Customer Onboarding And Data Compliance Services (Corporate Account) at First Bank

JOB DESCRIPTION

JOB OBJECTIVE(S)

• Assist the Desk Head in the implementation of the strategy given to the team in aspect of Document Verification  towards ensuring that First Bank account opening transactions are in full compliance with the relevant provisions of the AMLFCT acts as enacted and stipulated in the Nigeria constitution, whilst ensuring standardization and striking a balance between compliance and service delivery/business exigencies.
• Assist the Desk Head in the implementation of the strategy given  to the team in aspect of Data Quality Assurance towards ensuring full compliance to statutory requirements as it pertains to accurate data information management, striking a balance among business exigencies, delivery timeliness, error free processing and regulatory/management  requirements.
• To ensure that document verification and compliance checks are done within defined Turn-Around-Time that impacts the bank’s performance positively
• Enforcement of customer information confidentiality compliance culture among the team, in respect of the commitment and covenant pledge already made to the customer by the bank.
• To ensure that the incidences of identity theft/manipulation by fraudulent customers, usages of First Bank accounts as conduit for Money Laundering, etc is prevented.
• To drive automation of Customer Onboarding process in conjunction with  Team Lead, Customer Onboarding &Regulatory Compliance  and IT Team in order to  maximize customer experience

DUTIES & RESPONSIBILITIES 

• Assist the Desk Head in the overall day to day operational directions and guidance for effective delivery of all account compliance checks by the unit
• Liaises with the Desk Head on interpretation of policy requirement from regulatory authorities and application of same to the day-to-day running of the Team.
• Supervise the  verification process  and  data input  process while ensuring timely update of customer’s information/data as a part of the account process within Liability Operation Unit (LOU).
• Formulate strategies on best possible methods of effectively executing the Document   Verification functions.
• Formulate strategies on best possible methods of effectively executing the Data Quality Assurance functions.
• Prioritize and plan the workload/work pattern of the team in line with schedules, deadlines and specified standard of the bank to ensure every account treated is done within expected TAT.
• Setting and monitoring of performance targets for the team and ensuring set targets are met/surmounted.
• Provide regular updates to branches on new developments in account opening requirements to keep them abreast of trends.
• Liaising with Compliance in Developing Quarterly Account Opening Compliance Checklist.
• Liaise with Team Lead, Communication and Stakeholders Engagement to conduct communication campaigns with FSS/RPC branches to ensure that the effects of the policy are properly understood by all.
• Identification of improvement opportunities/strategy to be adopted in handling assignments for the Team and developing same.
• Provide regular updates to branches on new developments in data capture requirements to keep them abreast of trends.
• Liaises with Team Lead of Customer Onboarding & Regulatory Compliance  and Legal Department on issues relating to special clauses  in account opening documentation.
• Act as an Interface between Branches and Compliance/Legal Department on ambiguous compliance and operational clauses interpretation.
• Manages Customer FBN References and initiates Customer Other Banks References on the available workflow.
• Facilitating at periodic refresher courses for Branch Staff, RMs and entire FSS/RPC retail liabilities staff.
• Validate Ensure right/accurate account classification at the point of account opening.
• Liaising with the Team Lead, Retail Liabilities to ensure proper manning of the unit.
• Liaises with the relevant technical support team in FSS/LOU and by extension the Information Technology department on issues bordering on workflow efficiency
• Liaise with the Team Lead, Customer Onboarding & Compliance Regulatory and Team Lead, Help Desk and Performance Standards to conduct communication campaigns to FSS/LOU branches and SBU stakeholders, ensuring that the effects of the ever dynamic policy  changes are properly understood and applied to the relative businesses and services
• Liases with the Team Lead, Retail Liabilities and by extension the Product and Marketing departments on issue bordering on product review in line with the competition dictates in the industry
• Ensure proper training/sensitization of  Retail Liabilities Support Officers to enhance due diligence in their operations while balancing quality service with policies.
• Setting and monitoring of performance targets for the team and ensuring set targets are surmounted.
• Implementation/Enforcement of  correct account scheme codes classification at the point of account opening to foster accurate MIS reporting
• Collaboration with the Compliance Department on maintenance of Politically Exposed Persons (PEP) bio-data on the relative applicable anti money laundry applications
• Appraise team members, entrench culture of teaming, organizational loyalty and provide all round advisory services to the team members where necessary
• proactively draws insights from the data verification activities in order to make recommendations to improve the organization's data governance rules, compliance with local & international regulations on customer Onboarding
• Advisory and Engagement Collaboration with the the various SBUs in the onboarding marketing activities for new customers. 
• Regular escalation of compliance RED FLAG to all the relevant control functions departments within the bank 
• Enforcement of CBN’s additional Know Your Customer requirement in respect of Designated Non-Financial Businesses and Profession.