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  • Posted: Nov 19, 2025
    Deadline: Not specified
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  • Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    Consultant, Client Service

    Job Description

    • To assist clients in the Private Banking Suite with their service requests, complaints and queries in order to deliver a positive client experience.

    Job Responsibilities

    • Assess client service requirements and resolve accordingly or routes them to the appropriate person or department for resolution
    • Issue Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
    • Generate lead, build new and/or maintains existing customer relationships for walk-in clients.
    • Receive and process customer requests for cheque books and debit cards, prepaid cards and credit cards including changing of ATM limits as per laid down procedure.
    • Ensure procedures are followed to meet and maintain quality service levels and turn-around times. Strives for continuous service improvement.

    Qualifications

    • University Degree.

    Experience Required:

    • 1 - 2 years branch banking experience
    • Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services.

    Additional Information:
    Behavioural Competencies:

    • Checking Things
    • Developing Expertise
    • Establishing Rapport
    • Examining Information
    • Following Procedures
    • Interacting with People
    • Meeting Timescales
    • Showing Composure
    • Team Working
    • Thinking Positively
    • Understanding People
    • Upholding Standards.

    Technical Competencies:

    • Active Listening
    • Application & Submission Verification (Business Banking)
    • Client Servicing
    • Difficult Calls Management
    • Query Resolution.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Stanbic IBTC on www.standardbank.com to apply

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