Job Openings at Tek Experts

Job ID: 8683
Location: Victoria Island, Lagos (Fully Onsite)
Category: Technical Support

Job Description

• We’re in search of a highly knowledgeable Subject Matter Expert to join us in a senior technical role. 
• You will be responsible for the technical advancement of the staff and identifying opportunities for product improvement. 
• In this role, you will serve as advisor to your team for technical questions and problems, guiding and partnering with your team members to solve complex issues. 
• You should expect to be highly involved in coaching, mentoring, and training your team to increase their technical knowledge, and to take the lead on cases with high business impact.
• We are looking for team mates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. 
• In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Responsibilities

• The Azure Platform Technical Support (APTS) team provides world-class technical support to Microsoft commercial and enterprise clients, focusing on the Azure cloud infrastructure. 
• This is an experienced technical team who supports multiple products within the Microsoft portfolio, including networking, virtualization, app development, authentication, backup, and recovery. 
• You’ll work as part of a highly collaborative team to solve intermediate and complex technical problems for medium and large companies.

This role will:

• Serve as the primary point of escalation in cases with severe business impact (i.e., revenue or financial) for large or demanding customer accounts.
• Solve technical problems for multiple topics and processes, developing new methodologies for resolution as needed.
• Deliver an excellent customer experience through timely and accurate case resolutions.
• Identify challenges and knowledge gaps on the team, collaborating with stakeholders and colleagues to address issues.
• Work with client representatives to understand, document, and implement tools and processes for the team.
• Collaborate on cross-team and cross-product technical escalations to resolve customer issues quickly.
• Develop and deliver training material to ensure continuous improvement of the team’s technical knowledge and customer satisfaction among internal and external stakeholders.
• Participate in the hiring process by verifying candidate technical knowledge and experience.

Qualifications
APTS is a good fit for you if:

• You’re technically proficient and have higher education classwork in IT or technical work, or experience with enterprise support.
• You love technology, understand it, and are adept at using it.
• You’re proficient in both written and spoken English.
• You enjoy solving complex technical issues.
• You’re customer-obsessed, take the initiative, and exceed expectations.

In this role:

• At least 4 years of experience in technical support, software support, IT operations, and/or infrastructure services are required.
• Proficiency in both written and spoken English is required.
• Higher-level education in a technology discipline, or equivalent experience in technical solutions implementation or a technology consulting role is required.
• Proficiency with Microsoft products, technologies, operating systems, and the Microsoft Office suite is required.
• Advanced proficiency with customer hardware, software, operating systems, programming languages, and cloud-based technologies.
• Customer obsession, initiative, and the drive to exceed expectations are required.
• Creativity, adaptability, and strong problem-solving skills are required.

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Req ID:  8286
Location: Victoria Island, Lagos
Catehories: Education
Work Location Type: WFH optional

Description

• A career in tech. Work with the biggest and best names in technology. We are looking for teammates who want to be part of the tech movement.
• People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast.
• If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Overview

• We’re looking for a Media Content Developer with a proven track record in the digital learning development or technical writing fields.
• You will be responsible for creating engaging media learning objects and providing expertise in the use of authoring tools and converting the instructional design into tangible learning solutions such as audio files, video-based learning, and e-learning.
• The role requires learner-centered design using modern learning technologies. It will be based in Nigeria, and you will operate within the Learning Content Services unit under the Global Learning Content Services Manager.
• We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

Responsibilities
This role will:

• Work with the Instructional Designer to confirm course specifications and resolve gaps.
• Be the champion for accessibility and course consistency within the organization.
• Utilize authoring tools like Camtasia, iSpring, and Articulate to build e-learning courses and demonstrations.
• Work in a fast-paced, constantly changing environment.
• Produce e-learning courses according to deadlines and address changes and feedback to course deliverables in a timely manner.
• Work collaboratively with graphic design and video producers to create an impactful learning experience.
• Develop learning deliverables in various engaging formats (e.g., courses, games, videos, quizzes, etc.).

Qualifications
In this role:

• A Bachelor’s Degree or a minimum of 2 years of digital learning development experience or technical writing is required.
• Professional fluency in English is required, both written and oral.
• Experience with learning ecosystem technologies such as e-learning authoring tools (Adobe Captivate, Articulate Storyline, Elucidat, etc.), screencasts (Screenflow or Camtasia), video editing, AR/VR software, and working on large-scale learning programs in a global team.
• Knowledge of different e-learning formats and ability to recommend the best approach based on each situation (.MP4, SCORM, or xAPI) as well as LMS management experience working with open source (e.g., Moodle).
• The ability to develop learning courses that are creative, engaging, and effective.
• Experience with UX, visual/graphic design, video production, web content development (HTML, CSS, JavaScript, Python), gamification, adult learning, and modern instructional design is an advantage.

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Req ID: 8801
Location: Victoria Island, Lagos
Work Location Type: Fully Onsite

Overview

• We are seeking a diligent Site Business Controller to establish and achieve financial performance agendas across designated company sites. You will be working directly to support and inform a range of stakeholders.
• The role will also require you to demonstrate a capacity for leadership in the areas of finance, accounting, tax, and auditing - providing you the opportunity to impact business development in a leading enterprise technical support company.

Driving Exceptional Outcomes with Purpose-built Solutions:

• Tek Experts is a tech service and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed.
• Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you're the fit we're looking for. Join our global team of experts and grow your IT career with us.​

Responsibilities

• Ensure site business and budget spending controls across all internal business functions are observed and work to improve their efficiency and impact
• Conduct regular validation procedures for staff and vendor expenses to ensure that all spending observes the established control framework and is reported to stakeholders accurately and in totality
• Prepare regular and ad-hoc reports and analyses for management
• Manage and perform design and application effectiveness tests of the controls and ensure that results are accurately documented and communicated
• Report on the outcome of the control testing and liaise with process owners, procurement, and global finance on control effectiveness and opportunities for improvement
• Define the controls priorities and objectives with input from operational process owners and management
• Increase & improve the risk and control awareness within the organization

Qualifications

• Bachelor’s Degree in Accounting, Finance, Economics, or related field
• At least 2 years experience in an internal auditing and/or controlling position
• Proven experience in identifying/auditing operational risks and controls within a wide range of business processes
• Deep understanding of internal control frameworks and of fraud prevention strategies
• Strong grasp of governance, risk management, and business controls at an operational and organizational level
• Ability to work effectively as part of a team and independently
• Curious mindset with a commitment to continuous improvement and a passion for learning
• Outstanding time management skills and ability to meet deadlines
• Excellent attention to detail and a capacity for impeccable documentation including process walkthroughs, narratives/flow charts, transactional testing, and report writing
• Advanced Word, Excel, PowerPoint, Visio, skills, and ability to acquire and maintain skills as technology changes
• Professional fluency in English is essential, both written and verbal

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Job Description

• We are looking for a Front End Developer who will be a key player in our Product Development Outsourcing business. Our developers love to learn and have a passion for technology. They’re known for their expertise in solving the most complex tech challenges while having fun and being part of a dynamic and collaborative team.
• In this role, you’ll join a team creating the financial services and banking industry of tomorrow, helping one of Nigeria’s tier one financial institutions. Based at our clients’ location on Victoria Island, you’ll develop and support software applications to enable the organization’s consumers and merchants.
• We’re seeking a diligent programmer to develop innovative applications and software. The role will involve working closely with software engineers and web developers to establish and maintain a user-friendly digital presence for the company and to ensure UX standards are upheld in the short and long term.
• This will be a challenging but rewarding role that requires effective communication and collaboration as well as a keen attention to detail and the ability to learn and adapt to emerging technologies.

Responsibilities

• Developing IT software solutions including APIs and microservices
• Participate in and support the Agile framework roles of planning, programming, testing, and analysis
• Provide ongoing level 2 support for IT software solutions
• Participate in technical workshops and learning sessions with IT support stakeholders to ensure the continued stability and availability of developed software solutions
• Fulfill additional tasks as required by direct management

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or another related field
• 4-6 years of direct programming experience in front-end development using the React Native Framework
• Deep understanding of the software development lifecycle
• Strong analytical and problem-solving skills
• Excellent organizational skills as well as an ability to manage, prioritize, and execute multiple projects simultaneously and to a deadline
• Fundamental knowledge of front-end interfaces
• In-depth knowledge of JavaScript, HTML, and CSS
• Fundamental knowledge base of UX/UI and experience with user interface design
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
• Experience in the finance or fintech sector is a plus
• Excellent communication skills, and impeccable attention to detail
• Professional fluency in English is vital, both written and spoken.