Apps Services Technical Support Engineer - Stage 2 at Tek Experts

Ref #: 244771

Job Description

• We're growing rapidly. Would you like to join us?
• Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
• Do you want to gain global experience and get extensive training on high-end software products and solutions?
• Do you take pride in delivering great customer service?
• Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
• We are looking to add to our team of software support engineers.

About the Role

• As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
• Working on the Azure Apps services team you will review all cases related to App Service (web app) and Azure Apps service Plans, trouble-shooting errors or issues on the platform and not issues related to customer code.
• Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

Responsibilities
What you’ll be doing:

• Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
• Collaborate with subject matter experts and escalation managers when additional support is needed
• Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
• Seeks supplemental training to improve performance and develop specialization.

Requirements
What you'll need:

• Up to 2 years experience in technical or customer support
• Strong researching, problem solving and troubleshooting skills
• Adaptability to work independently and part of a team bringing in experts when needed
• Excellent customer service skills
• Passion for technology and learning
• Some exposure with Microsoft technologies.

What We Offer

• A career, not a job
• Be part of something great
• Opportunity to realise your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.