Job Roles at Send Freight

• Join our team as a Senior Customer Care Executive. In this key role, you will drive customer satisfaction and loyalty by serving as the primary contact for our clients. Utilizing your expertise, you will deliver exceptional support, resolve issues efficiently, and ensure smooth communication between customers and internal teams.

Responsibilities

• Serve as the primary point of contact for customers, building strong relationships and understanding their unique needs and goals
• Guide clients through the onboarding process, ensuring a seamless setup and effective use of SEND’s platform and services.
• Identify upselling opportunities aligned with customer needs while maintaining our brand image.
• Address and resolve customer feedback, complaints, and concerns, working closely with internal teams to improve the overall customer experience.
• Serve as the voice of the customer within the company, advocating for their needs and priorities to drive meaningful product enhancements and improvements.

Requirements

• Minimum of 5 years experience in a customer-facing role, preferably in the logistics or supply chain industry.
• Strong communication skills, both written and verbal, with the ability to engage effectively with clients and colleagues.
• Proven problem-solving skills and a customer-first mindset to address customer needs and challenges.
• Exceptional organizational skills, with the ability to prioritize tasks in a fast-paced environment.
• Experience with CRM software
• A detail-oriented approach with a focus on accuracy and efficiency in managing customer information.
• Ability to work independently as well as part of a collaborative team, demonstrating flexibility and adaptability.
• Strong work ethic: You are self-driven and willing to do what it takes to deliver results.

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• We are seeking a Senior Counsel with extensive experience in the logistics, freight forwarding, or technology sectors. This role will ensure that SEND’s operations comply with legal, regulatory, and compliance requirements while supporting our commitment to ethical business practices.

Responsibilities

• Draft and review contracts, including service agreements, non-disclosure agreements, and vendor contracts.
• Assist with regulatory approvals and licensing applications, advising management on strategies for compliance.
• Work with external counsel to negotiate and finalize commercial contracts and provide business-oriented legal advice.
• Manage communications between SEND teams and external legal partners to ensure timely resolution of legal matters.
• Advise on potential litigation issues and coordinate with external counsel on legal proceedings as necessary.
• Develop policies and procedures in collaboration with the compliance team to ensure adherence to legal obligations across the organization.
• Represent SEND in meetings with regulatory bodies, fostering relationships that align with company objectives.

Requirements

• Minimum of 8 years of experience in a legal or compliance role, preferably within logistics or technology.
• Strong knowledge of relevant laws and regulations affecting the freight forwarding industry.
• Proven ability to provide forward-thinking legal advice on anticipated issues impacting business operations.
• Excellent interpersonal skills to engage effectively with diverse stakeholders across various disciplines.
• Strong initiative and self-motivation in a fast-paced environment.
• Exceptional written and verbal communication skills, capable of simplifying complex legal concepts for non-legal audiences.
• Ability to manage multiple projects simultaneously while meeting tight deadlines.

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• We are seeking an experienced Freight Operations Manager to lead and optimize our import and export operations. In this critical role, you will coordinate logistics, manage transportation resources, and ensure compliance with international trade regulations. You will develop strategies to streamline supply chain processes, enhance service delivery, and improve operational performance. Leading a dedicated team and collaborating with suppliers and carriers, you will leverage your industry expertise to drive efficiency and success.

Responsibilities

• Manage and oversee all aspects of freight operations, including import and export logistics.
• Develop and implement efficient logistics strategies to enhance operational workflows.
• Coordinate with carriers, freight forwarders, and customs brokers to ensure timely shipment deliveries.
• Monitor logistics performance and analyze key metrics to identify areas for improvement.
• Ensure compliance with international shipping regulations, standards, and customs requirements.
• Manage a team of logistics professionals, providing training and guidance to optimize their performance.
• Develop and maintain strong relationships with clients and vendors to foster collaboration and service excellence.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, or a related field.
• Minimum of 7 years of experience in freight operations or logistics management.
• In-depth knowledge of import and export regulations and compliance matters.
• Proven experience in managing freight logistics and a strong understanding of supply chain processes.
• Excellent leadership and team management skills, with the ability to motivate and guide a diverse team.
• Strong analytical skills and the ability to make data-driven decisions for process improvements.
• Excellent communication and negotiation skills, with a focus on building effective relationships.
• Strong work ethic — You are self-driven and willing to do what it takes to deliver results.

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• We are currently seeking an Operations Associate to join our dynamic team and contribute to our mission of operational excellence. In this role, you will be an integral part of our operations department, responsible for supporting our logistics processes and ensuring that our supply chain runs smoothly and efficiently

Responsibilities

• Assist in coordinating and optimizing logistics operations to ensure timely delivery of goods.
• Prepare and analyze reports regarding operational performance and suggest areas for improvement.
• Collaborate with vendors and clients to resolve any issues related to shipments and deliveries.
• Help manage documentation related to shipments, including invoices, packing lists, and customs forms.
• Coordinate with internal teams to ensure alignment on operational goals and performance metrics.
• Support the implementation of new operational processes and technologies to enhance overall efficiency.

Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Proven experience in logistics or supply chain operations is highly desirable.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent communication and interpersonal skills to effectively collaborate with various stakeholders.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with logistics software is a plus.
• Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.

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• We are looking for an Account Executive to help drive growth through qualifying leads and building a sales pipeline. In this role, you will be on the frontlines of our go-to-market motion and will work closely with leaders across the business to execute and shape our sales playbook.

Responsibilities

• Identify and engage with prospective customers through outbound outreach—prospecting, cold calling, proposals, and client interfacing
• Take ownership of identifying and securing new business opportunities, with a focus on driving substantial revenue growth
• Secure highly competitive opportunities by uncovering pain points and business challenges and aligning them with our solution
• Work closely with the operations teams to ensure smooth onboarding and high client satisfaction, ensuring long-term business success
• Timely and accurately update customer relationship management (CRM) tool to keep track of sales activities, customer data, and pipeline visibility

Requirements

• 4+ years of B2B sales experience, with a track record of meeting quarterly sales quota
• Strong negotiation and communication skills (verbal and written)
• Highly motivated with a proactive approach to sales and customer engagement.
• Ability to work collaboratively in a team-oriented environment.
• Basic understanding of import and export regulations and practices.
• Familiarity with different sales techniques and pipeline management
• Experience in logistics or supply chain is a plus
• Desire to work for a fast-paced startup and take on increasing levels of responsibility
• Strong work ethic: You are self-driven and willing to do what it takes to deliver results.

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• We are looking for an Account Executive to help drive growth through qualifying leads and building a sales pipeline. In this role, you will be on the frontlines of our go-to-market motion and will work closely with leaders across the business to execute and shape our sales playbook.

Responsibilities

• Identify and engage with prospective customers through outbound outreach—prospecting, cold calling, proposals, and client interfacing
• Take ownership of identifying and securing new business opportunities, with a focus on driving substantial revenue growth
• Secure highly competitive opportunities by uncovering pain points and business challenges and aligning them with our solution
• Work closely with the operations teams to ensure smooth onboarding and high client satisfaction, ensuring long-term business success
• Timely and accurately update customer relationship management (CRM) tool to keep track of sales activities, customer data, and pipeline visibility

Requirements

• 4+ years of B2B sales experience, with a track record of meeting quarterly sales quota
• Strong negotiation and communication skills (verbal and written)
• Highly motivated with a proactive approach to sales and customer engagement.
• Ability to work collaboratively in a team-oriented environment.
• Basic understanding of import and export regulations and practices.
• Familiarity with different sales techniques and pipeline management
• Experience in logistics or supply chain is a plus
• Desire to work for a fast-paced startup and take on increasing levels of responsibility
• Strong work ethic: You are self-driven and willing to do what it takes to deliver results.

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• We are seeking a results-driven Head of Sales to lead our team, drive customer acquisition, and achieve revenue growth. Key responsibilities include meeting sales targets, building strong customer relationships, manage field sales executives, and analyzing market trends. If you’re a dynamic leader with a proven sales record, we’d love to hear from you.

Responsibilities

• Develop and implement strategic sales plans to achieve revenue targets.
• Lead, motivate, and manage a team of field sales executives to meet and exceed sales goals.
• Identify and pursue new business opportunities to expand our customer base.
• Build and maintain strong relationships with key clients and stakeholders.
• Monitor market trends and competitor activities to inform sales strategies.
• Prepare and present sales reports and performance metrics to the management.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 7+ years of experience in sales leadership; at least 3 years of experience in logistics, freight forwarding, or ground transportation is a must.
• Portfolio of achievements growing a business or product and consistently exceeding revenue targets and company goals
• Knowledge of import, export, port operations, shipping, and customs clearance would be a major plus.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Analytical thinking with a strategic approach to problem-solving.
• Proficiency in CRM software and sales tools.