Job Openings at Payzeep

Job Objective:

• Create  awareness/adoption of products, Penetration and Support of Agents and Merchants

Job Function:

• Conducting research on target markets, competitors, and industry trends to provide insights and recommendations for marketing strategies and campaigns.
• Provide Support to Agents and Merchant to resolve all challenges.
• Developing go-to-market strategy and execution for customers in a specified region.
• Drive adoption, migration and support for Retail and corporate Solutions – POS terminals, Payroll/Payment and Collections.
• Assisting in the planning, execution, and analysis of marketing campaigns across multiple channels.
• Monitoring and maintaining the company's public image and reputation.
• Continually re-assess the ease of use and effectiveness of the company service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience
• Recommend various means to improve product awareness, capacity building and development.
• Give report on customer attitudes to the current product range and new product introductions.
• Adhering to and ensure compliance of all business transactions to the set standards of the Institution and Regulatory Authorities

Other adhoc activities as may be assigned from time to time by the Regional Lead or Head of Sales.

Key Performance indicators

• Agency Transaction Volume, Value and recruitment
• Merchant Transaction Volume, Value and recruitment
• PSSP Product Penetration
• Revenue

Qualifications

• Prior experience in the delivery of related Sales products
• A minimum of 1-2 years of experience in consumer-facing technology
• Ability to break down complex processes into simple concepts
• Strategic thinker who is self-directed and driven
• Very good knowledge of Microsoft Office Suite, especially Excel
• Must be able to handle multiple tasks simultaneously and make sound independent decisions.
• Excellent written and oral communication skills are essential
• Leadership skills
• Negotiation skills.
• Conceptual skills.
• Analytical skills and strong initiative
• Aggressive and result oriented.
• Awareness of global business trends and dynamics

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Job Summary:

• We are seeking a dedicated Settlement and Dispute Analyst to join our Payments Operations team at PayZeep.
• This role is pivotal in ensuring the efficient settlement of financial transactions and the prompt resolution of payment disputes.
• The ideal candidate should possess excellent problem-solving skills, a customer-centric approach, and the ability to manage settlement activities and address disputes effectively.

Job Responsibilities:

Settlement Operations:

• Execute and oversee the settlement of financial transactions, ensuring timely fund transfers and addressing settlement discrepancies.
• Collaborate with internal and external stakeholders to maintain seamless payment processing.
• Ensure that settlement reports are received from switches and third-party service providers – data accuracy and timeliness is key.
• Ensure that SLAs/OLAs with Banks and third-party vendors (where applicable) are adhered to.
• Ensure strict adherence to industry regulations and PayZeep's settlement policies.

Dispute Resolution:

• Receive, investigate, and resolve payment disputes and discrepancies from merchants, agents, and customers - promptly and accurately.
• Collaborate with relevant teams to reach satisfactory resolutions.
• Maintain meticulous records of settlement activities and dispute resolutions.

Chargebacks and Reversed Transactions:

• Handle chargeback cases according to established procedures.
• Collaborate with cross-functional teams for documentation and resolution.
• Maintain accurate records of chargeback resolutions

Database Management & Reporting:

• Document dispute cases, investigation, and resolution steps.
• Maintain organized records of settlement reports received from switches and third-party service providers.

Training and Technical Guidance:

•  Build strong product expertise
•  Ensure that standard operating procedures (SOPs) are up to date and accessible.
• Professional Competencies:
•  Minimum of 2 years of professional experience in settlement operations within the Fintech industry.
•  Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
•  Proficient understanding of transaction routing and processing.
•  Proficiency in using financial software and tools.
•  Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
•  Exceptional communication skills, both written and verbal

Qualifications

•  Minimum of 2 years of professional experience in settlement operations within the Fintech industry.
•  Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
•  Proficient understanding of transaction routing and processing.
•  Proficiency in using financial software and tools.
•  Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
•  Exceptional communication skills, both written and verbal
•  Hold a BSc/HND from a reputable tertiary institution
•  Certifications that relate to Electronic Fund Transfer has an added advantage.

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Job Summary:f

• We are seeking a dedicated POS/PSSP Technical Support Officer to join PayZeep’s Client Delivery team.
• This role is pivotal in providing top-notch support to our Point-of-Sale (POS) and Payment Solution Service Provider (PSSP) clients.
• The ideal candidate should possess excellent problem-solving skills, a customer-centric approach,
• and the ability to troubleshoot technical issues related to POS and payment systems.
• Key responsibilities of the Technical Support Officer will include building and maintaining relationships with new and existing Agents & Merchants, Partners, and Banks; collaborate with the Sales and Product teams to meet client expectations, and provide valuable feedback to enhance the experience of our clients.

Responsibilities:

Client Support:

• Offer prompt and effective support to POS and PSSP clients through various communication
• channels, including emails, phone calls, chat, CRM or in-person.
• Responsible for interfacing with Bank Support teams as it relates to PTAD/PTSP services.
• Ensure that SLAs/OLAs with Banks and third-party vendors (where applicable) are adhered to
• Responsible for merchant categorisation and organizing field visitation.
• Responsible for POS terminal stop-gap management
• Co-manage the administration and training of Field support officers

Issue Resolution:

• Troubleshoot, diagnose and resolve technical issues related to POS hardware, payment
• gateway challenges, application issues, and payment processing.
• Escalate complex issues to specialized support teams when necessary.
• Maintain detailed records of client support cases, solutions, and resolutions.

Database Management & Reporting:

• Maintain a comprehensive database of all agents, merchants and Partners onboard PayZeep.
• Collate daily, weekly and monthly transaction report to monitor Agent and Merchant
• performance against established targets and goals

Training and Technical Guidance:

• Build strong product expertise
• Provide training and guidance to aggregators, agents/merchants, partners, and banks, on the
• setup, configuration, and operation of POS and payment gateway.
• Ensure effective utilization of product manuals & training manuals
• Ensure that standard operating procedures (SOPs) are up to date and accessible.
• Techncial Documentation:
• Feedback Collection
• Quality Assurance

Qualifications

• Minimum professional experience of 2 years in POS or PSSP support within the Fintech industry.
• Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
• Familiarity with payment processing systems and protocols.
• Understands POS hardware, software, and peripherals.
• Strong troubleshooting skills and the ability to diagnose and resolve technical issues efficiently.
• Detail-oriented with strong documentation and organizational skills.
• Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
• Exceptional communication skills, both written and verbal

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Job Summary:  

• We are seeking a dedicated POS/PSSP Customer Support Analyst to join PayZeep’s Client Delivery team.
• This role is pivotal in providing top-notch support to our Point-of-Sale (POS) and Payment Solution Service Provider (PSSP) clients.   
• The ideal candidate should possess excellent problem-solving skills, a customer-centric approach, and the ability to troubleshoot technical issues related to POS and payment systems.   
• Key responsibilities of the Customer Support Analyst will include building and maintaining relationships with new and existing Agents & Merchants, Partners, and Banks; collaborate with the  
• Sales and Product teams to meet client expectations, and provide valuable feedback to enhance the experience of our clients.   

Responsibilities:  

Client Support:  

• Offer prompt and effective support to POS and PSSP clients through various communication   channels, including emails, phone calls, chat, CRM or in-person.  
• Responsible for interfacing with Bank Support teams as it relates to PTAD/PTSP services.  
• Ensure that SLAs/OLAs with Banks and third-party vendors (where applicable) are adhered to  
• Responsible for merchant categorisation and organizing field visitation.  
• Responsible for POS terminal stop-gap management  
• Co-manage the administration and training of Field support officers  

Issue Resolution:  

• Troubleshoot, diagnose and resolve technical issues related to POS hardware, payment  gateway challenges, application issues, and payment processing.  
• Escalate complex issues to specialized support teams when necessary.  
• Maintain detailed records of client support cases, solutions, and resolutions.  

Database Management & Reporting:  

• Maintain a comprehensive database of all agents, merchants and Partners onboard PayZeep.  
• Collate daily, weekly and monthly transaction report to monitor Agent and Merchant performance against established targets and goals  

Training and Technical Guidance:  

• Build strong product expertise   
• Provide training and guidance to aggregators, agents/merchants, partners, and banks, on the setup, configuration, and operation of POS and payment gateway.  
• Ensure effective utilization of product manuals & training manuals  
• Ensure that standard operating procedures (SOPs) are up to date and accessible.                                                                                                                        

Technical Documentation:  

• Collaborate with Products to develop and maintain technical documentation, including user guides and FAQs.  
• Ensure that support materials are kept current and easily accessible to clients.           

Feedback Collection:  

• Collate client feedback and insights to identify areas for improvement.  
• Collaborate with Sales and Product teams to relay client feedback and recommend product enhancements.              

Quality Assurance:  

• Participate in quality assurance efforts to test new POS and payment software releases.  
• Document and report any identified bugs or issues during testing.   

Professional Competencies:  

• Minimum professional experience of 2 years in POS or PSSP support within the Fintech industry.  
• Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and  Agency Banking) and Payment Gateways.  
• Proficient understanding of transaction routing and processing.  
• Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.  
• Exceptional communication skills, both written and verbal.  

Personal Competencies:  

• Good interpersonal and collaborative skills  
• Excellent time management skills  
• Team player, target driven and highly motivated.  
• Empathy and patience when dealing with clients.  

Qualifications

• Hold a BSc/HND from a reputable tertiary institution  
• Certifications that relate to Electronic Fund Transfer has an added advantage.  

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Job Summary:

• We are seeking a Reconciliation Analyst to join our Payments Operations team at PayZeep.
• This role is essential for maintaining the accuracy and integrity of our financial records by reconciling transactions and accounts.
• The ideal candidate should possess strong analytical skills and a keen eye for detail.

Key Responsibilities:
Transaction Reconciliation:

• Conduct daily, weekly, and monthly reconciliations of financial transactions.
• Ensure that all transactions processed by third party services are accurately captured on the Terminal management system.
• Investigate and resolve discrepancies identified during the reconciliation process.
• Collaborate with relevant teams to rectify issues promptly.
• Ensure strict adherence to industry regulations and PayZeep's reconciliation policies.

Reporting:

• Generate reconciliation reports and maintain accurate records of reconciliation activities.
• Generate accurate reports on revenue generated from transactions and provide insights into revenue trends and sources.
• Collaborate with relevant teams to reach satisfactory resolutions.
• Maintain meticulous records of settlement activities and dispute resolutions.

Database Management & Reporting:

• Backup transaction data to ensure data integrity.
• Maintain accurate records of chargeback resolutions

Process Enhancement:

• Continuously improve reconciliation processes to enhance accuracy.

Qualifications

Professional Competencies:

• Minimum of 2 years of professional experience in reconciliation operations within the Fintech industry.
• Proficiency in using financial software and tools
• Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
• Strong analytical skills and attention to detail.
• Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
• Exceptional communication skills, both written and verbal.

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Job Summary:

• We are seeking a Transaction Monitoring Officer to join our Payments Operations team at PayZeep.
• This role is crucial for detecting and preventing fraudulent activities and suspicious transactions within our payment ecosystem.
• The ideal candidate should possess strong analytical and investigative skills.

Responsibilities:

 Transaction Monitoring:

• Analyse payment transactions and identify unusual or suspicious patterns or behaviours.
• Detect and investigate potential fraud cases and escalate findings as necessary.
• Ensure steady uptime of third-party service providers.
• Take proactive steps to prevent fraudulent activities.
• Ensure strict adherence to industry regulations and PayZeep's operational policies.

Suspicious Activity Reporting:

• Prepare reports on suspicious transactions and collaborate with relevant departments to
• ensure timely action and compliance with regulatory requirements.

Quality Assurance:

• Participate in quality assurance efforts to test new POS and payment software releases
• Document and report any identified bugs or issues during testing.

Training and Technical Guidance:

• Build strong product expertise
• Ensure that standard operating procedures (SOPs) are up to date and accessible.

Qualifications

• Minimum of 2 years of professional experience in transaction monitoring or fraud detection
• within the Fintech/ Financial Services/Banking industry.
• Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
• Profound understanding of transaction routing and processing.
• Proficiency in using fraud detection tools and software.
• Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
• Exceptional communication skills, both written and verbal.
• Strong interpersonal and collaborative skills
• Excellent time management skills
• A team player, target driven and highly motivated.
• Empathy and patience when dealing with clients.
• Hold a BSc/HND from a reputable tertiary institution
• Certifications that relate to fraud detection tools and software.

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Job Description

• As a Senior People Analyst, you will be responsible for collecting, analyzing, and interpreting HR data to provide strategic insights and recommendations that support the organization's workforce management and development initiatives.
• You will collaborate with HR teams, senior management, and other stakeholders to drive data-informed decision-making, enhance employee engagement, optimize talent acquisition, and ensure compliance with HR best practices and regulations.

Data Collection and Management:

• Collect, organize, and maintain HR data using HR information systems (HRIS) and other relevant tools.
• Ensure data accuracy, completeness, and security.

Data Analysis:

• Conduct statistical analysis, data modeling, and data visualization to identify trends and patterns in HR data.
• Develop predictive models to support workforce planning.

Reporting and Communication:

• Create and present clear and actionable reports, dashboards, and presentations to senior management and stakeholders.
• Translate complex HR data into meaningful insights and recommendations.

Talent Acquisition Support:

• Collaborate with HR teams to optimize recruitment strategies, evaluate recruitment channels, and assess the effectiveness of selection processes.

Employee Engagement and Performance:

• Analyze employee engagement survey data and feedback mechanisms to assess employee satisfaction and provide recommendations for improvement.
• Evaluate performance management processes and systems for alignment with organizational goals.

Compensation and Benefits Analysis:

• Analyze compensation and benefits data to ensure competitiveness in the job market and equity within the organization.

Workforce Planning:

• Provide insights into future workforce needs, staffing levels, and skills gaps to support strategic planning.
• Assist with succession planning initiatives.

Compliance and Risk Management:

• Ensure HR practices and policies comply with labor laws and regulations.
• Conduct audits and risk assessments as necessary.

Change Management:

• Offer data-driven insights to support organizational change initiatives, including restructuring and mergers and acquisitions.

Professional Development:

• Stay updated with the latest developments in HR analytics, data science, and technology to enhance analytical capabilities.

Qualifications

• Bachelor's degree in Human Resources, Business, Data Science, or a related field (Master's degree preferred).
• 5+ years of proven experience in HR analytics, data analysis, or a similar role.
• Proficiency in data analysis tools and software
• Strong understanding of HR processes and best practices.
• Excellent communication and presentation skills.
• Ability to work collaboratively and influence decision-making.
• Detail-oriented with a strong commitment to data accuracy and security.

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Job Description

• Conducting research on target markets, competitors, and industry trends to provide insights and recommendations for marketing strategies and campaigns.
• Developing go-to-market strategy and execution for customers in a specified region.
• Drive adoption, migration and support for Retail and corporate Solutions – POS terminals, Payroll/Payment and Collections.
• Assisting in the planning, execution, and analysis of marketing campaigns across multiple channels.
• Monitoring and maintaining the company's public image and reputation.
• Continually re-assess the ease of use and effectiveness of the company service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience
• Recommend various means to improve product awareness, capacity building and development.
• Give report on customer attitudes to the current product range and new product introductions.
• Adhering to and ensure compliance of all business transactions to the set standards of the Institution and Regulatory Authorities
• Other adhoc activities as may be assigned from time to time by the Regional Lead or Head of Sales.

Key Performance Indicators

• Agency Transaction Volume, Value and recruitment
• Merchant Transaction Volume, Value and recruitment
• PSSP Product Penetration
• Revenue

Qualifications

• Prior experience in the delivery of related Sales products
• A minimum of 1-3 years of experience in consumer-facing technology
• Ability to break down complex processes into simple concepts
• Good analytical mind with attention to detail
• Strategic thinker who is self-directed and driven
• Very good knowledge of Microsoft Office Suite, especially Excel
• Must be able to handle multiple tasks simultaneously and make sound independent decisions.

go to method of application »

Job Objective:

• Create awareness/adoption of products, Penetration and Support of Agents and Merchants

Job Function:

• Conducting research on target markets, competitors, and industry trends to provide insights and recommendations for marketing strategies and campaigns.
• Provide Support to Agents and Merchant to resolve all challenges.
• Developing go-to-market strategy and execution for customers in a specified region.
• Drive adoption, migration and support for Retail and corporate Solutions – POS terminals, Payroll/Payment and Collections.
• Assisting in the planning, execution, and analysis of marketing campaigns across multiple channels.
• Monitoring and maintaining the company's public image and reputation.
• Continually re-assess the ease of use and effectiveness of the company service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience
• Recommend various means to improve product awareness, capacity building and development.
• Give report on customer attitudes to the current product range and new product introductions.
• Adhering to and ensure compliance of all business transactions to the set standards of the Institution and Regulatory Authorities

Other adhoc activities as may be assigned from time to time by the Regional Lead or Head of Sales.

Key Performance indicators

• Agency Transaction Volume, Value and recruitment
• Merchant Transaction Volume, Value and recruitment
• PSSP Product Penetration
• Revenue

Qualifications

• Prior experience in the delivery of related Sales products
• A minimum of 1-2 years of experience in consumer-facing technology
• Ability to break down complex processes into simple concepts
• Strategic thinker who is self-directed and driven
• Very good knowledge of Microsoft Office Suite, especially Excel
• Must be able to handle multiple tasks simultaneously and make sound independent decisions.
• Excellent written and oral communication skills are essential
• Leadership skills
• Negotiation skills.
• Conceptual skills.
• Analytical skills and strong initiative
• Aggressive and result oriented.
• Awareness of global business trends and dynamics

go to method of application »

Job Description

• Lead and manage the merchant acquiring sales team.
• Promote digital payment solutions to merchants based on their needs.
• Contract new merchants and partners by offering suitable payment solutions.
• Maintain and grow merchant relationships to achieve sales targets.
• Collaborate with SME/Corporate Relationship Managers for referrals and appointments.
• Develop and implement a business plan to drive growth.
• Manage relationships with key accounts and explore opportunities with existing merchants.
• Prepare reports on business development and market analysis.
• Monitor the sales team's performance and provide necessary support.
• Ensure compliance with Paymi policies and cross-sell other payment products.
• Gather and share market intelligence to identify product gaps.
• Represent the company in events for branding and promotion.
• Focus on customer satisfaction and prompt issue resolution.

Qualifications

• Minimum degree in Banking/Finance/Marketing or related field.
• 2+ years of e-business or Fintech experience in merchant acquisition/payment gateway.
• At least 4 years of Merchant Acquiring experience.
• Strong leadership and sales skills.
• Proven track record in retail/e-commerce sales.
• Excellent communication and negotiation skills.
• Self-driven, proactive, and highly motivated.
• Basic financial understanding of payment products.
• Proficiency in Microsoft Office tools.
• Ability to close deals and maintain a sales pipeline.
• Good network of contacts in the retail sector.

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Job Description

• Manage accounting functions as assigned, not limited to accounts payable and accounts receivable.
• Assist in monthly close process, analysis, and reporting
• Monitor and reconcile settlement account
• Liaise closely with Client delivery and SalesTeams.
• Monitor the Terminal management System.
• Computation of aggregators and agents’ commission.
• Monitor and initiate replenishment of all settlement accounts.
• Assist with tax compliance and filings
• Assist in payroll and company formation.
• Monitor cash flow and expense management.
• Assist in setting budgets and financial forecasts.
• Assist annual audit and tax work with our outside audit firm.

Qualifications

• 2 years of experience in accounting.
• Proficient with Microsoft Excel & Google Sheets.
• Excellent in bookkeeping.
• Possess analytical skills.
• You’re organized and demonstrate a high attention to detail and accuracy.
• You’re self-motivated and like to take ownership of new projects.
• You love working with numbers and helping people.
• Have good understanding of all tax laws and its application.
• Minimum Qualification; Bsc.in Accounting.