Business Support Officer (Payment Terminal Service Provider) at TalentSquare

Job Objective

• The Business Support Officer will play a key role in supporting and enhancing the company’s payment terminal service operations. This includes overseeing business intelligence services, providing operational support for banks and stakeholders, and ensuring efficient delivery of digital payment solutions across switching, issuing, and settlement processes.

Key Responsibilities
Project & Stakeholder Support:

• Coordinate and track Directorate projects, ensuring timely delivery to agreed specifications.
• Act as a liaison between banks and internal stakeholders, ensuring operational issues are resolved within SLA.
• Support banks across services such as ATM operations, settlement and reconciliation, agency banking, disputes, issuer processing, and general operational escalations.

Business Intelligence & Data Analysis:

• Collect and analyze industry and internal data to provide actionable insights.
• Manage and enhance the company’s business intelligence portal to align with customer needs.
• Prepare performance monitoring reports and conduct trend analysis across business lines.
• Generate weekly, monthly, quarterly, and annual reports for banks, executive management, and board presentations.

Reporting & Insights:

• Deliver key reports including ATM, POS, card issuing, agency transactions, settlement, and PTSP market share reports.
• Provide quarterly board-level updates and contribute to budget and strategic reviews.

Job Requirements

• Education: Bachelor’s Degree in Accounting, Banking & Finance, Economics, Statistics, Business Administration, or Marketing.
• Experience: Minimum of 3 years post-NYSC experience in fintech, banking, payments, or related sectors.

Key Competencies:

• Strong communication and relationship management skills.
• Advanced knowledge of Excel and data analysis tools.
• High initiative, problem-solving skills, and motivation.
• Excellent attention to detail and organizational skills.