Head of Holidays & Destinations at OptiHuman Consulting Limited

OptiHuman Consulting Limited - Our client is a foremost Travel Management Company operating across the country, with a reputation for delivering excellent customer service to travel agents, corporate and individual clients.

Job Summary

• The Head of Holidays and Destinations will oversee the design, development, and execution of holiday packages and destination management services for both online and offline customers.
• This role involves crafting innovative travel experiences, building strategic partnerships with stakeholders, and ensuring seamless service delivery.
• The ideal candidate will possess in-depth knowledge of the travel industry, expertise in destination marketing, and a proven ability to manage diverse teams.

Specific Responsibilities
Holiday Product Development:

• Design and curate attractive holiday packages for various customer segments, including leisure, corporate, and group travelers.
• Identify emerging travel trends and create offerings tailored to meet customer preferences.
• Collaborate with the marketing team to create engaging campaigns for holiday packages across digital and traditional channels.

Destination Management:

• Establish partnerships with hotels, tour operators, airlines, and local destination management companies (DMCs) to ensure competitive pricing and quality services.
• Develop and maintain a portfolio of exclusive destinations, offering customers unique travel experiences.
• Ensure compliance with local regulations and sustainability practices for all destinations.

Strategic Planning and Revenue Growth:

• Drive revenue growth by identifying opportunities to expand holiday and destination offerings.
• Monitor performance metrics such as sales, profitability, and customer satisfaction to optimize products and pricing strategies.
• Collaborate with the sales team to create B2C, B2B, and corporate holiday packages to boost market penetration.

Customer Experience and Service Delivery:

• Ensure a seamless booking experience for customers on both online and offline platforms.
• Monitor customer feedback and implement measures to enhance service quality and satisfaction.
• Resolve escalations related to holiday packages and destination services promptly.

Team Leadership and Collaboration:

• Lead, train, and motivate the holidays and destination team to achieve organizational goals.
• Work closely with the operations, marketing, and sales teams to align product offerings with customer demands.
• Foster a culture of innovation and excellence within the department.

Market Research and Competitor Analysis:

• Conduct regular market research to understand customer preferences and emerging trends.
• Analyze competitor offerings to maintain a competitive edge in the holiday and destination market.
• Stay updated on global travel trends, regulations, and industry developments.

Qualifications and Requirements

• Bachelor’s degree in any field, Tourism, Hospitality, Business Management, or a related field.
• A master’s degree or professional certification in tourism or destination management is an advantage
• Experiencein reservations and ticketing within the travel industry is compulsory.
• 6+ years of experience in holiday and destination management, with at least 4years in a leadership role.
• Proven success in developing and managing travel products for both online and offline platforms.
• Proficiency in travel booking systems, CRM software, and data analytics tools.
• Familiarity with online travel platforms and e-commerce strategies.
• Strong understanding of the global travel industry, customer behavior, and destination trends.
• Expertise in managing relationships with suppliers and DMCs.
• Demonstrated ability to lead diverse teams and manage cross-functional collaborations.
• Excellent written and verbal communication skills for stakeholder engagement and negotiation.
• Strong analytical and problem-solving skills to drive business outcomes.
• Ability to thrive in a dynamic, fast-paced environment.
• Creativity and innovation in designing travel experiences.
• Strong negotiation and relationship-building skills.
• Strategic thinker with a results-driven approach.
• Customer-focused mindset with a commitment to delivering exceptional experiences.
• Ability to manage budgets, timelines, and resources effectively.

Compensation and Benefit: Attractive

Note: Only qualified applicant will be contacted.