Job Roles at Peakware Group

Job Brief

• The Buying & Merchandise Planner will play a pivotal role in the planning and forecasting of upcoming merchandise purchases, leveraging data insights from historical and recurring buys, current industry trends, and real-time inventory analytics to inform decision-making.
• S/he will actively contribute to coordinating stock deliveries to stores, aligning with approved capacity plans and store profiles to achieve sales objectives.
• This role includes the responsibility of optimizing inventory flow, managing transfers between warehouse and store locations, and ensuring seamless operations for store vs. warehouse stock movements.
• The Buying & Merchandise Planner will proactively identify opportunities for improvement in inventory management, promptly addressing changes in inventory forecasts that directly impact key performance indicators (KPIs).
• S/he focus will be on maintaining an efficient supply chain to enhance overall operational effectiveness and contribute to the organization's success.
• Buyer & Merchandiser Planner Responsibilities include:
• Contribute to developing merchandise plans with strong analytical skills.
• Collaborate on defining merchandising strategy with an eagerness to learn strategic planning and strong communication skills, and deliver maximum sales, margin, and profit to the business.
• Work with retail merchandisers, showing willingness to learn about retail and sales processes.
• Analyse merchandise planning data, demonstrating basic data analysis skills.
• Contribute to formulating a strategic merchandising plan, offering ideas, and following instructions.
• Contribute to developing merchandise plans for brands, demonstrating awareness of customer preferences and a willingness to learn historical trend analysis.
• Participate in monitoring strategic plans with a basic understanding of financials and inventory management.
• Collaborate on setting bottom-up targets with a basic understanding of forecasting concepts and an interest in pricing strategy.
• Participate in showroom preparation coordination, being a team player and eager to learn about collaboration with other teams.
• Provide order intake information, paying attention to detail in data reporting and showing an interest in financial aspects of merchandising.
• Support maintaining optimum inventory levels with an eagerness to learn about inventory optimization and a basic understanding of store requirements and resourcing.
• Contribute to managing excess inventory, demonstrating a willingness to learn about policy adherence and process management.
• Collaborate with store managers on product deliveries, showcasing strong organizational skills and the ability to follow timelines and coordinate with others.
• Identify slow-moving stock, displaying a problem-solving orientation and a willingness to learn about brand guidelines.
• Participate in preparing variance analysis reports with basic data analysis skills and an interest in performance evaluation.
• Support team members' development, expressing a willingness to learn and grow in the role and possessing a team player mentality.
• Contribute to proposing process improvements, showing eagerness to contribute to continuous improvement and an interest in streamlining processes.
• Collaborate on maintaining stakeholder relationships, demonstrating basic interpersonal skills and professional communication.
• Perform other tasks as assigned by the Commercial Team.

Core Qualifications/Skills/Competencies:

• Bachelor’s Degree, preferably in Business Management or the Fashion field.
• A minimum of 1-3 years of relevant product management experience, preferably with top-tier international sports or lifestyle brands and/or experience as footwear, apparel, or accessories buyer.
• Business Intelligence.
• Proficient use of Microsoft Office and tools.
• Strong analytical and reporting skills.
• Commercial acumen

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Job Brief

• The Head of Buying & Merchandising will lead the strategic direction, planning, and execution of the company’s buying and merchandising function across all brands and platforms.
• This senior leadership role is responsible for driving commercial success through data-driven assortment planning, inventory optimisation, and supplier alignment.
• The role will also play a critical part in shaping product strategies in collaboration with
• Executive Management, while mentoring and developing a high-performing team of buyers and planners to elevate the function’s overall impact.

Head, Buying & Merchandising Responsibilities include:

Strategic Leadership

• Define and execute the overall buying and merchandising strategy in line with the commercial objectives and brand vision.
• Partner with the CEO, CCO, Marketing, Retail Operations, and Finance to ensure cohesive product and sales strategies.
• Lead pre-season and in-season planning, including assortment architecture, margin management, and inventory forecasting.
• Provide leadership, coaching, and performance management for the Buying & Planning team.
• Build team capability through training, mentoring, and clear development pathways.
• Champion a collaborative culture that drives innovation, accountability, and execution.

Buying Strategy

• Oversee product selection and buying for all brands and channels, ensuring alignment with customer preferences and market trends.
• Approve seasonal buying plans and category budgets, ensuring target margins and commercial performance.
• Ensure brand guidelines are met in assortment, pricing, and promotional strategies.
• Coordinate with Retail, E-Commerce, Marketing, and Supply Chain to align on launch timelines, product allocations, and promotional execution.
• Partner with Finance to support liquidity planning and budget adherence.

Merchandise Planning & Analysis

• Lead forecasting, OTB planning, and inventory control to support profitability and stock efficiency.
• Monitor key metrics (e.g. sell-through, intake margin, stock turnover) to drive data-backed decisions.
• Implement analytics-driven assortment and replenishment models tailored to store profiles and customer segments.
• Vendor & Brand Partner Management
• Manage key supplier and brand relationships to ensure best-in-class terms, timely deliveries, and aligned product strategies.
• Resolve issues related to stock discrepancies, slow-moving items, or brand compliance.
• Process Optimisation & Governance
• Continuously improve internal buying and planning processes to drive efficiency, visibility, and business impact.
• Maintain governance on buying timelines, stock intake planning, markdowns, and compliance metrics.

Core Qualifications/Skills/Competencies:

• Bachelor’s degree in Business, Fashion Merchandising, or a related field (MBA is a plus).
• Minimum of 7–10 years of progressive experience in buying and merchandising, including team leadership.
• Demonstrated experience in strategic assortment planning, product buying, and supplier negotiation.
• Strong understanding of retail metrics, sales forecasting, and merchandise analytics.
• Experience working with international fashion/sports/lifestyle brands is preferred.

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Responsibilities include:

• Perform online sales activities to achieve company sales objectives.
• Serve as company online sales ambassador and meet departmental sales goals
• Provide support for sales goals by helping to identify trends in sell-thru, style replenishment, product needs and best sellers, and online stock rotation
• Make use of company websites, social media, and online marketing channels to increase sales and conversions, and to promote a business, product, or service.
• Promote sell thru by providing each customer with multiple options
• Observe selling ceremony and share the knowledge, in addition to product knowledge with the sales team for them to be able to give customers an amazing online experience
• Create and keep an updated book on clients and strive to develop customer loyalty by actively engaging them
• Cultivate customers by sending relationship and courtesy emails, reactivating customers’ membership, capturing compliance, inviting customers back to store, etc.
• Providing online customers with product knowledge and recommendations on which products would best suit their needs
• Arranging online merchandise in a way that will attract attention from potential customers
• Maintaining relationships with current clients through regular contact to ensure satisfaction with the company’s services
• Interviewing potential clients to determine their needs and interests to make appropriate recommendations
• Handling customer complaints regarding pricing or product quality issues
• Providing customers with product demonstrations and samples so they can experience the product before making a purchase.

Core Qualifications/Skills/Competencies:

• Selling experience with a sneaker company.
• Solid background engaging with customers with record/experience of driving sales and achieving sales targets.
• Strong ability working in a fast-paced team environment.
• Strong interpersonal and communication (verbal and written) skills to effectively and clearly communicate with management, staff, and all customers.
• Results-driven individual with the ability to work on flexible schedules.
• Strong ability to display respect, friendship, and professionalism to customers; strong customer service skills.
• Proficient in the use of Tablet, iPad, registers and other technologies in managing customer transactions.
• Strong physical fitness to stand or walk around the storeroom, sales floor, and the register area for almost the whole of work time.

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Role Purpose

• The Sales Manager drives all commercial and operational aspects of the Lekki boutique. Reporting to the General Manager, the role converts ambitious sales targets into executable action plans, builds and mentors a high-performing team, and delivers a best-in-class customer experience while safeguarding brand standards and profitability.

Key Responsibilities

• Own daily, weekly and monthly sales, conversion, Average Transaction Value (ATV) and Units
• Per Transaction (UPT) targets; analyse trade reports and activate action plans to outperform budgets.
• Champion impeccable customer service and clienteling to achieve Net Promoter Score (NPS) ≥ 85 and < 1 % complaint ratio.
• Lead a team of stylists, cashiers and stock associates: recruit, train, set objectives and deliver monthly performance reviews.
• Maintain flawless visual merchandising in line with brand guidelines and weekly floor-set schedules.
• Oversee inventory accuracy, receiving and stockroom organisation; collaborate with Buying &
• Production to optimise stock cover and sell-through.
• Ensure strict adherence to SOPs covering cash handling, opening/closing, health & safety, and security.
• Plan and execute in-store events, influencer appointments and private shopping experiences in partnership with Marketing.
• Prepare weekly trade updates and provide insight-driven recommendations to the General
• Manager and Founder/CEO.

Qualifications & Experience

• Bachelor’s or HND degree in Business, Marketing, Retail Management or a related field.
• 5+ years’ fashion retail experience with at least 2 years managing a high-volume boutique or department.
• Proven record of exceeding sales targets through data-driven decisions and outstanding client development.
• Solid understanding of retail KPIs, merchandising principles and inventory health metrics.
• Inspirational leader with excellent communication, coaching and conflict-resolution skills.
• Proficiency in MS Office/Excel and basic POS or retail ERP systems.
• Ability to work flexible hours, weekends and public holidays as business demands.

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Role Purpose

• Reporting to the Store Sales Manager, the Sales Associate delivers an outstanding in-store customer experience and drives top-line growth for the Lekki boutique.
• The role combines styling expertise, proactive client development and operational discipline to achieve individual and store KPIs while upholding the company’s premium brand standards.

Key Responsibilities

• Achieve and exceed daily, weekly and monthly personal sales, conversion and Average Transaction Value (ATV) targets.
• Provide exceptional styling advice and product knowledge to every customer, ensuring a seamless end-to-end experience.
• Build and maintain a personal client book; execute follow-ups, appointment setting and outreach to drive repeat purchases.
• Ensure shop-floor standards are immaculate, replenishing stock and executing visual merchandising (VM) directives in line with brand guidelines.
• Process transactions accurately using the POS system, handle cash and card payments and complete end-of-day reconciliation.
• Actively participate in in-store events, new collection launches and marketing activations.
• Identify customer feedback trends and communicate insights to the Sales Manager for continuous improvement.
• Comply with all Standard Operating Procedures (SOPs) relating to health & safety, security and loss prevention.

Qualifications & Experience

• Minimum OND/HND/Bachelor’s degree in any discipline (Business, Marketing or Fashion-related field preferred).
• 2+ years’ experience in fashion retail or luxury customer-facing roles with a proven record of meeting sales targets.
• Strong sense of style and ability to translate trends into personalised wardrobe solutions for clients.
• Excellent communication, interpersonal and active-listening skills.
• Working knowledge of POS systems and basic MS Office/Excel skills.
• Ability to stand for extended periods and work flexible hours, weekends and public holidays.
• Passionate, self-motivated and collaborative team player with a high level of integrity.