Job Opportunities at Tek Experts

Ref #: 244769

Job Description

• Do you have a passion for training and mentoring? 
• Do you have a deep knowledge of Microsoft SharePoint and experience planning, deploying and operating an Office 365 environment? 
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a Subject matter expert (SME) who will help to support our engineers in solving complex technical issues.

About the Role

• Are you a natural problem solver? 
• Do you have an interest in different technologies and IT? 
• Do you think you can deliver exceptional customer service?
• Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion we are looking to add to our team of Office 365 software support representatives.
• As a customer facing software support specialist supporting Office 365, your role will be to provide phone and email based technical support to individual customers while ensuring ticket resolution and customer satisfaction. Supported by our quality assurance team, subject matter experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver exceptional customer service.

Responsibilities
What you’ll be doing:

• Act as the primary technical contact, deliver advanced technical troubleshooting and problem solving solutions for individual customers including, issues escalated to the highest level of management.
• Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems.
• Collaborate with subject matter experts and escalation managers when additional support is needed.
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved.

Requirements
What you'll need:

• Superior researching, problem solving and troubleshooting skills.
• Adaptability to work independently and part of a team bringing in experts when needed.
• Excellent customer service skills.
• Prior customer service or support experience required.
• Passion for technology and learning.
• Strong English skills (B2) written and verbal.
• Interest in Office 365.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• World-Wide family.

go to method of application »

Job Description

• We're growing rapidly. Would you like to join us?
• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.  We are looking to add to our team of software support engineers.

About the Role

• We are hiring a Software Support Engineer to support Microfocus. In this role, you will be supporting customers who are having technical issues with their Microfocus software.

Responsibilities
What you’ll be doing:

• Take, own and close the support tickets
• Ensure good ticket documentation at all times.
• Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Fully document every ticket, including all resolution steps
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Meet all personal targets
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools
• Attend feedback sessions with Quality Team

Requirements
What you'll need:

• 2-4 years experience in technical support
• Strong knowledge of programming languages, networking, databases or UI’s
• Experience in customer service is a must
• PC experience - comfortable working with Windows/ Linux operating systems and Microsoft Office Suite
• Interest in or exposure to software development and support
• General understanding of testing concepts and functional testing processes   
• Bachelor's Degree or equivalent technical certifications
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Customer orientated, motivated to take charge of both customer engagement and problem

go to method of application »

About The Role

• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• Working on the Office 365 team you will be supporting everything related to the Office 365 suite for enterprise users.
• Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

What You’ll Be Doing

• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

What You'll Need

• 1-2 years experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with Microsoft technologies.

go to method of application »

Ref #: 244781

About the Role

• Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

What You’ll Be Doing

• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

What You'll Need

• Up to 2 years experience in technical or customer support
• Strong researching, problem-solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure to Microsoft technologies.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.

go to method of application »

Ref: 244784

About the Role

• Due to expansion we are looking to add to our team of software support engineers.You would be working within our backup and recovery team, supporting Azure recovery (vaults) and backup scenarios focusing on issues around how data for backup in Azure is replicated and synchronized. You will also be dealing with data restore.
• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble shooting errors or issues on the platform and not issues related to customer code.supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Working on the Azure Virtual Machines Infrastructure Team.
• You will be supporting VM management, VM configuration, Vm connectivity, VM migration processes, VM high availability and VM performance.  supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.
• Working on the Identity team you will review all cases related to Azure active directory, and support cases on  synchronization issues with local active directories, account management and authentication to azure AD.

What You’ll Be Doing

• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization. 

What You'll Need

• Up to 2 years experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with Microsoft technologies.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.

go to method of application »

About the role

• We are hiring an LMS Business Analyst. 
• You will thrive in a pro-active, detail-oriented, and fast-paced environment. 
• As an innovative LMS Business Analyst, you will gather and analyze data, prepare reports, and introduce process improvements throughout the reporting process within the L&D organization. 

Responsibilities
What you’ll be doing:

• Create all monthly, weekly and ad-hoc reports from Tek Experts and client Learning Management Systems (LMSs) including at a minimum, Moodle and Success Factors, as well as HRIS systems, and distribute according to plan and requests.
• Ensure reporting filters are updated across all LMS reports as changes are made within the company and the system.
• Ensure data accuracy and integrity within LMS and between LMS and HRIS data by creating and comparing reporting results.
• Ensure data is consistent across all curriculum, sessions, session emails, prerequisites, and assignments using Custom Reports.
• Utilize Microsoft Excel, Access, Power BI and/or other software to help create and deliver robust reports.
• Anticipate reporting needs as new initiatives and courses are created.
• Maintain a status list of prioritized reporting requests.
• Assist LMS Support Team and LMS Administrator with reporting needs.
• Support creation of custom and dashboard reports assisting with registration and maintenance information.
• Train key stakeholders on the team to use LMS reporting functions and create documentation to assist with training.
• Keep abreast of changes regarding the reporting function, including system updates and processes, and plan accordingly through participation in user meetings and online forums and by accessing online resources.
• Identify and troubleshoot errors in reports created by others and report delivery.
• Interface and engage stakeholders at all levels internally as necessary for meetings, information sessions, and functional training.
• Document and store all processes and procedures.
• Co-lead and participate in regular meetings with LMS Support staff, bringing in additional stakeholders as necessary.
• Participate in regular LMS Workgroup meetings.
• Establish and maintain relationships with individuals at all levels of the organization.
• Use desktop tools to produce documents and presentations, such as Adobe PDF, MS Excel, Word, and PowerPoint.

Requirements
What you'll need:

• At least 1 year of previous Learning Management System Administration experience.
• Experience documenting procedures used in the implementation of learning programs within and outside of the LMS environment.
• Basic knowledge of databases and SQL preferred.
• High level of proficiency with Microsoft Excel
• Experience creating and running scheduled and ad-hoc reports, such as monthly course completion reports, training evaluation metrics reports, and training surveys.
• Experience collaborating with a range of stakeholders to design and implement customized reports then generating and distributing them to applicable colleagues.
• Ability to manage priorities to meet assignment deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Excellent teamwork and collaboration skills.
• Customer service and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong problem solving & planning skills.

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Ref #: 244779

Job Description

• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions? 
• Do you take pride in delivering great customer service?
• Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• We are looking to add to our team of software support engineers.

About the Role

• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• Working on the Identity team you will review all cases related to Azure active directory, and support cases on synchronization issues with local active directories, account management and authentication to Azure AD
• Supported by our Quality Assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Responsibilities
What you’ll be doing:

• Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management 
• Collaborate with subject matter experts and escalation managers when additional support is needed 
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved 
• Seeks supplemental training to improve performance and develop specialization. 

Requirements
What you'll need:

• Up to 2 years experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with Microsoft technologies.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.

go to method of application »

Ref: 244776

About the Role

• We are hiring a Software Support Engineer to support Microfocus.
• In this role, you will be supporting customers who are having technical issues with their Microfocus software.

What You’ll be Doing

• Take, own and close the support tickets
• Ensure good ticket documentation at all times.
• Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Fully document every ticket, including all resolution steps
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Meet all personal targets
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools
• Attend feedback sessions with Quality Team.

What You'll Need

• 2-4 years experience in technical support 
• Strong knowledge of programming languages, networking, databases or UI’s 
• Experience in customer service is a must 
• PC experience - comfortable working with Windows/ Linux operating systems and Microsoft Office Suite 
• Interest in or exposure to software development and support 
• General understanding of testing concepts and functional testing processes   
• Bachelor’s degree or equivalent technical certifications 
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing 
• Customer orientated, motivated to take charge of both customer engagement and problem.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.

go to method of application »

Ref: 244773

Job Description

• We're growing rapidly. Would you like to join us?
• Do you love delivering great customer service? 
• Have you worked in an environment where you support subscription sales or bill payment processes?
• Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 
• With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the Role

• Due to expansion, we are hiring several Customer Service Representative in our Billing and Subscription team.

Responsibilities
What you’ll be doing:

• First point of contact with the customer to support their query.
• Compile and analyze customer requirements to give the best advice and resolve their query.
• Take, own and close the customer support requests as assigned, seeking support where required.
• Fully document every query, including all resolution steps to ensure documentation best practices.

Requirements
What you'll need:

• Customer service experience– A thorough knowledge of how to delight customers through strong researching, problem-solving, and troubleshooting skills. Subscription and billing experience is a real advantage.
• Strong relationship management– A collaborative nature and act as a technical advisor to customers wishing to upgrade.
• Clear communicator– Clear, concise, and persuasive communication style adapted for multiple audiences, plus proactive listening skills.
• Adaptability – Able to work independently and part of a team bringing in experts when needed
• Microsoft Office skills- knowledge of Excel will be helpful.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realize your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.

go to method of application »

Ref #: 244780

Job Description

• We're growing rapidly. Would you like to join us?
• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.  We are looking to add to our team of software support engineers.

About the Role

• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• Working on the Identity team you will review all cases related to Azure active directory, and support cases on synchronization issues with local active directories, account management and authentication to Azure AD.
• Supported by our Quality Assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Responsibilities
What you’ll be doing:

• Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

Requirements
What you'll need:

• Up to 2 years experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with Microsoft technologies

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family

go to method of application »

Ref #: 244771

Job Description

• We're growing rapidly. Would you like to join us?
• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• We are looking to add to our team of software support engineers.

About the Role

• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble-shooting errors or issues on the platform and not issues related to customer code.
• Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Responsibilities
What you’ll be doing:

• Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

Requirements
What you'll need:

• Up to 2 years experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with Microsoft technologies.

What We Offer

• A career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.