Job Opportunities at TechAdvance

Location: Victoria Island, Lagos
Reporting Line: Marketing/Business development Officer

Job Purpose

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities

• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Advise on company information.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Inform customer of deals and promotions.
• Sell products and services.
• Compile reports on overall customer satisfaction.

Requirements

• Strong phone contact handling skills and active listening.

Skills:

• Excellent communication skills.
• Documentation Skills.
• Ability to multi-task, prioritize and manage time effectively.
• Customer Service.
• Listening Skills.

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Location: Victoria Island, Lagos
Reporting Line: Chief Innovations Officer

Job Purpose

• The purpose of this role is to ensure business growth through directing and managing business development activities to ensure they are delivered in accordance with the organizational strategy. 
• The primary responsibility of the Business Intelligence Manager is to develop and implement a process to identify management's intelligence needs; gather the related information; analyze the relevant information; provide timely reports to be acted upon based on the analyses; and implement the recommendations of intelligence reporting and management.

Responsibilities

• Impact the profitability of the company through ensuring strategic and tactical management decisions and new business development results.
• Support the overall process of management and corporate decision-making to ensure the organisation maximizes its short, medium and long-term profitability.
• Conduct qualitative and quantitative research on needs assessment, new product ideation, concept testing, pricing, customer segmentation, satisfaction and loyalty.
• Prepare regular market intelligence reports for internal key stakeholders to support their decision making.
• Analyze continuously key competitors, key industries and translate intelligence into business insights and recommendations.
• Identify and quantify the niche market, technical trends and new market segments for new business opportunities and risks.
• Develop and lead the Business Development team in sourcing, managing and implementing new business opportunities.
• Manage, retain relationships with existing clients and Increase client base.
• Identify and map business strengths and customer needs.
• Provide management with targeted, incisive and succinct dashboards, reports, and analysis that promote data-driven decisions.
• Drive market analysis and research to identify trends, needs, competition and new opportunities.
• Proactively identify, develop, and drive longer-term strategies and initiatives that will result in profitable growth.

Requirements

• 5-7years’experience in a similar role.
• Advanced problem solving skills
• Advanced analytical skills.
• Strong knowledge of modern industry practices, such as the different measured profitability approaches.
• Excellent team working skills
• Great communication skills, both oral and written.
• Networking skills.
• Experience in consulting is an added advantage.