Business Relationship Officer, Fashion & Lifestyle at TalentSquare

Job Objectives

• The digital commerce arm of a leading fintech company, is seeking a Business Relationship Officer (Fashion & Lifestyle) to spearhead vendor engagement and drive growth in the fashion and lifestyle category.
• The ideal candidate will combine relationship management expertise, e-commerce knowledge, and a strong passion for fashion and lifestyle, while ensuring merchants thrive on the platform through competitive product offerings, excellent service delivery, and growth-driven collaboration.

Key Responsibilities

• Identify, onboard, and manage high-value merchants (fashion apparel, footwear, accessories, beauty products, etc.).
• Build and maintain long-term vendor relationships focused on growth, retention, and category competitiveness.
• Analyze merchant performance, sales trends, and market data to optimize assortment, pricing, and promotions.
• Collaborate with marketing, content, and operations teams to ensure merchant visibility and sales growth.
• Support implementation of category expansion strategies aligned with business objectives.
• Ensure merchants meet SLAs on product availability, fulfillment, and service quality.
• Proactively resolve merchant concerns while maintaining accurate engagement records.
• Act as the bridge between merchants and internal teams for seamless operations and platform adoption.

Requirements
Educational Qualification:

• Bachelor’s Degree in Business Administration, Marketing, Fashion Merchandising, or a related discipline.

Experience:

• Minimum of 3 years’ experience in vendor management, fashion retail, or e-commerce (post-NYSC).

Knowledge & Competencies:

• Strong understanding of Nigeria’s fashion & lifestyle retail market and online consumer behavior.
• Track record in managing merchant performance and driving commercial growth.
• Excellent negotiation, communication, and interpersonal skills.
• Strong analytical skills with proficiency in Excel and data visualization tools.
• Experience with e-commerce platforms/marketplaces (e.g., Jumia, Konga, Shopify) is an advantage.
• Ability to handle multiple merchant accounts simultaneously in a fast-paced environment.

Preferred Attributes:

• Passion for fashion, lifestyle products, and digital commerce.
• Entrepreneurial mindset with strong commercial acumen.
• Startup or dynamic retail/e-commerce experience.
• Knowledge of inventory, pricing, and merchandising strategies.

Skills & Competencies

• Strong interpersonal skills.
• Excellent written and oral communication.
• Strong analytical and organizational abilities.