Job Opportunities at Owens and Xley

• Our client in the lifestyle and hospitality industry is looking for a dynamic and results-driven Retail Business Manager to oversee store operations, drive sales growth, and ensure excellent customer experiences. The ideal candidate will combine strong leadership, operational expertise, and a passion for delivering high-quality service.

Key Responsibilities

• Oversee day-to-day retail operations, ensuring adherence to company standards and policies.
• Develop and implement strategies to achieve sales targets and profitability goals.
• Manage inventory levels, stock replenishment, and visual merchandising compliance.
• Lead, train, and motivate staff to deliver exceptional customer service.
• Monitor customer satisfaction and implement initiatives to improve service delivery.
• Prepare and analyze sales, operations, and performance reports for management review.
• Coordinate with other departments (marketing, supply chain, finance, and operations) to optimize business performance.
• Drive initiatives that enhance brand visibility, customer loyalty, and overall business growth.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• 4–6 years’ experience in retail, hospitality, or lifestyle business management, with at least 2 years in a supervisory/managerial role.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven ability to manage retail operations, drive sales, and deliver results.
• Experience in lifestyle, hospitality, or customer-centric businesses is an added advantage.

go to method of application »

• Our client in the lifestyle and hospitality industry is seeking a seasoned Customer Service Supervisor to oversee front-of-house operations and deliver outstanding customer experiences in a vibrant, service-driven environment.

Key Responsibilities

• Supervise daily customer service operations, ensuring customers receive warm, prompt, and professional service.
• Lead, train, and motivate front-of-house staff to consistently uphold service standards.
• Handle customer feedback, complaints, and special requests effectively and professionally.
• Work closely with customer service representatives to ensure seamless coordination and order fulfillment.
• Maintain a clean, welcoming, and well-organized service area in line with brand standards.
• Monitor customer satisfaction and provide reports and recommendations to management.
• Assist with scheduling shifts, assigning duties, and evaluating staff performance.
• Drive initiatives that enhance customer loyalty, retention, and repeat patronage.

Requirements

• Bachelor’s degree or equivalent qualification in Hospitality, Business, or a related field.
• Minimum of 3 years’ experience in customer service, with at least 1 year in a supervisory role.
• Prior experience in hospitality, café, restaurant, or similar customer-focused environment.
• Excellent communication and interpersonal skills.
• Strong leadership, problem-solving, and conflict-resolution abilities.
• Ability to thrive in a fast-paced, customer-centric environment.

go to method of application »

• Our client, a fast-growing fashion brand, is looking for a candidate with a strong background in customer service, operations, and management to oversee the retail operations of the brand. The ideal candidate will be responsible for ensuring smooth day-to-day store operations, maintaining brand standards, and driving operational efficiency.

Key Responsibilities

• Supervise daily store operations, ensuring adherence to company policies and standards.
• Oversee inventory management, stock replenishment, and visual merchandising compliance.
• Monitor and evaluate store performance, sales targets, and operational efficiency.
• Ensure high levels of customer satisfaction through effective service delivery.
• Train, mentor, and supervise retail staff, fostering a performance-driven culture.
• Coordinate with other departments (supply chain, sales, marketing, and production) to ensure seamless operations.
• Implement operational improvements to drive profitability and customer retention.
• Prepare reports on operations, customer feedback, and staff performance for management review.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 3–5 years’ experience in retail operations, with at least 1 year in a supervisory role.
• Strong background in customer service and team leadership.
• Solid knowledge of retail operations, inventory, and visual merchandising.
• Excellent communication, organizational, and problem-solving skills.
• Experience in the fashion or retail industry is a strong advantage.