Customer Service Representative at TechAdvance

Location: Victoria Island, Lagos
Reporting Line: Marketing/Business development Officer

Job Purpose

• The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Responsibilities

• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Go the extra mile to engage customers.
• Advise on company information.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.
• Inform customer of deals and promotions.
• Sell products and services.
• Compile reports on overall customer satisfaction.

Requirements

• Strong phone contact handling skills and active listening.

Skills:

• Excellent communication skills.
• Documentation Skills.
• Ability to multi-task, prioritize and manage time effectively.
• Customer Service.
• Listening Skills.