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  • Posted: Jun 23, 2021
    Deadline: Not specified
  • Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
    Read more about this company


    Micro Focus Technical Support Engineer - Stage 2

    Ref: 244776

    About the Role

    • We are hiring a Software Support Engineer to support Microfocus.
    • In this role, you will be supporting customers who are having technical issues with their Microfocus software.

    What You’ll be Doing

    • Take, own and close the support tickets
    • Ensure good ticket documentation at all times.
    • Follow best practice ticket management processes, e. ensuring tickets owned are handled and updated timely and every effort is made to make service levels
    • Fully document every ticket, including all resolution steps
    • Present a positive, effective and flexible contribution to achieving team targets and objectives
    • Meet all personal targets
    • Collaborate with other team members to provide high-quality support
    • Ensure constant self-development using day to day work, web-based training, and any other available tools
    • Attend feedback sessions with Quality Team.

    What You'll Need

    • 2-4 years experience in technical support 
    • Strong knowledge of programming languages, networking, databases or UI’s 
    • Experience in customer service is a must 
    • PC experience - comfortable working with Windows/ Linux operating systems and Microsoft Office Suite 
    • Interest in or exposure to software development and support 
    • General understanding of testing concepts and functional testing processes   
    • Bachelor’s degree or equivalent technical certifications 
    • Demonstrated excellence in teamwork, collaboration, and knowledge sharing 
    • Customer orientated, motivated to take charge of both customer engagement and problem.

    What We Offer

    • A Career, not a job
    • Be part of something great
    • Opportunity to realise your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family.

    Method of Application


    • Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
    Interested and qualified? Go to Tek Experts on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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Average Salary at Tek Experts
₦ 145K from 37 employees
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