Reports to: General Manager / Operations Manager
Direct Reports: Housekeeping Supervisors, Room Attendants, Laundry Staff
Main Function
The Housekeeping Manager will oversee the cleanliness, presentation, and overall upkeep of guest rooms, public areas, and back-of-house spaces within the hotel. This role ensures that housekeeping operations meet the highest standards of hygiene, comfort, and guest satisfaction. The ideal candidate will be detail-oriented, proactive, and skilled in managing teams, resources, and quality standards to create a memorable guest experience.
Role Responsibilities
Housekeeping Operations and Team Management
- Supervise daily housekeeping operations, including guest rooms, public areas, and laundry.
- Assign tasks, schedule shifts, and monitor staff performance.
- Train, mentor, and motivate housekeeping staff to maintain consistent service standards.
- Conduct regular inspections of rooms and facilities to ensure quality control.
Guest Experience and Service Excellence
- Ensure guest requests, complaints, and special requirements are handled promptly and professionally.
- Maintain excellent communication with Front Office, Maintenance, and other departments to ensure smooth operations.
- Create a welcoming atmosphere through attention to detail and exceptional cleanliness standards.
Inventory and Resource Management
- Manage stock levels of cleaning supplies, linen, guest amenities, and equipment.
- Implement cost-control measures while maintaining quality standards.
- Coordinate with suppliers and ensure timely procurement of housekeeping materials.
Health, Safety, and Compliance
- Enforce hygiene and sanitation protocols in line with hotel standards and local regulations.
- Conduct regular safety audits and ensure staff follow safe work practices.
- Oversee laundry operations and ensure compliance with hygiene standards.
Training and Staff Development
- Develop and deliver ongoing training programs on cleaning techniques, service etiquette, and safety.
- Foster a culture of teamwork, accountability, and continuous improvement.
Reporting and Administration
- Maintain accurate records of room status, maintenance requests, and housekeeping logs.
- Prepare periodic reports on housekeeping performance, staff productivity, guest feedback, and inventory usage.
- Support management in budgeting, planning, and implementing efficiency improvements.
Qualifications and Requirements
Education and Certifications
- Bachelor’s degree or diploma in Hospitality Management, Hotel Administration, or related field.
- Professional certifications in housekeeping or hospitality operations are an advantage.
Experience
- Minimum of 3–5 years’ experience in housekeeping management within a hotel, resort, or similar service environment.
- Proven track record of managing large housekeeping teams and maintaining high standards in a fast-paced setting.
Skills
Operational and Technical
- Strong knowledge of cleaning standards, procedures, and housekeeping equipment.
- Ability to plan, prioritize, and oversee daily operations effectively.
Customer Service and Communication
- Excellent communication and interpersonal skills to interact with staff and guests.
- Strong conflict-resolution and problem-solving skills.
Organizational and Leadership
- Ability to supervise, motivate, and develop diverse teams.
- Strong organizational skills to handle multiple tasks and deadlines.
Health, Safety, and Compliance
- Knowledge of hygiene standards, sanitation protocols, and safety regulations.
- Ability to enforce compliance with hotel and industry standards.
Teamwork and Adaptability
- Ability to collaborate across departments to ensure seamless service delivery.
- Flexibility to work shifts, weekends, and respond to urgent operational needs.
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