Gig Platforms Partnerships Manager at Co-Creation Hub (CcHUB) Nigeria

Job Purpose

The Gig Platforms Partnerships Manager will oversee the development and management of partnerships with local and international gig platforms to promote inclusion strategies and support services for marginalized youth and women. This role will be critical in ensuring that the Nigeria GATEWAY Program participants have access to gig work opportunities, equitable treatment, and tailored support within the gig economy. The Manager will serve as the primary liaison between the program and gig platforms, fostering collaboration to achieve shared goals.

Key Responsibilities

Partnership Development & Management

• Identify and engage with local and international gig platforms to build partnerships that align with the program’s objectives.
• Negotiate agreements with gig platforms to secure access, inclusion, and support services for program participants.
• Develop and manage strategic relationships with platform stakeholders to drive ongoing collaboration and participation.
• Represent the program in forums and discussions with gig platforms, industry stakeholders, and advocacy groups to promote sustainable gig work practices.

Inclusion Strategy & Advocacy

• Collaborate with gig platforms to design and implement inclusion strategies that promote equitable access for marginalized youth and women.
• Advocate for policies and practices that address barriers to entry—such as simplified onboarding processes, flexible qualification requirements, and accessible platform training.
• Advocate for transparency, fair pay, and worker protection measures tailored to the realities of gig workers.

Participant Support & Enablement

• Work with platforms to introduce or expand support services for participants, such as mentorship programs, skills verification, and worker protection initiatives.
• Coordinate participant-facing initiatives like profile optimization, onboarding/application assistance, and strategies for maintaining active platform engagement.
• Facilitate dialogue between participants and platform representatives to ensure that user experiences and needs inform platform improvements.

Monitoring, Evaluation & Learning

• Track and evaluate the effectiveness of gig platform partnerships in terms of participant onboarding, engagement, and work outcomes.
• Collect data and feedback to inform partnership management and continuous improvement of inclusion strategies.
• Use insights to propose adjustments to partnership approaches and advocate for more responsive gig platform practices.
• Prepare regular reports on partnership performance, opportunities, challenges, and program impact.

Cross-Team Collaboration & Visibility

• Collaborate with program communications and implementation teams to document and promote success stories and raise awareness of the program’s impact within the gig economy.
• Coordinate with other functional leads (e.g., training, financial services, resource access) to ensure a holistic approach to participant success on gig platforms.

Key Performance Indicators 

• Partnership Development & Management
• Inclusion Strategy & Advocacy
• Participant Support & Enablement
• Monitoring, Evaluation & Learning
• Cross-Team Collaboration & Visibility

Qualifications

Education:

• Bachelor’s degree in Business Administration, Economics, Social Sciences, or a related field. 

Experience:

• 8+ years of experience in partnership management, business development, or stakeholder engagement, preferably within the gig economy or technology sectors.
• Knowledge of gig economy dynamics and challenges, particularly in emerging markets.
• Demonstrated success in building ecosystem partnerships, especially in digital gig platforms or work marketplaces.

Skills and Competencies:

• Strong negotiation and relationship management skills to foster collaboration with diverse stakeholders.
• Excellent analytical and strategic thinking abilities to develop and implement inclusion strategies.
• Familiarity with digital platforms, gig economy trends, and worker inclusion policies.
• Strong communication and presentation skills to advocate effectively with partners and stakeholders.
• Proficiency in using project management tools and data analytics to track and evaluate partnership impact.
• Deep business acumen and understanding of the digital gig economy in Africa.
• Strong track record in negotiating and structuring platform partnerships.
• Team leadership with strong mentoring and performance management experience.
• Analytical thinking with the ability to assess partner performance, delivery impact, and user experience.
• Entrepreneurial mindset with capability to identify new market entry opportunities.