Job Opportunities at OptiHuman Consulting Limited

OptiHuman Consulting Limited - Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.

Job Summary

• The Head of Holidays and Destinations will oversee the design, development, and execution of holiday packages and destination management services for both online and offline customers.
• This role involves crafting innovative travel experiences, building strategic partnerships with stakeholders, and ensuring seamless service delivery.
• The ideal candidate will possess in-depth knowledge of the travel industry, expertise in destination marketing, and a proven ability to manage diverse teams.

Specific Responsibilities
Holiday Product Development:

• Design and curate attractive holiday packages for various customer segments, including leisure, corporate, and group travelers.
• Identify emerging travel trends and create offerings tailored to meet customer preferences.
• Collaborate with the marketing team to create engaging campaigns for holiday packages across digital and traditional channels.

Destination Management:

• Establish partnerships with hotels, tour operators, airlines, and local destination management companies (DMCs) to ensure competitive pricing and quality services.
• Develop and maintain a portfolio of exclusive destinations, offering customers unique travel experiences.
• Ensure compliance with local regulations and sustainability practices for all destinations.

Strategic Planning and Revenue Growth:

• Drive revenue growth by identifying opportunities to expand holiday and destination offerings.
• Monitor performance metrics such as sales, profitability, and customer satisfaction to optimize products and pricing strategies.
• Collaborate with the sales team to create B2C, B2B, and corporate holiday packages to boost market penetration.

Customer Experience and Service Delivery:

• Ensure a seamless booking experience for customers on both online and offline platforms.
• Monitor customer feedback and implement measures to enhance service quality and satisfaction.
• Resolve escalations related to holiday packages and destination services promptly.

Team Leadership and Collaboration:

• Lead, train, and motivate the holidays and destination team to achieve organizational goals.
• Work closely with the operations, marketing, and sales teams to align product offerings with customer demands.
• Foster a culture of innovation and excellence within the department.

Market Research and Competitor Analysis:

• Conduct regular market research to understand customer preferences and emerging trends.
• Analyze competitor offerings to maintain a competitive edge in the holiday and destination market.
• Stay updated on global travel trends, regulations, and industry developments.

Qualifications and Requirements

• Bachelor’s degree in any field, Tourism, Hospitality, Business Management, or a related field.
• A master’s degree or professional certification in tourism or destination management is an advantage
• Experiencein reservations and ticketing within the travel industry is compulsory.
• 6+ years of experience in holiday and destination management, with at least 4years in a leadership role.
• Proven success in developing and managing travel products for both online and offline platforms.
• Proficiency in travel booking systems, CRM software, and data analytics tools.
• Familiarity with online travel platforms and e-commerce strategies.
• Strong understanding of the global travel industry, customer behavior, and destination trends.
• Expertise in managing relationships with suppliers and DMCs.
• Demonstrated ability to lead diverse teams and manage cross-functional collaborations.
• Excellent written and verbal communication skills for stakeholder engagement and negotiation.
• Strong analytical and problem-solving skills to drive business outcomes.
• Ability to thrive in a dynamic, fast-paced environment.
• Creativity and innovation in designing travel experiences.
• Strong negotiation and relationship-building skills.
• Strategic thinker with a results-driven approach.
• Customer-focused mindset with a commitment to delivering exceptional experiences.
• Ability to manage budgets, timelines, and resources effectively.

Compensation and Benefit: Attractive

Note: Only qualified applicant will be contacted.

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OptiHuman Consulting Limited - Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.

Description 

• The Revenue and Pricing Manager will be responsible for optimizing revenue and profitability for the Online Travel Agency (OTA) by developing and implementing dynamic pricing strategies, conducting market analysis, and managing inventory across all travel products. This role requires expertise in revenue management principles, strong analytical skills, and the ability to adapt to market trends to maintain a competitive edge.

Specific Responsibilities
Revenue Management and Optimization:

• Develop and execute revenue management strategies to maximize profitability across flights, hotels, packages, and other travel products.
• Analyze booking patterns, market trends, and competitor pricing to adjust pricing strategies dynamically.
• Monitor key performance indicators (KPIs) such as revenue per available seat, margin, and conversion rates, ensuring optimal performance.
• Identify revenue growth opportunities through upselling, cross-selling, and promotional campaigns.

Pricing Strategy:

• Create, implement, and manage competitive pricing models for B2C and B2B customer segments.
• Utilize data analytics to evaluate pricing elasticity and adjust rates to remain competitive while protecting margins.
• Manage fare rules, discounts, and promotions to align with market demand and business goals.

Market Analysis and Reporting:

• Conduct regular market and competitor analysis to benchmark performance and identify emerging trends.
• Collaborate with the marketing and product teams to align pricing strategies with promotional efforts.
• Prepare detailed revenue and performance reports for senior management, providing actionable insights.

Collaboration and Stakeholder Management:

• Work closely with the technology team to enhance pricing tools and systems, ensuring accurate data inputs and outputs.
• Coordinate with the sales and customer service teams to understand customer feedback and refine pricing strategies.
• Partner with suppliers and distribution channels to negotiate competitive rates and ensure inventory availability.

Requirements

• Bachelor’s Degree in Business Administration, Finance, Economics, Data Analytics, or a related field. A master’s degree is an advantage.
• Minimum of 5 years of experience in revenue management, pricing, or a related role within the airline space, travel, hospitality, or e-commerce sectors with 3years in a leadership role.
• Proficiency in revenue management systems, GDS platforms, and pricing tools.
• Advanced skills in Excel, data visualization tools, and analytics platforms (e.g., Tableau, Power BI).
• Knowledge of AI-driven pricing and dynamic inventory tools is a plus.
• Strong numerical and data analysis capabilities with a focus on actionable insights.
• Excellent verbal and written communication skills for stakeholder management and report presentations.
• Ability to identify revenue challenges and create innovative strategies to address them.
• Comprehensive understanding of the travel industry, including market trends, seasonality, and consumer behavior.
• Strategic thinking and planning.
• Strong attention to detail and accuracy.
• Ability to work under pressure and meet tight deadlines.
• Adaptability to changing market dynamics.
• Team-oriented mindset with cross-functional collaboration skills.

Compensation and Benefit: Attractive

Note: Only qualified applicants will be contacted.

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Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.

Job Summary

• The Head of Sales is responsible for driving revenue growth and expanding market share across the corporate, affiliate, and subagency segments for both online and offline channels.
• The ideal candidate will have extensive experience in the travel industry, exceptional relationship-building skills, and a proven track record of achieving and surpassing sales targets.

Specific Responsibilities

Sales Strategy and Leadership:

• Develop and execute a comprehensive sales strategy to achieve business objectives and drive revenue growth across corporate, affiliate, and subagency segments.
• Identify and penetrate new markets, partnerships, and opportunities to expand the agency’s footprint.
• Set and monitor key performance indicators (KPIs) and metrics to measure team success and ensure alignment with organizational goals.
• Lead, mentor, and develop the sales team to deliver exceptional performance.

Corporate Sales Management:

• Build and maintain relationships with key corporate clients to understand their travel needs and offer tailored solutions.
• Develop and negotiate contracts with corporate clients to secure long-term partnerships.
• Collaborate with the operations and customer support teams to ensure seamless service delivery for corporate clients.

Affiliate and Subagency Sales Management:

• Drive growth in the affiliate and subagency channels by building a robust partner network.
• Create incentive structures, training programs, and marketing support to enable affiliates and subagents meet sales targets.
• Regularly engage with affiliate and subagency partners to address challenges, optimize performance, and strengthen relationships.

Online and Offline Channel Synergy:

• Ensure the integration of sales strategies across online and offline platforms to maximize customer reach and revenue.
• Oversee the implementation of digital tools and technologies to streamline sales operations and improve customer engagement.
• Leverage analytics and insights from online channels to inform offline strategies, and vice versa.

Stakeholder Engagement and Collaboration:

• Collaborate with marketing, product, and operations teams to develop competitive offerings and campaigns.
• Represent the agency at industry events, trade shows, and networking opportunities to build brand awareness and establish partnerships.
• Provide regular updates to senior leadership on sales performance, market trends, and growth opportunities.

Reporting and Analysis:

• Prepare detailed sales forecasts, budgets, and reports to support strategic decision-making.
• Analyze sales data and market trends to identify opportunities for improvement and innovation.
• Conduct regular reviews of sales team performance and implement corrective actions as needed.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field. A master’s degree or MBA is an advantage.
• 8+ years of sales experience, with at least 4–6years in a leadership role within the travel, tour or hospitality industry.
• In-depth understanding of the travel industry, including OTA dynamics, corporate travel needs, and subagency operations.
• Proven success in managing corporate, affiliate, and subagency sales channels within. the travel or hospitality industry
• Proficiency in CRM systems, sales tools, and data analytics platforms.
• Strong knowledge of online and offline sales techniques and best practices.
• Demonstrated ability to lead, inspire, and manage diverse sales teams.
• Excellent verbal and written communication skills for stakeholder engagement and negotiation.
• Ability to interpret market data, identify trends, and create actionable strategies.
• Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Results-oriented mindset with a focus on exceeding targets.
• Strong relationship-building and interpersonal skills.
• Strategic thinker with the ability to execute tactical plans.
• Innovative approach to solving challenges and seizing opportunities.
• Customer-first mentality to ensure client satisfaction and loyalty.

Compensation and Benefit: Attractive

Note: Only qualified applicants will be contacted.