Field Support Officers at Payzeep

Job Objective:

• Create awareness/adoption of products, Penetration and Support of Agents and Merchants

Job Function:

• Conducting research on target markets, competitors, and industry trends to provide insights and recommendations for marketing strategies and campaigns.
• Provide Support to Agents and Merchant to resolve all challenges.
• Developing go-to-market strategy and execution for customers in a specified region.
• Drive adoption, migration and support for Retail and corporate Solutions – POS terminals, Payroll/Payment and Collections.
• Assisting in the planning, execution, and analysis of marketing campaigns across multiple channels.
• Monitoring and maintaining the company's public image and reputation.
• Continually re-assess the ease of use and effectiveness of the company service solutions and make recommendations that will enhance efficiencies, and improve the overall customer experience
• Recommend various means to improve product awareness, capacity building and development.
• Give report on customer attitudes to the current product range and new product introductions.
• Adhering to and ensure compliance of all business transactions to the set standards of the Institution and Regulatory Authorities

Other adhoc activities as may be assigned from time to time by the Regional Lead or Head of Sales.

Key Performance indicators

• Agency Transaction Volume, Value and recruitment
• Merchant Transaction Volume, Value and recruitment
• PSSP Product Penetration
• Revenue

Qualifications

• Prior experience in the delivery of related Sales products
• A minimum of 1-2 years of experience in consumer-facing technology
• Ability to break down complex processes into simple concepts
• Strategic thinker who is self-directed and driven
• Very good knowledge of Microsoft Office Suite, especially Excel
• Must be able to handle multiple tasks simultaneously and make sound independent decisions.
• Excellent written and oral communication skills are essential
• Leadership skills
• Negotiation skills.
• Conceptual skills.
• Analytical skills and strong initiative
• Aggressive and result oriented.
• Awareness of global business trends and dynamics