Sales Associate at Peakware Group

Role Purpose

• Reporting to the Store Sales Manager, the Sales Associate delivers an outstanding in-store customer experience and drives top-line growth for the Lekki boutique.
• The role combines styling expertise, proactive client development and operational discipline to achieve individual and store KPIs while upholding the company’s premium brand standards.

Key Responsibilities

• Achieve and exceed daily, weekly and monthly personal sales, conversion and Average Transaction Value (ATV) targets.
• Provide exceptional styling advice and product knowledge to every customer, ensuring a seamless end-to-end experience.
• Build and maintain a personal client book; execute follow-ups, appointment setting and outreach to drive repeat purchases.
• Ensure shop-floor standards are immaculate, replenishing stock and executing visual merchandising (VM) directives in line with brand guidelines.
• Process transactions accurately using the POS system, handle cash and card payments and complete end-of-day reconciliation.
• Actively participate in in-store events, new collection launches and marketing activations.
• Identify customer feedback trends and communicate insights to the Sales Manager for continuous improvement.
• Comply with all Standard Operating Procedures (SOPs) relating to health & safety, security and loss prevention.

Qualifications & Experience

• Minimum OND/HND/Bachelor’s degree in any discipline (Business, Marketing or Fashion-related field preferred).
• 2+ years’ experience in fashion retail or luxury customer-facing roles with a proven record of meeting sales targets.
• Strong sense of style and ability to translate trends into personalised wardrobe solutions for clients.
• Excellent communication, interpersonal and active-listening skills.
• Working knowledge of POS systems and basic MS Office/Excel skills.
• Ability to stand for extended periods and work flexible hours, weekends and public holidays.
• Passionate, self-motivated and collaborative team player with a high level of integrity.