Operations Supervisor at Owens and Xley

• Our client, a fast-growing fashion brand, is looking for a candidate with a strong background in customer service, operations, and management to oversee the retail operations of the brand. The ideal candidate will be responsible for ensuring smooth day-to-day store operations, maintaining brand standards, and driving operational efficiency.

Key Responsibilities

• Supervise daily store operations, ensuring adherence to company policies and standards.
• Oversee inventory management, stock replenishment, and visual merchandising compliance.
• Monitor and evaluate store performance, sales targets, and operational efficiency.
• Ensure high levels of customer satisfaction through effective service delivery.
• Train, mentor, and supervise retail staff, fostering a performance-driven culture.
• Coordinate with other departments (supply chain, sales, marketing, and production) to ensure seamless operations.
• Implement operational improvements to drive profitability and customer retention.
• Prepare reports on operations, customer feedback, and staff performance for management review.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of 3–5 years’ experience in retail operations, with at least 1 year in a supervisory role.
• Strong background in customer service and team leadership.
• Solid knowledge of retail operations, inventory, and visual merchandising.
• Excellent communication, organizational, and problem-solving skills.
• Experience in the fashion or retail industry is a strong advantage.