Experienced Travel Manager at Light Heights Global Services Limited

Job Summary

• Light Heights Global Services is seeking an experienced, highly motivated, and results-driven Travel Manager to join our growing team.
• We are looking for professionals who are passionate about the travel industry and have strong experience in business development, client relationship management, and travel operations.
• This role is designed for professionals who will support business growth, client success, and operational excellence within the travel and education sector.

Key Responsibilities
Business Development Coordination:

• Work with relationship and business development teams to ensure quarterly business growth and intake targets are achieved

Travel Operations Management:

• Oversee end-to-end travel processes including enquiry, enrolment, admissions, visa processing, and pre-arrival support.

Client Relationship & File Management:

• Manage client files, ensure accurate documentation, and provide continuous progress updates throughout the travel process.

Sales & Payment Tracking Support:

• Support reconciliation of client payments, payment plans, and service costs in collaboration with the finance team.

Client Satisfaction & Service Delivery:

• Ensure high client satisfaction through timely communication, proper profiling, and successful conversion of prospects.

Stakeholder Engagement:

• Participate in strategic meetings with internal teams and external partners to support operational and business goals.

Escalation Management:

• Proactively identify and resolve issues to prevent service delays, client dissatisfaction, or revenue loss.

Requirements

• Strong knowledge of travel industry operations, visa processes, and international admissions pathways.
• Excellent communication and interpersonal skills.
• Strong organizational and client management abilities.
• Ability to work independently and handle multiple tasks effectively.
• Strong problem-solving mindset.
• Academic travel destinations (UK, Canada, USA, Australia, Ireland, Europe, etc.).
• Non-academic travel destinations.

Experience Required:

• 3-5 years ofexperience in the travel industry.
• Strong background in visa processing, admissions support, and travel consultancy.
• Proven experience in sales, lead generation, and client conversion.

Added Advantage:

• Experience in international travel markets.
• CRM and sales pipeline management skills.
• Digital marketing or lead generation experience.
• Experience working in fast-paced operational environments.