Job Opportunities at PeopleOS

Summary of Responsibilities:

Client Relationship management:

• Build trust-based relationships with B2B clients, acting as their primary point of contact.
• Understand clients’ goals and challenges to provide tailored solutions.

Account Growth & Retention:

• Identify and pursue upselling, cross-selling, and expansion opportunities within accounts.
• Develop strategic account plans to maximize clients’ value and ensure success, outlining key goals and growth strategies.
• Monitor and manage contract renewals, negotiating terms to maximize client and business value.

Client Advocacy & Collaboration:

• Advocate for client needs within their internal teams (e.g., product, operations, customer support to address client needs.
• Share insights and best practices with clients to optimize their use of the company’s services.
• Lead client onboarding processes, ensuring smooth transition and adoption of solutions.

Onboarding & Project management:

• Manage client projects such as service expansions or new solution integrations, aligning timelines and deliverables with client expectations.

Reporting & Insights:

• Track key account metrics (satisfaction, growth, retention) and prepare regular client reports.
• Prepare presentations trends and actionable recommendations to clients and internal stakeholders.

Strategic development and Enablement:

• Analyze market trends and client data to identify new opportunities for electric mobility solutions.
• Develop and deliver training workshops to support clients in adopting the company’s infrastructure

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3–5 years of experience in account management, customer success, or business development (B2B focus preferred).
• Proven ability to manage and grow client relationships while driving retention and satisfaction.
• Strong interpersonal and communication skills to engage with diverse client profiles.
• Highly organized and detail-oriented, with the ability to manage multiple accounts and projects simultaneously.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and data analysis is a plus.
• Knowledge of the electric mobility or logistics industry is highly valued but not mandatory.
• A proactive, problem-solving mindset with strong collaboration skills.

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Summary of Responsibilities:

Customer Engagement:

• Actively reach out to new customers ensuring a warm and personalized introduction at the company’s services and values.
• Customer Support: Respond promptly to customer inquiries across all communication channels, providing precise and actionable information.

Platform Assistance:

• Assist customers in navigating the company’s digital platforms, ensuring smooth experience with proactive troubleshooting support.
• Complaint Resolution: Work collaboratively with internal teams to resolve issues swiftly, maintaining high standards of customer care and adhering to our SOPs.

Customer Retention:

• Maintain effective communication channels with customers, fostering trust and ongoing satisfaction with our services.

Sales Support:

• Collaborate with sales teams to ensure seamless onboarding process for new customers, enhancing their initial experience with the company.

Needs Assessment:

• Analyze customer interactions to tailor services and support, improving customer engagement and satisfaction.

Product Knowledge:

• Participate in ongoing training to stay updated on the company’s offerings, ensuring accurate and helpful communications with customers.
• Data Collection: Systematically gather and document customer feedback and survey responses to guide service improvement.
• Reporting: Compile detailed reports on customer service activities and outcomes, contributing to strategic planning and operational adjustments

Requirements

• Bachelor’s degree in a relevant field
• Minimum of 2 years post-NYSC experience in a customer-facing role
• Proficiency in CRM tools and a strong understanding of customer support best practices
• Excellent communication skills, with a focus on active listening and empathy.
• Exceptional problem-solving abilities and attention to detail.
• Knowledge of the logistics industry and experience in a tech-driven environment are advantageous
• Ability to manage stress and adapt to rapid changing business environments\
• Demonstrated commitment to fostering a diverse and inclusive workplace.