SEND is a digital freight forwarder and customs broker for Africa.
We manage the entire process of shipping cargo, by air and ocean, including customs clearance and trade financing.
Read more about this company
Join our team as a Senior Customer Care Executive. In this key role, you will drive customer satisfaction and loyalty by serving as the primary contact for our clients. Utilizing your expertise, you will deliver exceptional support, resolve issues efficiently, and ensure smooth communication between customers and internal teams.
Responsibilities
Serve as the primary point of contact for customers, building strong relationships and understanding their unique needs and goals
Guide clients through the onboarding process, ensuring a seamless setup and effective use of SEND’s platform and services.
Identify upselling opportunities aligned with customer needs while maintaining our brand image.
Address and resolve customer feedback, complaints, and concerns, working closely with internal teams to improve the overall customer experience.
Serve as the voice of the customer within the company, advocating for their needs and priorities to drive meaningful product enhancements and improvements.
Requirements
Minimum of 5 years experience in a customer-facing role, preferably in the logistics or supply chain industry.
Strong communication skills, both written and verbal, with the ability to engage effectively with clients and colleagues.
Proven problem-solving skills and a customer-first mindset to address customer needs and challenges.
Exceptional organizational skills, with the ability to prioritize tasks in a fast-paced environment.
Experience with CRM software
A detail-oriented approach with a focus on accuracy and efficiency in managing customer information.
Ability to work independently as well as part of a collaborative team, demonstrating flexibility and adaptability.
Strong work ethic: You are self-driven and willing to do what it takes to deliver results.
Gmail
Yahoomail