Settlement and Dispute Analyst at Payzeep

Job Summary:

• We are seeking a dedicated Settlement and Dispute Analyst to join our Payments Operations team at PayZeep.
• This role is pivotal in ensuring the efficient settlement of financial transactions and the prompt resolution of payment disputes.
• The ideal candidate should possess excellent problem-solving skills, a customer-centric approach, and the ability to manage settlement activities and address disputes effectively.

Job Responsibilities:

Settlement Operations:

• Execute and oversee the settlement of financial transactions, ensuring timely fund transfers and addressing settlement discrepancies.
• Collaborate with internal and external stakeholders to maintain seamless payment processing.
• Ensure that settlement reports are received from switches and third-party service providers – data accuracy and timeliness is key.
• Ensure that SLAs/OLAs with Banks and third-party vendors (where applicable) are adhered to.
• Ensure strict adherence to industry regulations and PayZeep's settlement policies.

Dispute Resolution:

• Receive, investigate, and resolve payment disputes and discrepancies from merchants, agents, and customers - promptly and accurately.
• Collaborate with relevant teams to reach satisfactory resolutions.
• Maintain meticulous records of settlement activities and dispute resolutions.

Chargebacks and Reversed Transactions:

• Handle chargeback cases according to established procedures.
• Collaborate with cross-functional teams for documentation and resolution.
• Maintain accurate records of chargeback resolutions

Database Management & Reporting:

• Document dispute cases, investigation, and resolution steps.
• Maintain organized records of settlement reports received from switches and third-party service providers.

Training and Technical Guidance:

•  Build strong product expertise
•  Ensure that standard operating procedures (SOPs) are up to date and accessible.
• Professional Competencies:
•  Minimum of 2 years of professional experience in settlement operations within the Fintech industry.
•  Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
•  Proficient understanding of transaction routing and processing.
•  Proficiency in using financial software and tools.
•  Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
•  Exceptional communication skills, both written and verbal

Qualifications

•  Minimum of 2 years of professional experience in settlement operations within the Fintech industry.
•  Clear understanding and appreciation of POS business (PTSP, Acquiring, Co-Acquiring and Agency Banking) and Payment Gateways.
•  Proficient understanding of transaction routing and processing.
•  Proficiency in using financial software and tools.
•  Proficient in the use of Microsoft Suite (Excel, PowerPoint, and Word), CRM, and JIRA.
•  Exceptional communication skills, both written and verbal
•  Hold a BSc/HND from a reputable tertiary institution
•  Certifications that relate to Electronic Fund Transfer has an added advantage.