Degree in Business Administration, Marketing, Fashion Merchandising, or a related discipline.

Experience:

• Minimum of 3 years’ experience in vendor management, fashion retail, or e-commerce (post-NYSC).

Knowledge & Competencies:

• Strong understanding of Nigeria’s fashion & lifestyle retail market and online consumer behavior.
• Track record in managing merchant performance and driving commercial growth.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical skills with proficiency in Excel and data visualization tools.
• Experience with e-commerce platforms/marketplaces (e.g., Jumia, Konga, Shopify) is an advantage.
• Ability to handle multiple merchant accounts simultaneously in a fast-paced environment.

Preferred Attributes:

• Passion for fashion, lifestyle products, and digital commerce.
• Entrepreneurial mindset with strong commercial acumen.
• Startup or dynamic retail/e-commerce experience.
• Knowledge of inventory, pricing, and merchandising strategies.

Skills & Competencies

• Strong interpersonal skills.
• Excellent written and oral communication.
• Strong analytical and organizational abilities.

go to method of application »

Job Description

• The Quality Assurance Specialist will be responsible for developing, implementing, and continuously improving the company’s quality management systems to ensure all garments meet premium standards, customer specifications, and international compliance requirements.
• This role is central to safeguarding brand reputation by enforcing quality controls from raw material intake through to final product release, applying recognized standards such as ISO 9001 and AQL, and driving a culture of defect prevention and continuous improvement.

Key Responsibilities
Quality Planning & Policy Implementation:

• Develop, maintain, and communicate the company’s quality policy in line with ISO 9001 and AQL standards.
• Ensure QA systems align with buyer requirements, ethical manufacturing standards, and global compliance regulations.
• Lead the creation, review, and enforcement of Quality SOPs.
• Identify and implement process improvements to enhance first-pass yield and reduce defect rates.

Raw Material & Fabric Inspection:

• Inspect incoming fabrics, trims, and accessories against approved specifications.
• Approve or reject materials before production begins.
• Document and escalate non-conformances, collaborating with procurement and suppliers for resolution.

In-Process Quality Control:

• Conduct in-line, mid-line, and end-line inspections during cutting, stitching, and finishing stages.
• Benchmark work-in-progress against approved samples, patterns, and technical specifications.
• Partner with technicians and supervisors to resolve issues swiftly and prevent defective bulk output.

Final Product Inspection & Approval:

• Carry out final inspections using AQL standards and internal benchmarks.
• Approve or reject finished goods prior to packing and shipment.
• Validate size sets, prints, embroidery, washes, and finishing requirements before release.

Compliance, Audits, Documentation & Reporting:

• Ensure production processes meet ISO 9001, buyer-specific, and ethical manufacturing guidelines.
• Maintain QA documentation, inspection records, defect logs, and compliance reports.
• Provide weekly and monthly quality performance updates to the Head of Factory Operations.

Team Leadership, Training & Continuous Improvement:

• Supervise and mentor QA staff, including garment technicians.
• Deliver training to production teams on SOPs, inspection standards, and defect prevention.
• Identify recurring quality issues, propose corrective actions, and lead process improvements.

Key Performance Indicators (KPIs)

• Defect Percentage: Maintain defect rate within approved limits.
• First-Pass Yield: Increase percentage of garments passing inspection without rework.
• Audit Scores: Maintain or exceed compliance audit targets.
• Complaint Reduction: Reduce quality-related customer complaints over time.
• Inspection Timeliness: Complete all scheduled inspections without delays.
• Inspection Accuracy: Ensure alignment between inspection results and buyer feedback.
• Training Effectiveness: Demonstrate measurable post-training improvement in team performance.

Requirements
Qualifications:

• Bachelor’s Degree or diploma in Textile Technology, Garment Manufacturing, Industrial Engineering, or a related field.
• Minimum 5 years of quality control/assurance experience in garment manufacturing, with at least 2 years in a senior QA role.
• Certifications in Six Sigma, Lean Manufacturing, or ISO Quality Management Systems preferred.
• Proven track record in reducing defect rates and improving quality consistency.

Skills & Competencies:

• Strong knowledge of garment construction, production processes, and quality assurance techniques.
• Proficiency in AQL inspection methods and ISO 9001 standards.
• Exceptional attention to detail, analytical thinking, and problem-solving skills.
• Strong communication and collaboration abilities to influence production teams.
• Ability to work under pressure and meet strict production deadlines.
• Familiarity with ERP or production management systems for quality tracking (advantage).