Job Opportunities at Domeo Resources International

Main Function    

The job holder will provide high-level administrative and strategic support, ensuring seamless and peak operations, contributing to the company’s growth and efficiency. This role requires a proactive, resourceful individual who thrives in a dynamic fast paced environment and understands complex business functions, ready to drive impact from day one.     

Role Responsibilities     

Operational Oversight and Project Management

• Act as a liaison between the Executive Director and various Business Units and Subsidiaries to ensure effective communication and collaboration on key operational initiatives.
• Support the Executive Director in monitoring the progress of strategic projects and initiatives, coordinating with heads of Business Units and Subsidiaries to ensure milestones are met.
• Conduct in-depth research and analysis on operational processes and suggest improvements that align with the group’s growth objectives.

Financial Analysis and Reporting

• Prepare financial summaries, performance reports, and KPI analyses, identifying areas for cost optimization and growth opportunities.
• Support the Director in reviewing and analyzing financial reports, budgets, and forecasts to inform decision-making and strategic planning.
• Assist in budget planning and tracking, ensuring the alignment of expenses with the Group’s strategic goals.

Administrative and Strategic Support

• Provide high-level administrative support to the Executive Director, including managing schedules, preparing documents, handling correspondence, and organizing travel and events.
• Act as the first point of contact for the Director, screening calls, emails, and requests to ensure efficiency and prioritization.
• Coordinate and prepare reports, presentations, and summaries for the Executive Director’s meetings, maintaining a clear overview of current projects, company performance, and industry trends.

Business Development and Market Insights

• Conduct market research and competitor analysis to provide insights on industry trends, risks, and potential growth areas.
• Prepare briefings on new business opportunities, including expansions, investments, and partnerships relevant to the Group’s interests.
• Assist in identifying and evaluating business development opportunities, including conducting feasibility studies and preparing recommendations.

Relationship Management

• Maintain strong relationships with internal and external stakeholders, acting as a representative of the Executive Director in meetings and engagements when needed.
• Liaise with clients, investors, regulatory authorities, and partners, ensuring prompt responses and maintaining the Director’s professional network.
• Support the Executive Director in investor relations activities, coordinating communications and preparing reports for stakeholders.

Confidentiality and Risk Management

• Handle all sensitive information with the highest level of discretion, ensuring compliance with company policies and regulatory requirements.
• Identify potential risks in operations, finance, or business strategies, and work proactively with relevant Business Units and Subsidiaries to address these areas.

Experience/Qualification    

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field (MBA or Master’s degree is an added advantage).
• Minimum of 7 years of experience as an Executive Assistant, preferably in a high-level role within a dynamic, fast-paced environment.
• Strong financial, operational, and strategic planning background with a proven track record in similar industries or corporate roles.

Competencies/Skills    

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and project management tools.
• Familiarity with financial analysis software, CRM systems, and business intelligence tools.
• Financial Acumen: Deep understanding of financial reports, budgeting, and data analysis to support the Executive Director in strategic decisions.
• Operational Insight: Knowledge of corporate operations, with experience overseeing project timelines and implementing effective process improvements.
• Business Development: Proficient in conducting market research, identifying growth opportunities, and developing business proposals.
• Analytical Skills: Strong ability to analyze complex data, with proficiency in Microsoft Excel, financial modeling, and report creation.
• Project Management: Skilled in project management, with experience in coordinating cross-functional teams to ensure project alignment and efficiency.
• Communication: Excellent verbal and written communication skills, with the ability to represent the Executive Director professionally to internal and external stakeholders.

Behavioural Qualities/Other Competences    

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Problem-solving and decision-making aptitude
• Strong work ethic and reliability

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Reports to: General Manager / Operations Manager

Direct Reports: Housekeeping Supervisors, Room Attendants, Laundry Staff

Main Function

The Housekeeping Manager will oversee the cleanliness, presentation, and overall upkeep of guest rooms, public areas, and back-of-house spaces within the hotel. This role ensures that housekeeping operations meet the highest standards of hygiene, comfort, and guest satisfaction. The ideal candidate will be detail-oriented, proactive, and skilled in managing teams, resources, and quality standards to create a memorable guest experience.

Role Responsibilities

Housekeeping Operations and Team Management

• Supervise daily housekeeping operations, including guest rooms, public areas, and laundry.
• Assign tasks, schedule shifts, and monitor staff performance.
• Train, mentor, and motivate housekeeping staff to maintain consistent service standards.
• Conduct regular inspections of rooms and facilities to ensure quality control.

Guest Experience and Service Excellence

• Ensure guest requests, complaints, and special requirements are handled promptly and professionally.
• Maintain excellent communication with Front Office, Maintenance, and other departments to ensure smooth operations.
• Create a welcoming atmosphere through attention to detail and exceptional cleanliness standards.

Inventory and Resource Management

• Manage stock levels of cleaning supplies, linen, guest amenities, and equipment.
• Implement cost-control measures while maintaining quality standards.
• Coordinate with suppliers and ensure timely procurement of housekeeping materials.

Health, Safety, and Compliance

• Enforce hygiene and sanitation protocols in line with hotel standards and local regulations.
• Conduct regular safety audits and ensure staff follow safe work practices.
• Oversee laundry operations and ensure compliance with hygiene standards.

Training and Staff Development

• Develop and deliver ongoing training programs on cleaning techniques, service etiquette, and safety.
• Foster a culture of teamwork, accountability, and continuous improvement.

Reporting and Administration

• Maintain accurate records of room status, maintenance requests, and housekeeping logs.
• Prepare periodic reports on housekeeping performance, staff productivity, guest feedback, and inventory usage.
• Support management in budgeting, planning, and implementing efficiency improvements.

Qualifications and Requirements

Education and Certifications

• Bachelor’s degree or diploma in Hospitality Management, Hotel Administration, or related field.
• Professional certifications in housekeeping or hospitality operations are an advantage.

Experience

• Minimum of 3–5 years’ experience in housekeeping management within a hotel, resort, or similar service environment.
• Proven track record of managing large housekeeping teams and maintaining high standards in a fast-paced setting.

Skills

Operational and Technical

• Strong knowledge of cleaning standards, procedures, and housekeeping equipment.
• Ability to plan, prioritize, and oversee daily operations effectively.

Customer Service and Communication

• Excellent communication and interpersonal skills to interact with staff and guests.
• Strong conflict-resolution and problem-solving skills.

Organizational and Leadership

• Ability to supervise, motivate, and develop diverse teams.
• Strong organizational skills to handle multiple tasks and deadlines.

Health, Safety, and Compliance

• Knowledge of hygiene standards, sanitation protocols, and safety regulations.
• Ability to enforce compliance with hotel and industry standards.

Teamwork and Adaptability

• Ability to collaborate across departments to ensure seamless service delivery.
• Flexibility to work shifts, weekends, and respond to urgent operational needs.

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Main Function    

The Guest Reservations Manager is responsible for booking and coordinating all guest reservations for the luxury apartment, ensuring a smooth and welcoming experience from initial inquiry through to check-out. This role ensures that apartment occupancy is maximised, guest expectations are met or exceeded, and operations run efficiently.    

Role Responsibilities     

Reservation Coordination:

• Manage and coordinate all guest reservations, ensuring accurate and timely bookings across multiple channels (online platforms, direct bookings, corporate clients, etc.).

Calendar & Occupancy Management:

• Maintain an up-to-date reservations calendar, optimize apartment occupancy, and coordinate housekeeping and maintenance schedules accordingly.

Guest Communication:

• Respond to inquiries, confirm bookings, send check-in/check-out details, and follow up with guests pre- and post-stay. Handle requests for modifications, cancellations, and special arrangements.

Booking Optimization:

• Maximize booking efficiency by minimizing vacancy gaps, avoiding double-bookings, and adjusting availability based on demand and seasonality.
• Collaboration with Operations Team:
• Work closely with housekeeping, maintenance, and front desk staff to ensure rooms are ready and guest needs are met on time.

Record Maintenance:

• Keep accurate and confidential records of guest bookings, preferences, payment confirmations, and stay histories.

Issue Resolution:

• Handle reservation conflicts, overbookings, or last-minute changes with professionalism, offering solutions that protect guest satisfaction and operational integrity.

Experience/Qualification    

• Bachelor’s degree in Social Sciences, Hospitality, Business Administration, or a related field.
• Additional training in reservations, property management, or hospitality administration is an advantage.
• Minimum 4 years of experience in a guest-facing, reservations, or administrative role, preferably within a hotel, luxury apartment, or short-let property.
• Experience with property management systems (PMS), booking engines, and CRM tools is highly desirable.

Competencies/Skills    

• Organizational Skills: Excellent at managing bookings, calendars, and operational coordination.
• Communication Skills: Clear and professional communicator, both written and verbal, with strong interpersonal skills.
• Customer Service: Courteous, approachable, and solutions-oriented when interacting with high-value guests.
• Time Management: Able to prioritize competing demands while maintaining attention to detail in a fast-paced environment.

Behavioural Qualities/Other Competences    

• High level of emotional intelligence in difficult circumstances with dedication to sustain performance, particularly when under pressure
• Attention to detail: Meticulous in coordinating bookings, avoiding overlaps or delays.
• Problem-solving and decision-making aptitude: Quick thinker who can resolve scheduling conflicts or client cancellations without disruption to the spa’s operations.
• Strong work ethic and reliability

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Direct Restaurant Supervisors, Chefs, Bartenders, Waitstaff, and Stewards    

Main Function    

The Food and Beverage (F&B) Manager is responsible for overseeing all operations within the food and beverage department to ensure exceptional guest experiences, seamless service delivery, cost efficiency, and profitability. This role involves coordinating restaurants, bars, room service, banquets, and events. The ideal candidate must have a strong background in hospitality management, a deep understanding of F&B operations, and excellent leadership and interpersonal skills.    

Role Responsibilities    

Department Oversight and Service Excellence

• Supervise the day-to-day operations of all F&B outlets, including restaurants, bars, banquets, and room service.
• Ensure high standards of food quality, presentation, and service in line with the brand and guest expectations.

Menu and Product Management

• Collaborate with the Executive Chef to design, update, and cost menus for profitability and customer appeal.
• Monitor food and beverage trends to introduce innovative service offerings.

Financial Management and Cost Control

• Manage departmental budgets, control food and beverage costs, and ensure effective stock management.
• Analyze sales reports, forecast revenues, and implement strategies to increase profit margins.

Staff Management and Training

• Lead, train, and motivate F&B team members to deliver top-tier service and comply with operational standards.
• Conduct performance evaluations and enforce disciplinary measures when necessary.

Customer Engagement and Satisfaction

• Interact with guests to gather feedback, resolve complaints, and ensure repeat patronage.
• Create a welcoming, elegant, and customer-focused F&B environment.

Compliance and Safety

• Enforce food safety, hygiene, and health regulations according to industry and local standards.
• Maintain audit readiness and compliance documentation.

Event Coordination and Special Services

• Oversee food and beverage arrangements for special events, meetings, and conferences.
• Work closely with the Sales & Events team to deliver high-quality banquet and catering services.

Qualifications and Requirements    

Education and Certifications

• HND or B.Sc in Hospitality Management, Hotel & Catering, Business Administration, or related field.
• Food Safety and HACCP certification is an added advantage.

Experience

• Minimum of 5 years of progressive experience in food and beverage management, preferably in a   5-star hotel.
• Strong experience in handling multiple outlets and banquet operations.