Account Management at PeopleOS

Summary of Responsibilities:

Client Relationship management:

• Build trust-based relationships with B2B clients, acting as their primary point of contact.
• Understand clients’ goals and challenges to provide tailored solutions.

Account Growth & Retention:

• Identify and pursue upselling, cross-selling, and expansion opportunities within accounts.
• Develop strategic account plans to maximize clients’ value and ensure success, outlining key goals and growth strategies.
• Monitor and manage contract renewals, negotiating terms to maximize client and business value.

Client Advocacy & Collaboration:

• Advocate for client needs within their internal teams (e.g., product, operations, customer support to address client needs.
• Share insights and best practices with clients to optimize their use of the company’s services.
• Lead client onboarding processes, ensuring smooth transition and adoption of solutions.

Onboarding & Project management:

• Manage client projects such as service expansions or new solution integrations, aligning timelines and deliverables with client expectations.

Reporting & Insights:

• Track key account metrics (satisfaction, growth, retention) and prepare regular client reports.
• Prepare presentations trends and actionable recommendations to clients and internal stakeholders.

Strategic development and Enablement:

• Analyze market trends and client data to identify new opportunities for electric mobility solutions.
• Develop and deliver training workshops to support clients in adopting the company’s infrastructure

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 3–5 years of experience in account management, customer success, or business development (B2B focus preferred).
• Proven ability to manage and grow client relationships while driving retention and satisfaction.
• Strong interpersonal and communication skills to engage with diverse client profiles.
• Highly organized and detail-oriented, with the ability to manage multiple accounts and projects simultaneously.
• Proficiency with CRM tools (e.g., Salesforce, HubSpot) and data analysis is a plus.
• Knowledge of the electric mobility or logistics industry is highly valued but not mandatory.
• A proactive, problem-solving mindset with strong collaboration skills.