Job Roles at Lagoon Hospitals

 Summary of Responsibilities

• Testing, maintaining, and ensuring the safe use of clinical equipment at Lagoon Hospitals.
• Managing schedules, budgets, contracts, and inventory for biomedical equipment.
• Installing, testing, repairing, and providing technical support while documenting maintenance.
• Ensuring consistent Oxygen gas availability.
• Evaluating equipment safety and effectiveness, directing its operation, and training healthcare staff.
• Conducting preventive maintenance, troubleshooting, and analyzing issues for seamless operations.
• Collaborating with service providers, improving equipment performance, and managing supplies.
• Preparing reports and maintaining a safe working environment in line with quality standards.

  Job Qualifications

• A bachelor’s degree or Higher Diploma in Biomedical Engineering
• A minimum of 4 years’ experience in a related role.

 Core Competencies

• Attention to details and problem-solving skills.
• Good interpersonal and communication skills
• Ability to handle stress and crisis situations.
• Leadership and organizational skills
•   

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• This role is responsible for attaining flawless level of service at all points of customer contact and providing quality experience for patients/visitors. 
• Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Provide tailored support to individual customers while fulfilling their needs. 
• Schedule/Book patients to visit consultants.
• Offer expert knowledge and recommendations on products and services.
• Appropriate and timely patient admission.
• Handle enquiries/telephone calls and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
• Respond to customer inquiries, resolve issues promptly and professionally.
• Achieve heightened levels of patient satisfaction/experience.
• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Timely and efficient management of customers’ grievances
• Error free registration of all categories of patients
• Significant reduction in waiting time.Compliance with the use of Standard Operating Procedures and policies

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities

Core Competencies

• Excellent communication skill
• Working knowledge and process improvement and operations management.
• Customer Service Orientation
• Computer Literacy

Behavioral Competencies

• Pleasant disposition
• Interpersonal and communication Skills.
• Service oriented, courteous, team player.

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Job Responsibilities

• Case Management. 
• Liaison with HMOs to obtain authorization. 
• Vetting of HMO patient bills.
• Vetting HMO Medical reports.
• Provide information to patients regarding HMO issues. 
• Maintain complete and accurate documentation of patients’ encounters.   
• Prompt  incidence reporting and management of patients’ grievances.
•   Liaise with other medical and non-medical staff to ensure quality care is given to patients 
• Maintain confidentiality and impartiality in dealing with patients and colleagues alike. 
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards and clinical practice guidelines. 

Key Result Areas/ Performance Goals:

•  Number of missed diagnoses.
•  Patients Wait Time
•  Patient Follow up
• Use of SOPS / adherence to quality standards and clinical practice guidelines

Educational Qualifications

• MBBS or its equivalent
• Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.
• Valid medical practicing license

Technical Competencies

• Triage
• Basic Life Support skill
• Case Management

Clinical acumen and Diagnostic skills

Behavioral Competencies

• Empathetic
• Diligent, Responsible, Honest and Reliable
• Good interpersonal and communication skills.

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• This role is responsible for applying medical knowledge and skills in the diagnosis, disease prevention and treatment of patients

Job Responsibilities

• To provide first point of contact care to patients, clerk all new cases including taking history, examining the patient and making a diagnosis/provisional diagnosis of illnesses and Injuries as soon as possible
• To provide preventative care and acute care, as well as make referrals to specialists as the patients' condition indicates and coordinate the participation of specialists in the patients' treatment 
• To carry out procedures under supervision in line with medical privileges
• Maintain complete and accurate documentation of patients’ encounters.
• Prompt incidence reporting and management of patients’ grievances.
• Provide health education and support to patients and their attendants
• Liaise and work with other medical and non-medical staff to ensure quality care is given to patients
• Maintain confidentiality and impartiality
• Comply with the use of Standard Operating Procedures and policies / adherence to quality standards and clinical practice guidelines.
• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Number of missed diagnoses.
• Patients Wait Time
• Patient Follow up
• Use of SOPS / adherence to quality standards and clinical practice guidelines

Educational Qualifications

• MBBS or its equivalent
• Full registration with the Medical and Dental Council of Nigeria, with a valid medical practicing license.
• Valid medical practicing license

Technical Competencies

• Triage
• Basic Life Support skill
• Appropriate procedural skills (including intubation, resuscitation and invasive monitoring)
• Clinical acumen and Diagnostic skills

Behavioral Competencies

• Empathetic
• Diligent, Responsible, Honest and Reliable
• Good interpersonal and communication skills.