Customer Experience Officer at Lagoon Hospitals

• This role is responsible for attaining flawless level of service at all points of customer contact and providing quality experience for patients/visitors. 
• Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

Summary of Responsibilities

• Provide tailored support to individual customers while fulfilling their needs. 
• Schedule/Book patients to visit consultants.
• Offer expert knowledge and recommendations on products and services.
• Appropriate and timely patient admission.
• Handle enquiries/telephone calls and messages professionally.
• Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
• Respond to customer inquiries, resolve issues promptly and professionally.
• Achieve heightened levels of patient satisfaction/experience.
• Other duties as assigned.

Key Result Areas/ Performance Goals:

• Timely and efficient management of customers’ grievances
• Error free registration of all categories of patients
• Significant reduction in waiting time.Compliance with the use of Standard Operating Procedures and policies

Job Qualifications

• University Degree or Higher Diploma in Social sciences and Humanities

Core Competencies

• Excellent communication skill
• Working knowledge and process improvement and operations management.
• Customer Service Orientation
• Computer Literacy

Behavioral Competencies

• Pleasant disposition
• Interpersonal and communication Skills.
• Service oriented, courteous, team player.