Case Worker at Centre for Social Cohesion Peace and Empowerment (CENSCOPE)

Location: KAGA

Job Purpose

The Caseworker is responsible for providing direct support to vulnerable population through structured case management services, ensuring their needs are assessed, addressed, and followed up in a safe, confidential, and ethical manner.

Key Responsibilities

Case Identification and Intake

• Identify and register eligible beneficiaries/cases.
• Conduct intake interviews and initial assessments.
• Obtain informed consent before proceeding with services.

Case Management

• Develop and implement individual case plans.
• Provide regular follow-up and support to beneficiaries.
• Ensure timely case documentation and updates.
• Close cases appropriately when objectives are met.

Referrals and Coordination

• Refer clients to relevant service providers (health, legal, psychosocial, livelihood support)
• Maintain and utilize referral pathways
• Follow up on referrals to ensure services are received

Protection and Safeguarding

• Ensure adherence to protection principles (confidentiality, do no harm, best interest)
• Maintain strict confidentiality of case information
• Identify and report protection concerns and risks

Documentation and Reporting

• Maintain accurate and up-to-date case files and records
• Use approved case management tools and databases
• Prepare weekly and monthly reports

Community Engagement

• Conduct awareness sessions on available services
• Support community outreach and mobilization
• Build trust with communities and stakeholders

Coordination and Teamwork

• Work closely with supervisors and program teams
• Participate in case conferences and review meetings
• Collaborate with partners and service providers

Qualifications and Experience

• Bachelor’s degree in social work, Psychology, Sociology, or related field
• Minimum of 2–3 years' experience in case management or protection programming
• Experience working with vulnerable populations

Key Skills and Competencies

• Strong interpersonal and communication skills
• Ability to handle sensitive and confidential information
• Good documentation and reporting skills
• Empathy, patience, and problem-solving ability
• Ability to work under pressure and in field settings

IMPORTANT NOTE

• CENSCOPE operates in an equal opportunity environment and has policies that actively encourages inclusion and diversity, 
• CENSCOPE has zero tolerance for Sexual exploitation, abuse and harassment
• Applications will be reviewed on a rolling basis, and the organization reserves the right to close this vacancy prior to the stated deadline once a suitable candidate is identified.
• Only shortlisted candidates will be contacted.
• Female candidates are encouraged to apply
• CENSCOPE does not charge any fee to facilitate any recruitment process.