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  • Posted: Jun 23, 2021
    Deadline: Not specified
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    Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve. By delivering unrivaled levels of business and IT support, we make sure nothing gets in the way of our clie...
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    Virtual Machines Technical Support Engineer - Stage 2

    Ref #: 244781

    About the Role

    • Act as the technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with subject matter experts and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization.

    What You’ll Be Doing

    • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization.

    What You'll Need

    • Up to 2 years experience in technical or customer support
    • Strong researching, problem-solving and troubleshooting skills
    • Adaptability to work independently and part of a team bringing in experts when needed
    • Excellent customer service skills
    • Passion for technology and learning
    • Some exposure to Microsoft technologies.

    What We Offer

    • A Career, not a job
    • Be part of something great
    • Opportunity to realise your full potential
    • Continuous personal and professional learning
    • Fast-track career
    • Global resources
    • Unleash your potential
    • Work-wide family.

    Method of Application

    Note

    • Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.
    Interested and qualified? Go to Tek Experts on join.tek-experts.com to apply

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