Travel Agent / Consultant at Univacity

Key Responsibilities

• Consult with clients to understand travel purpose, budget, preferences, and constraints, and recommend suitable destinations, packages, and itineraries.
• Plan and book flights, accommodation, transportation, tours, and travel insurance for business, leisure, and tourism clients.
• Advise clients on visa requirements, travel documentation, and entry regulations for their destination countries.
• Source and negotiate rates with airlines, hotels, tour operators, and other travel partners to deliver value for clients.
• Manage end-to-end trip logistics, including itinerary changes, cancellations, and last-minute adjustments.
• Provide destination expertise — local customs, safety considerations, best times to travel, and experience recommendations.
• Handle corporate travel bookings for business clients, including managing recurring travel needs and expense-related documentation.
• Maintain accurate client and booking records using Univacity's CRM or travel management platform.
• Resolve travel disruptions (flight delays, cancellations, booking issues) promptly and professionally.
• Build long-term client relationships to encourage repeat bookings and referrals.
• Stay current on travel industry trends, new destinations, airline policies, and visa regulation changes.

Requirements

Required Qualifications & Experience

• Minimum 2-3 years of experience as a travel agent, travel consultant, or in a related travel/tourism advisory role.
• Demonstrated experience booking and managing travel for multiple trip types (business, leisure, group tourism).
• Working knowledge of visa requirements and travel documentation across major destinations.
• Familiarity with airline booking systems (GDS such as Amadeus, Sabre, or Galileo) or travel agency software.
• Strong organizational skills with the ability to manage multiple client bookings and itineraries simultaneously.
• Excellent communication and customer service skills, including the ability to handle stressful, time-sensitive situations calmly.
• Bachelor's degree or diploma in Tourism, Hospitality Management, or a related field — or equivalent industry experience.

Preferred Skills & Attributes

• Personal travel experience across multiple regions or continents.
• Existing relationships with airlines, hotel chains, or tour operators.
• Experience handling corporate/business travel accounts.
• Knowledge of niche or experiential travel (adventure tourism, luxury travel, group tours).
• Multilingual ability.
• IATA certification or equivalent travel industry credential.