Micro Focus Technical Support Engineer - Stage 2 at Tek Experts

Ref: 244776

About the Role

• We are hiring a Software Support Engineer to support Microfocus.
• In this role, you will be supporting customers who are having technical issues with their Microfocus software.

What You’ll be Doing

• Take, own and close the support tickets
• Ensure good ticket documentation at all times.
• Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
• Fully document every ticket, including all resolution steps
• Present a positive, effective and flexible contribution to achieving team targets and objectives
• Meet all personal targets
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day to day work, web-based training, and any other available tools
• Attend feedback sessions with Quality Team.

What You'll Need

• 2-4 years experience in technical support 
• Strong knowledge of programming languages, networking, databases or UI’s 
• Experience in customer service is a must 
• PC experience - comfortable working with Windows/ Linux operating systems and Microsoft Office Suite 
• Interest in or exposure to software development and support 
• General understanding of testing concepts and functional testing processes   
• Bachelor’s degree or equivalent technical certifications 
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing 
• Customer orientated, motivated to take charge of both customer engagement and problem.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.