Visa Consultant / Agent at Univacity

Key Responsibilities

• Assess client eligibility and advise on the appropriate visa category (student, tourist, business, work, etc.) based on their travel or relocation purpose.
• Guide clients through the full visa application process, including documentation requirements, form completion, and submission procedures.
• Review and verify client documents for accuracy and compliance with destination-country immigration requirements before submission.
• Prepare and submit visa applications to relevant embassies, consulates, or immigration authorities, and track application status through to decision.
• Advise clients on financial documentation, sponsorship letters, invitation letters, and other supporting evidence required for approval.
• Stay current on immigration policy changes, visa regulation updates, and processing timelines across key destination countries.
• Handle complex or high-risk cases (prior refusals, overstays, inadmissibility issues) with appropriate care and realistic guidance.
• Liaise with embassies, consulates, and immigration agencies on behalf of clients where appropriate.
• Maintain accurate, confidential client records and documentation logs in line with data protection standards.
• Manage a high volume of cases simultaneously while meeting individual deadlines and processing timelines.
• Collaborate with the counseling and travel teams to ensure visa guidance aligns with each client's broader study, travel, or business plans.

Requirements

Required Qualifications & Experience

• Minimum 3 years of experience as a visa consultant, immigration agent, or in a related immigration advisory role.
• Demonstrated track record of successfully processed visa applications across at least two categories (student, tourist, business, or work).
• Strong working knowledge of immigration requirements and documentation standards for multiple destination countries.
• Relevant training, certification, or accreditation in immigration consulting (e.g., regulated immigration consultant credentials, embassy-recognized training, or equivalent) is strongly preferred.
• Excellent attention to detail, with a strong record of accurate, compliant documentation.
• Strong organizational skills with the ability to manage a high volume of cases without compromising accuracy.
• Bachelor's degree in Law, International Relations, or a related field — or equivalent professional experience.

Preferred Skills & Attributes

• Formal immigration consulting certification or membership in a recognized professional body (e.g., ICCRC/CICC, MARA, OISC, or equivalent in your jurisdiction).
• Existing relationships or experience liaising directly with embassies or consulates.
• Experience handling refusals, appeals, or complex case histories.
• Multilingual ability.
• Familiarity with case management or immigration tracking software.
• Knowledge of corporate/work visa sponsorship processes.