Job Opportunities at First Bank

JOB DESCRIPTION

JOB OBJECTIVE(S)

• Assist the Desk Head in the implementation of the strategy given to the team in aspect of Document Verification  towards ensuring that First Bank account opening transactions are in full compliance with the relevant provisions of the AMLFCT acts as enacted and stipulated in the Nigeria constitution, whilst ensuring standardization and striking a balance between compliance and service delivery/business exigencies.
• Assist the Desk Head in the implementation of the strategy given  to the team in aspect of Data Quality Assurance towards ensuring full compliance to statutory requirements as it pertains to accurate data information management, striking a balance among business exigencies, delivery timeliness, error free processing and regulatory/management  requirements.
• To ensure that document verification and compliance checks are done within defined Turn-Around-Time that impacts the bank’s performance positively
• Enforcement of customer information confidentiality compliance culture among the team, in respect of the commitment and covenant pledge already made to the customer by the bank.
• To ensure that the incidences of identity theft/manipulation by fraudulent customers, usages of First Bank accounts as conduit for Money Laundering, etc is prevented.
• To drive automation of Customer Onboarding process in conjunction with  Team Lead, Customer Onboarding &Regulatory Compliance  and IT Team in order to  maximize customer experience

DUTIES & RESPONSIBILITIES 

• Assist the Desk Head in the overall day to day operational directions and guidance for effective delivery of all account compliance checks by the unit
• Liaises with the Desk Head on interpretation of policy requirement from regulatory authorities and application of same to the day-to-day running of the Team.
• Supervise the  verification process  and  data input  process while ensuring timely update of customer’s information/data as a part of the account process within Liability Operation Unit (LOU).
• Formulate strategies on best possible methods of effectively executing the Document   Verification functions.
• Formulate strategies on best possible methods of effectively executing the Data Quality Assurance functions.
• Prioritize and plan the workload/work pattern of the team in line with schedules, deadlines and specified standard of the bank to ensure every account treated is done within expected TAT.
• Setting and monitoring of performance targets for the team and ensuring set targets are met/surmounted.
• Provide regular updates to branches on new developments in account opening requirements to keep them abreast of trends.
• Liaising with Compliance in Developing Quarterly Account Opening Compliance Checklist.
• Liaise with Team Lead, Communication and Stakeholders Engagement to conduct communication campaigns with FSS/RPC branches to ensure that the effects of the policy are properly understood by all.
• Identification of improvement opportunities/strategy to be adopted in handling assignments for the Team and developing same.
• Provide regular updates to branches on new developments in data capture requirements to keep them abreast of trends.
• Liaises with Team Lead of Customer Onboarding & Regulatory Compliance  and Legal Department on issues relating to special clauses  in account opening documentation.
• Act as an Interface between Branches and Compliance/Legal Department on ambiguous compliance and operational clauses interpretation.
• Manages Customer FBN References and initiates Customer Other Banks References on the available workflow.
• Facilitating at periodic refresher courses for Branch Staff, RMs and entire FSS/RPC retail liabilities staff.
• Validate Ensure right/accurate account classification at the point of account opening.
• Liaising with the Team Lead, Retail Liabilities to ensure proper manning of the unit.
• Liaises with the relevant technical support team in FSS/LOU and by extension the Information Technology department on issues bordering on workflow efficiency
• Liaise with the Team Lead, Customer Onboarding & Compliance Regulatory and Team Lead, Help Desk and Performance Standards to conduct communication campaigns to FSS/LOU branches and SBU stakeholders, ensuring that the effects of the ever dynamic policy  changes are properly understood and applied to the relative businesses and services
• Liases with the Team Lead, Retail Liabilities and by extension the Product and Marketing departments on issue bordering on product review in line with the competition dictates in the industry
• Ensure proper training/sensitization of  Retail Liabilities Support Officers to enhance due diligence in their operations while balancing quality service with policies.
• Setting and monitoring of performance targets for the team and ensuring set targets are surmounted.
• Implementation/Enforcement of  correct account scheme codes classification at the point of account opening to foster accurate MIS reporting
• Collaboration with the Compliance Department on maintenance of Politically Exposed Persons (PEP) bio-data on the relative applicable anti money laundry applications
• Appraise team members, entrench culture of teaming, organizational loyalty and provide all round advisory services to the team members where necessary
• proactively draws insights from the data verification activities in order to make recommendations to improve the organization's data governance rules, compliance with local & international regulations on customer Onboarding
• Advisory and Engagement Collaboration with the the various SBUs in the onboarding marketing activities for new customers. 
• Regular escalation of compliance RED FLAG to all the relevant control functions departments within the bank 
• Enforcement of CBN’s additional Know Your Customer requirement in respect of Designated Non-Financial Businesses and Profession.

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JOB OBJECTIVE(S)

• To provide assistance to the Desk Head, Document verification & Compliance Standard Team towards ensuring that all LOU processes and products are delivered in full compliance with the relevant provisions of the AML/FCT acts while ensuring quality, efficient and error free service delivery and standardization in Account Opening.
• To Ensure that  Document Verification and Compliance  Standard checks are done within defined Turn-Around-Time that impacts the bank’s performance positively
• Enforcement of customer information confidentiality compliance culture among the team, in respect of the commitment and covenant pledge already made to the customer by the bank.
• To ensure that processing of accounts as regards Document Review and Analysis are done  in a way and manner to prevent identity theft and manipulation by fraudulent customer who want to use First Bank account as conduit for Money Laundering.
• To drive automation of Customer Onboarding process in conjunction with IT Team in order to  maximize customer experience

DUTIES & RESPONSIBILITIES 

• Define and provide overall day to day operational directions and guidance for effective delivery of all account Compliance checks in line with regulatory requirement as circulated Bank wide by compliance
• Liaises with the Desk Head, Document Verification & Compliance Standard for interpretation of policy requirement from regulatory authorities and application of same to the day-to-day running of the Team.
• Assist the   Desk Head, Document Verification & Compliance Standard in coordination of the Document Verification and Compliance Standard Team in aspect of review and analysis of documents for  accounts flown from about 600 branches  
• Assist  Desk Head, Document Verification & Compliance Standard  in area of Document Review and Analysis in ensuring adherence to defined standards, policies and procedures in the execution of task activities for over 50 account variants
• Make critical decisions on the correct scheme codes and advise the branches where applicable 
• Ensure that the Review  and Analysis of Agent Banking account documentation in line with CBN regulations on agency banking
• Ensure the Review and Analysis  process and to ensure timely  processing of customer’s information as a part of the account opening  process stipulated in compliance checklist
• Formulate strategies on best possible methods of effectively executing the Document Review and Analysis.
• Optimization of customer onboarding process via digital account opening platforms like Web and Apps and supporting automation processing in customer onboarding.
•  Strengthening the Customer relationship with the bank in the opening of additional account for the customer through  careful review and analysis  of previous  documents provided.
• Prioritize and plan the workload/work pattern of the  Document Verification and Compliance Standard team in line with schedules, deadlines and specified standard of the bank to ensure every account treated is done within expected TAT.
• Assist in setting and monitoring of performance targets for the team and ensuring set targets are met/surmounted.
• Reiterate  new development provided by Compliance Department on Customer Onboarding  to branches to keep them abreast of new trend in Account Opening processes.
• In conjunction with  Desk Head, Document Verification & Compliance Standard  , to have periodic engagement with the Bank’s Compliance Department so that the Account Opening Checklist can be reviewed in line with current realities.
• Identification of improvement opportunities/strategy to be adopted in handling assignments for the Team and developing same.
• Liaise with Desk Head, Document Verification & Compliance Standard  and Legal Department on issues relating to special clauses  in account opening documentation.
• Act as an Interface between Branches and Compliance/Legal Department on ambiguous compliance and operational clauses interpretation.
• Ensures Customer’s FBN References are treated  and initiates Customer Other Banks Refrences on the available workflow.
• Assist Desk Head, Document Verification & Compliance Standard  in facilitating at periodic refresher courses for Branch Staff, RMs and entire FSS/LOU staff in conjunction with FSS Training Team. 
• Liaising with the Desk Head, Document Verification & Compliance Standard  to ensure proper manning of the unit.
• Liaises with the relevant technical support team in the Information Technology department on issues bordering on workflow efficiency
• Liaise with the Desk Head, Document Verification & Compliance Standard and Team Lead, Help Desk and Performance Standards to conduct communication campaigns to FSS/LOU  branches and SBU stakeholders, ensuring that the effects of the ever dynamic policy  changes are properly understood and applied to the relative businesses and services
• Liaise with the Desk Head, Document Verification & Compliance Standard and by extension the Product and Marketing departments on issue bordering on product review in line with the competition dictates in the industry
• Ensure proper training/sensitization of team members to enhance due diligence in their operations while balancing quality service with policies.
• Assist   Desk Head, Document Verification & Compliance Standard   in setting and monitoring of performance targets for the team and ensuring set targets are surmounted.
• Collaboration with the Compliance Department on maintenance of Politically Exposed Persons (PEP) bio-data on the relative applicable anti money laundry applications
• Appraise team members, entrench culture of teaming, organizational loyalty and provide all round advisory services to the team members where necessary
• Advisory and Engagement Collaboration with the the various SBUs in the onboarding marketing activities for new customers. 
• Regular escalation of compliance RED FLAG to all the relevant control functions departments within the bank 
• Enforcement of CBN’s additional Know Your Customer requirement in respect of Designated Non-Financial Businesses and Profession.
• Implement the bank’s deferral policies and monitor accounts that have deferrals to mitigate against regulatory sanctions
• Verify previously deferred identification documents on the relevant portal to ensure their veracity
• Process existing customer account mandate file recreation to guard against regulatory sanctions from the CBN for incomplete customer mandate files
• Process and complete account opening requests for customers who make these requests via the digital account opening platform.
• Ensure all logs raised for enquires and issue resolution as regards Document Review and Analysis on Helpdesk Platform coming from branches are treated within the given TAT.

JOB REQUIREMENTS

Education  

Minimum Education:    

• First Degree in any discipline.

Experience 

• Minimum experience: 3 years of general banking experience.