Customer Service (Order to Cash) Specialist at Mondelez International

You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.

How you will contribute

You will:

• Manage the order fulfilment process, respecting the customer segment and channel mix
• Balance supply constraints and delivery of service levels through cross-functional alignment
• Use appropriate tools and processes such as availability checks and stock allocation rules
• Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Good numerical, analytical and logical reasoning skills
• Microsoft office applications
• High-level of SAP competence
• An FMCG/CPG company
• A customer-facing role within customer service, logistics or sales
• Experience in an order-to-cash environment
• Experience in customer service, logistics and sales
• Good knowledge of the total supply chain/order-to-cash process
• Strong analytical and problem-solving skills

More about this role

You will be responsible for the full order to cash process for a designated customer group and region. You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types. 

What extra ingredients you will bring:

A desire to drive your future and accelerate your career and the following experience and knowledge: 

• Good numerical, analytical and logical reasoning skills 
• Microsoft office applications 
• High-level of SAP competence 
• Similar experience in FMCG/CPG company 
• A customer-facing role in customer service, logistics or sales 
• An order-to-cash environment 
• Good knowledge of the total supply chain/order-to-cash process 
• Strong analytical and problem-solving skills 

Education / Certifications/Experiences Required:

• 4-6 Years progressive experience in a similar role
• Minimum Bachelors degree (BSc) or HND
• Demonstrated Experience with SAP

Job specific responsibilities:

• Serve as a dedicated contact (business partner) for a defined set of customers for order management 
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes) 
• Have regular direct contact with customers (supply chain or buying department) regarding logistics 
• Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs 
• Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country 
• Organize transport via third-party logistic operators and ensure on time delivery