Customer Support Specialist - Stage 1 at Tek Experts

Ref: 244773

Job Description

• We're growing rapidly. Would you like to join us?
• Do you love delivering great customer service? 
• Have you worked in an environment where you support subscription sales or bill payment processes?
• Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies. 
• With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences. We operate a 24/7/365 service across borders, languages, and time zones.

About the Role

• Due to expansion, we are hiring several Customer Service Representative in our Billing and Subscription team.

Responsibilities
What you’ll be doing:

• First point of contact with the customer to support their query.
• Compile and analyze customer requirements to give the best advice and resolve their query.
• Take, own and close the customer support requests as assigned, seeking support where required.
• Fully document every query, including all resolution steps to ensure documentation best practices.

Requirements
What you'll need:

• Customer service experience– A thorough knowledge of how to delight customers through strong researching, problem-solving, and troubleshooting skills. Subscription and billing experience is a real advantage.
• Strong relationship management– A collaborative nature and act as a technical advisor to customers wishing to upgrade.
• Clear communicator– Clear, concise, and persuasive communication style adapted for multiple audiences, plus proactive listening skills.
• Adaptability – Able to work independently and part of a team bringing in experts when needed
• Microsoft Office skills- knowledge of Excel will be helpful.

What We Offer

• A Career, not a job
• Be part of something great
• Opportunity to realize your full potential
• Continuous personal and professional learning
• Fast-track career
• Global resources
• Unleash your potential
• Work-wide family.