LMS Business Analyst at Tek Experts

About the role

• We are hiring an LMS Business Analyst. 
• You will thrive in a pro-active, detail-oriented, and fast-paced environment. 
• As an innovative LMS Business Analyst, you will gather and analyze data, prepare reports, and introduce process improvements throughout the reporting process within the L&D organization. 

Responsibilities
What you’ll be doing:

• Create all monthly, weekly and ad-hoc reports from Tek Experts and client Learning Management Systems (LMSs) including at a minimum, Moodle and Success Factors, as well as HRIS systems, and distribute according to plan and requests.
• Ensure reporting filters are updated across all LMS reports as changes are made within the company and the system.
• Ensure data accuracy and integrity within LMS and between LMS and HRIS data by creating and comparing reporting results.
• Ensure data is consistent across all curriculum, sessions, session emails, prerequisites, and assignments using Custom Reports.
• Utilize Microsoft Excel, Access, Power BI and/or other software to help create and deliver robust reports.
• Anticipate reporting needs as new initiatives and courses are created.
• Maintain a status list of prioritized reporting requests.
• Assist LMS Support Team and LMS Administrator with reporting needs.
• Support creation of custom and dashboard reports assisting with registration and maintenance information.
• Train key stakeholders on the team to use LMS reporting functions and create documentation to assist with training.
• Keep abreast of changes regarding the reporting function, including system updates and processes, and plan accordingly through participation in user meetings and online forums and by accessing online resources.
• Identify and troubleshoot errors in reports created by others and report delivery.
• Interface and engage stakeholders at all levels internally as necessary for meetings, information sessions, and functional training.
• Document and store all processes and procedures.
• Co-lead and participate in regular meetings with LMS Support staff, bringing in additional stakeholders as necessary.
• Participate in regular LMS Workgroup meetings.
• Establish and maintain relationships with individuals at all levels of the organization.
• Use desktop tools to produce documents and presentations, such as Adobe PDF, MS Excel, Word, and PowerPoint.

Requirements
What you'll need:

• At least 1 year of previous Learning Management System Administration experience.
• Experience documenting procedures used in the implementation of learning programs within and outside of the LMS environment.
• Basic knowledge of databases and SQL preferred.
• High level of proficiency with Microsoft Excel
• Experience creating and running scheduled and ad-hoc reports, such as monthly course completion reports, training evaluation metrics reports, and training surveys.
• Experience collaborating with a range of stakeholders to design and implement customized reports then generating and distributing them to applicable colleagues.
• Ability to manage priorities to meet assignment deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Excellent teamwork and collaboration skills.
• Customer service and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong problem solving & planning skills.