Job Role at Co-Creation Hub (CcHUB) Nigeria

Job Purpose

The Gig Platforms Partnerships Manager will oversee the development and management of partnerships with local and international gig platforms to promote inclusion strategies and support services for marginalized youth and women. This role will be critical in ensuring that the Nigeria GATEWAY Program participants have access to gig work opportunities, equitable treatment, and tailored support within the gig economy. The Manager will serve as the primary liaison between the program and gig platforms, fostering collaboration to achieve shared goals.

Key Responsibilities

Partnership Development & Management

• Identify and engage with local and international gig platforms to build partnerships that align with the program’s objectives.
• Negotiate agreements with gig platforms to secure access, inclusion, and support services for program participants.
• Develop and manage strategic relationships with platform stakeholders to drive ongoing collaboration and participation.
• Represent the program in forums and discussions with gig platforms, industry stakeholders, and advocacy groups to promote sustainable gig work practices.

Inclusion Strategy & Advocacy

• Collaborate with gig platforms to design and implement inclusion strategies that promote equitable access for marginalized youth and women.
• Advocate for policies and practices that address barriers to entry—such as simplified onboarding processes, flexible qualification requirements, and accessible platform training.
• Advocate for transparency, fair pay, and worker protection measures tailored to the realities of gig workers.

Participant Support & Enablement

• Work with platforms to introduce or expand support services for participants, such as mentorship programs, skills verification, and worker protection initiatives.
• Coordinate participant-facing initiatives like profile optimization, onboarding/application assistance, and strategies for maintaining active platform engagement.
• Facilitate dialogue between participants and platform representatives to ensure that user experiences and needs inform platform improvements.

Monitoring, Evaluation & Learning

• Track and evaluate the effectiveness of gig platform partnerships in terms of participant onboarding, engagement, and work outcomes.
• Collect data and feedback to inform partnership management and continuous improvement of inclusion strategies.
• Use insights to propose adjustments to partnership approaches and advocate for more responsive gig platform practices.
• Prepare regular reports on partnership performance, opportunities, challenges, and program impact.

Cross-Team Collaboration & Visibility

• Collaborate with program communications and implementation teams to document and promote success stories and raise awareness of the program’s impact within the gig economy.
• Coordinate with other functional leads (e.g., training, financial services, resource access) to ensure a holistic approach to participant success on gig platforms.

Key Performance Indicators 

• Partnership Development & Management
• Inclusion Strategy & Advocacy
• Participant Support & Enablement
• Monitoring, Evaluation & Learning
• Cross-Team Collaboration & Visibility

Qualifications

Education:

• Bachelor’s degree in Business Administration, Economics, Social Sciences, or a related field. 

Experience:

• 8+ years of experience in partnership management, business development, or stakeholder engagement, preferably within the gig economy or technology sectors.
• Knowledge of gig economy dynamics and challenges, particularly in emerging markets.
• Demonstrated success in building ecosystem partnerships, especially in digital gig platforms or work marketplaces.

Skills and Competencies:

• Strong negotiation and relationship management skills to foster collaboration with diverse stakeholders.
• Excellent analytical and strategic thinking abilities to develop and implement inclusion strategies.
• Familiarity with digital platforms, gig economy trends, and worker inclusion policies.
• Strong communication and presentation skills to advocate effectively with partners and stakeholders.
• Proficiency in using project management tools and data analytics to track and evaluate partnership impact.
• Deep business acumen and understanding of the digital gig economy in Africa.
• Strong track record in negotiating and structuring platform partnerships.
• Team leadership with strong mentoring and performance management experience.
• Analytical thinking with the ability to assess partner performance, delivery impact, and user experience.
• Entrepreneurial mindset with capability to identify new market entry opportunities.

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Job Purpose

• The Learning and Skill Enhancement Lead will oversee the implementation of the training component of the Nigeria GATEWAY Program, ensuring all training activities align with program objectives and performance targets.
• The role involves managing the delivery of high-quality, innovative, and inclusive training programs designed to equip 400,000 marginalized young women and youth with digital, creative, and business management skills to access sustainable employment opportunities in the gig economy.
• The Training Manager will collaborate with program stakeholders, ensure effective curriculum development and delivery, and track measurable outcomes for program participants.

Key Responsibilities
Training Strategy, Design, and Quality Assurance:

• Lead the development and execution of a comprehensive training strategy that aligns with the GATEWAY Program’s objectives, with a strong focus on gig work readiness and inclusion of marginalized youth.
• Oversee the design, development, and quality assurance of inclusive, industry-aligned training curricula and learning experiences, in collaboration with training partners responsible for curriculum design
• Champion the integration of digital and hybrid learning modalities, ensuring accessibility, scalability, and innovation in delivery.
• Collaborate with the MERL Specialist to establish and implement robust frameworks for measuring learning outcomes, training effectiveness, and continuous improvement.

Partnership and Ecosystem Engagement:

• Forge and manage strategic partnerships with training providers, content developers, industry associations, and gig work platforms to ensure relevance and employment linkage.
• Liaise with government agencies, private sector actors, and ecosystem stakeholders to align training programs with market demands and policy directions.
• Represent the program in relevant sector meetings and contribute to knowledge-sharing and policy dialogue on youth skilling and gig economy integration.

Team Leadership and Performance Management:

• Provide strong leadership and direction to the Training Coordinators, Access to Learning and Work Tools Managers, and Community Managers.
• Set clear goals, KPIs, and performance expectations for all team members, and conduct regular reviews to support growth, accountability, and high performance.
• Facilitate cross-functional collaboration among training, access, and community teams to ensure integrated and efficient program delivery.

Operational and Resource Management:

• Plan, coordinate, and oversee the execution of all training-related operations, including facilitator onboarding, training logistics, materials development, and cohort scheduling.
• Manage training budgets, ensuring cost-effective use of resources while maintaining quality and scale.
• Ensure timely procurement and distribution of learning tools and materials to support effective learning experiences.

Reporting, Analytics, and Program Improvement:

• Prepare and submit high-quality periodic reports, dashboards, and presentations on training progress, learner performance, and employment outcomes.
• Use data-driven insights to continuously refine training content, delivery methods, and support mechanisms for learners.
• Coordinate participant engagement efforts, including awareness campaigns and onboarding sessions, to ensure optimal enrollment, retention, and progression of learners.

Key Performance Indicators (Year 1)

• Design Program Curriculum
• Training Strategy, Design, and Quality Assurance
• Partnership and Stakeholder Management
• Team Leadership and Supervision
• Operations and Resource Management
• Reporting and Participant Engagement

Qualifications
Education:

• Bachelor’s Degree in Education or a related field. 

Experience:

• At least 8–10 years of experience in managing large-scale training or capacity-building programs, preferably targeting youth or marginalized populations.
• Proven track record of implementing skills training programs, especially in digital skills, creative industries, or business management.
• Familiarity with the gig economy and understanding of its dynamics, challenges, and opportunities.
• Demonstrated experience leading national or multi-regional skills development initiatives.
• Proven ability to manage multi-disciplinary training teams and partnerships.

Skills and Competencies:

• Strong project management skills with the ability to manage multiple stakeholders and deliver results on time and within budget.
• Excellent communication, facilitation, and interpersonal skills.
• Proficiency in digital tools for training delivery, including e-learning platforms.
• Analytical and problem-solving skills, with experience in data-driven decision-making.
• Knowledge of gender-inclusive approaches to training and workforce development
• Deep understanding of competency-based training, digital learning ecosystems, and gig economy skill trends.
• Ability to lead and coach mid-level managers and training leads.
• Strategic thinking with the ability to align training programs with broader employment and economic inclusion goals.
• Exceptional stakeholder engagement, including training partners, and donor partners.
• Data-driven decision-making and performance tracking capabilities.

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Job Description

• The Access to Financial Services Manager will oversee the implementation of initiatives that ensure program participants have access to enhanced financial services.
• This includes fostering partnerships with financial institutions, designing financial literacy programs, and ensuring the availability of tailored financial products such as savings, credit, and insurance for marginalized youth and women.
• The Manager will play a pivotal role in equipping participants with the financial tools and knowledge needed to thrive in the gig economy.

Key Responsibilities
Access to Financial Services

• Partner with financial service providers to develop and implement strategies to improve access to financial services for program participants, including savings, loans, pensions and insurance products.
• Ensure financial services align with the needs of marginalized youth and women participating in the Nigeria GATEWAY Program.
• Address barriers to financial inclusion, such as lack of documentation, limited awareness, or low trust in financial systems.
• Promote the adoption of digital financial tools and platforms among participants to enhance their financial inclusion.
• Advocate for the design and deployment of financial products tailored to the needs of gig workers and marginalized groups.

Financial Literacy and Capacity Building

• Collaborate with program teams to integrate financial literacy training into the broader training curriculum.

Stakeholder & Partner Engagement

• Identify and establish partnerships with financial institutions, fintech companies, cooperatives, and other relevant stakeholders.
• Negotiate agreements with partners to secure affordable and accessible financial services.
• Act as the primary liaison between the program and financial service providers to ensure smooth collaboration and issue resolution.
• Represent the program in discussions and forums with financial service providers, regulators, and advocacy groups.
• Ensure compliance with relevant financial regulations and program policies in all partnerships and service delivery.

Monitoring, Data Collection, and Risk Management

• Track participant access to and usage of financial services to assess reach and impact.
• Collect and analyze data to identify gaps, barriers, and areas for service improvement.
• Monitor and address risks associated with financial access, such as over-indebtedness or misuse of credit products.
• Prepare regular reports on financial service access, usage trends, outcomes, and key insights for program leadership and stakeholders.

Access to Insurance & Pension 

• Advocate for access to microinsurance products relevant to gig workers, such as health, accident, or device insurance.
• Explore opportunities to connect participants to formal pension savings schemes appropriate for gig economy earners.

Key Performance Indicators (Year 1)

• Access to Financial Services
• Financial Literacy and Capacity Building
• Stakeholder & Partner Engagement
• Monitoring, Data Collection, and Risk Management
• Access to Insurance & Pension

Qualifications

Education:

• Bachelor’s Degree in Finance, Economics, Business Administration, or a related field. A certification in Financial Inclusion, Microfinance, or Digital Finance is an advantage.

Experience:

• Minimum of 8-10 years of experience in financial services, financial inclusion programs, or microfinance, with a focus on marginalized groups.
• Proven track record in managing partnerships with financial institutions and implementing access-to-finance programs.
• Familiarity with financial literacy training, digital financial tools, and financial inclusion initiatives.
• Demonstrated leadership in designing and delivering access-to-finance programs for youth, women, or underserved communities.

Skills and Competencies:

• Strong partnership development and stakeholder engagement skills to foster collaboration with financial service providers.
• Knowledge of financial products and services, especially those relevant to gig workers and marginalized populations.
• Excellent organizational and project management skills to oversee service delivery and monitor impact.
• Strong communication and advocacy skills to promote financial inclusion and participant needs.
• Deep understanding of financial services products for gig workers (e.g., microloans, savings, insurance, asset financing).
• Expertise in partnership development with financial institutions and fintechs.
• Proven ability to lead teams, drive uptake, and track financial product usage and impact.
• Data analysis and insights generation to inform product iterations and business cases.
• Ability to align access strategies with program sustainability and scale-up goals.

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The Communications/Campaigns Manager will oversee the internal and external communications strategy for the Nigeria GATEWAY Program, ensuring the program's impact is effectively communicated to stakeholders, partners, and the public. The Communications/Campaigns Manager will also support program beneficiaries to amplify their voices, promote their offerings, and foster their growth in the gig economy. This role requires a creative and strategic thinker with strong communication and stakeholder engagement skills.

Key Responsibilities

Advocacy and Strategic Communication

• Develop and implement an advocacy and communication strategy to promote the goals and impact of the Nigeria GATEWAY Program.
• Represent the program at events, conferences, and stakeholder meetings to advocate for its objectives and achievements.
• Facilitate partnerships with organizations that align with the program’s advocacy goals.
• Adapt communication strategies based on feedback and evaluation results to enhance effectiveness.

Media and Public Relations

• Coordinate public relations efforts, including press releases, media briefings, and feature stories highlighting program milestones and success stories.
• Build and maintain relationships with media outlets, influencers, and advocacy partners to amplify program visibility.
• Ensure consistent branding and messaging across all communication channels, in collaboration with the Head of Communications.

Content Development and Digital Engagement

• Oversee the creation of high-quality content, including reports, case studies, newsletters, social media posts, and advocacy materials.
• Utilize digital platforms and tools to enhance the program’s outreach and engagement efforts.

Monitoring, Evaluation, and Reporting

• Track and analyze the impact of advocacy and communication activities using relevant metrics.
• Prepare regular updates and reports for program leadership and stakeholders on advocacy achievements and areas for improvement.

Key Performance Indicators (Year 1)

• Commence Communications Campaign
• Advocacy and Strategic Communication
• Media and Public Relations
• Content Development and Digital Engagement
• Monitoring, Evaluation, and Reporting

Qualifications

Education:

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field. 

Experience:

• 6–10 years of experience in strategic communications, digital campaigns, advocacy, or public relations, preferably within the development sector or gig economy initiatives.
• Proven track record of managing successful advocacy campaigns and stakeholder engagement activities.
• Experience managing campaign teams and executing multi-platform communication strategies.

Skills and Competencies:

• Strong strategic thinking and creative skills in developing advocacy and communication plans.
• Strong campaign planning and execution skills, with the ability to drive awareness, adoption, and engagement at scale.
• Excellent written and verbal communication skills with the ability to convey complex ideas clearly and persuasively.
• Proficiency in social media management, content creation, and digital communication tools.
• Strong interpersonal skills to manage relationships with diverse stakeholders.
• Ability to manage multiple projects simultaneously and deliver results within deadlines.
• Demonstrated expertise in content strategy, digital marketing, storytelling, and engagement analytics.
• Proficient in analyzing campaign performance data and optimizing strategies accordingly.
• Capable of managing communications teams and vendors (e.g., creatives, media buyers, social media leads).
• Familiar with digital and offline outreach strategies for underserved populations, especially young women, PLWDs, and displaced youth.
• Strong project management skills, able to align communications initiatives with broader program timelines and goals.
• Confident communicator and team builder, fostering a culture of accountability and creativity