Consultant, Client Service at Stanbic IBTC

Job Description

• To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.

Job Responsibilities

• Assess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolution
• Issue Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
• Generate lead, build new and/or maintains existing customer relationships for walk-in clients.
• Receive and process customer requests for cheque books and debit cards, prepaid cards and credit cards including changing of ATM limits as per laid down procedure.
• Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.

Qualifications

• University Degree.

Experience Required:

• 1 - 2 years branch banking experience
• Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services.

Additional Information:
Behavioural Competencies:

• Checking Things
• Developing Expertise
• Establishing Rapport
• Examining Information
• Following Procedures
• Interacting with People
• Meeting Timescales
• Showing Composure
• Team Working
• Thinking Positively
• Understanding People
• Upholding Standards.

Technical Competencies:

• Active Listening
• Application & Submission Verification (Business Banking)
• Client Servicing
• Difficult Calls Management
• Query Resolution.