Job Opportunities at The GIG Group

Job Description

• Provide day to day finance and account operations support at the group and assigned subsidiary
• Prepare financial and management reports
• Reconciliation of revenue and expenses
• Effect payment of financial obligations through either direct bank transfer or cheque issuance
• Maintain fixed asset register
• Ensure invoices, payment vouchers and other payment documents are raised according to specified contract terms and service agreement
• Bank reconciliation and prompt lodgment of sales proceeds
• Provide a high-quality support service by liaising with external and internal stakeholders on all aspects of finance
• Validation of point of sale records (POS)
• Prepare and administer monthly payroll for prompt payment of salaries
• Prepare all tax statement, tax returns and other tax related documents
• Maintain records and support auditing efforts ensuring strong internal control measures
• Assist in month end closure activities
• Other duties as the exigencies of work may demand

Qualifications

• B.Sc Qualification in a relevant field
• Minimum of 3 years Finance & Accounting Experience
• Student member of a recognized professional body – ICAN, ACCA.
• Proficiency in the use of SAGE and Microsoft- Excel
• Ability to analyze basic financial data and reach reasonable conclusions
• Ability to review a schedule of financial data and to identify unusual items.

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Key Responsibilities:

• Handling Outbound and Inbound calls from customers.
• Providing information and resolving customers on complaints regarding specific products as well as services.
• Selling additional services by recognizing opportunities to up-sell Transferring customer calls with complex queries to appropriate staff.
• Recognizing, documenting, and informing the supervisor regarding the trends in internal and external customer calls.
• Provide information and advice to customers relating to bus fare, booking procedure, and other inquiries - in a patient and calm manner through all service channels
• Interpret and accurately communicate our terms and conditions of service where and when applicable
• Assist guest in managing existing reservations/ bookings with reference to rescheduling and re-routing
• Enter details of every contact in the system as required, obtain new customers
  information and update existing customer details on the CRM
• Ensure deliverables are met within ascribed SLA timeframe

Qualifications

• B.Sc in art or social science related field
• At least 2 years of work experience within a Call Center
• Strong Social Media Skills
• Professional writing and reporting Skills
• Excellent Customer service skills
• Good working knowledge of the CRM systems

Personality requirements/Traits

• Result and Service-Oriented (Able to follow through)
• Creative problem solving with good eye for details
• Ability to efficiently display basic Marketing/Negotiation skills
• Ability to multi-task, work to deadline and under pressure