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  • Customer Service Representative at TechAdvance

  • Posted on: 16 August, 2019 Deadline: 22 August, 2019
  • View Jobs in ICT / Telecommunication View All Jobs at TechAdvance
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  • TechAdvance is a payment application development company with a strategic focus in developing and deploying niche payment companies to serve the needs of large public and private sector organisations in Nigeria.

    Customer Service Representative

     

    Location: Victoria Island, Lagos
    Reporting Line: Marketing/Business development Officer

    Job Purpose

    • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

    Responsibilities

    • Open and maintain customer accounts by recording account information.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Manage large amounts of incoming calls.
    • Identify and assess customers' needs to achieve satisfaction.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Go the extra mile to engage customers.
    • Advise on company information.
    • Act as the company gatekeeper.
    • Suggest solutions when a product malfunctions.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Compile reports on overall customer satisfaction.

    Requirements

    • Strong phone contact handling skills and active listening.

    Skills:

    • Excellent communication skills.
    • Documentation Skills.
    • Ability to multi-task, prioritize and manage time effectively.
    • Customer Service.
    • Listening Skills.

    Method of Application

    Interested and qualified? Go to TechAdvance career website on careers.techadvance.ng to apply

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