E-Commerce Executive at Peakware Group

Responsibilities include:

• Perform online sales activities to achieve company sales objectives.
• Serve as company online sales ambassador and meet departmental sales goals
• Provide support for sales goals by helping to identify trends in sell-thru, style replenishment, product needs and best sellers, and online stock rotation
• Make use of company websites, social media, and online marketing channels to increase sales and conversions, and to promote a business, product, or service.
• Promote sell thru by providing each customer with multiple options
• Observe selling ceremony and share the knowledge, in addition to product knowledge with the sales team for them to be able to give customers an amazing online experience
• Create and keep an updated book on clients and strive to develop customer loyalty by actively engaging them
• Cultivate customers by sending relationship and courtesy emails, reactivating customers’ membership, capturing compliance, inviting customers back to store, etc.
• Providing online customers with product knowledge and recommendations on which products would best suit their needs
• Arranging online merchandise in a way that will attract attention from potential customers
• Maintaining relationships with current clients through regular contact to ensure satisfaction with the company’s services
• Interviewing potential clients to determine their needs and interests to make appropriate recommendations
• Handling customer complaints regarding pricing or product quality issues
• Providing customers with product demonstrations and samples so they can experience the product before making a purchase.

Core Qualifications/Skills/Competencies:

• Selling experience with a sneaker company.
• Solid background engaging with customers with record/experience of driving sales and achieving sales targets.
• Strong ability working in a fast-paced team environment.
• Strong interpersonal and communication (verbal and written) skills to effectively and clearly communicate with management, staff, and all customers.
• Results-driven individual with the ability to work on flexible schedules.
• Strong ability to display respect, friendship, and professionalism to customers; strong customer service skills.
• Proficient in the use of Tablet, iPad, registers and other technologies in managing customer transactions.
• Strong physical fitness to stand or walk around the storeroom, sales floor, and the register area for almost the whole of work time.