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  • Posted: Jan 14, 2022
    Deadline: Jan 16, 2022
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  • Nicole Sinclair Consulting is a dynamic Human Resources Consulting firm. We are positioned to help nurture your business, its people and maximize vision.
    Read more about this company

     

    Key Account Manager (FMCG)

    DESCRIPTION

    The Key Account Manager will be apt in building and maintaining a long-term relationship with accounts and maximizing sales opportunities within them. The goal is to contribute to sustaining and growing our business to achieve long-term success.

    Responsibilities

    • Responsible for providing strategic direction for our major client account, adding value, and driving commercial development opportunities
    • Expand relationships with existing customers by continuously proposing solutions that meet their objectives.
    • Set and achieve Plans/targets/KPIs to generate the best results in Sales, Visibility & Merchandising.
    • Develop trust relationships with a portfolio of major clients
    • Ensure the correct products and services are delivered to customers in a timely manner.
    • Formulating customer-specific sales plans/strategies in line with accountable budgets, costing, packaging, and retail prices
    • Responsible for following up quotations given to the Key Account
    • Ensuring high levels of customer satisfaction
    • Acquisition of new business within assigned region
    • Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals
    • Anticipating key account changes and improvements
    • Working with the sales team, logistics managers, and team members dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
    • Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
    • Support client planning process, when required and attend client briefings
    • Proactively update customer contact database with all existing and new contacts

    Competency/Skill/Requirements

    • Minimum B.Sc. in Business Administration or any relevant field
    • 5-7years experience as a key account manager in the FMCG
    • Strong track record of success within key account management, ideally within the FMCG industry
    • Experienced in delivering client-focused solutions.
    • Able to work well under pressure and to strict deadlines
    • Ability to communicate, present and influence credibly and effectively at all levels of the organization.
    • Strong negotiation skills, with the ability follow through on client contracts
    • Ability to multitask and manage more than one client account
    • Proven results of delivering client solutions and meeting sales goals
    • Highly goal-oriented, assertive, and a hands-on problem solver.
    • Driven, ambitious, very sociable, and enjoy networking and leveraging the client to build lots of relationships

    go to method of application »

    Sales Agent (Abuja)

    Description

    Our client, a manufacturer of beverages is seeking immediate hire Sales Agents who will market her products as well as other FMCGs via their company's app in a digital marketplace. The Sales Agents will interact physically with wholesalers and retails to onboard them onto the online platform, educate them on the use of the app, and convince them to utilize this to conduct their businesses.

    Responsibilities

    • Identify the target market
    • Educate the target market on the use of the app for placing orders
    • Maintain up-to-date information on the pricing and availability of goods
    • Handle customers questions and complaints according to laid down procedures
    • Grow market share by ensuring assigned sales targets are met
    • Frequently meet with customers to discuss sales and new products
    • Collaborate with internal teams to ensure the provision of superior services to the customers
    • Provide market intelligence to stakeholders, identify product gaps and new business opportunities
    • Develop sales proposals that speak to the customers’ needs, concerns, and objectives

    Competency/Skill/Requirements

    • Bachelor’s Degree in any related field.
    • At least 1-year sales experience in any field
    • Familiarity with trade via online platforms
    • Product knowledge of all goods the company deals in
    • Experience managing wholesalers/retailers on all levels
    • Market place and customer understanding
    • Fast and friendly customer service
    • Interpersonal skills
    • Effective communication and presentation skills
    • Strong networking skills
    • Customer focus
    • Highly persuasive
    • Able to communicate at all levels
    • Attention to details
    • Able to self-manage
    • Positive winning attitude
    • Able to handle pressure and meet deadlines
    • Target driven
    • Result oriented

    go to method of application »

    Sales Agent (Ibadan)

    DESCRIPTION

    Our client, a manufacturer of beverages is seeking immediate hire Sales Agents who will market her products as well as other FMCGs via their company's app in a digital marketplace. The Sales Agents will interact physically with wholesalers and retails to onboard them onto the online platform, educate them on the use of the app, and convince them to utilize this to conduct their businesses.

    Responsibilities

    • Identify the target market
    • Educate the target market on the use of the app for placing orders
    • Maintain up-to-date information on the pricing and availability of goods
    • Handle customers questions and complaints according to laid down procedures
    • Grow market share by ensuring assigned sales targets are met
    • Frequently meet with customers to discuss sales and new products
    • Collaborate with internal teams to ensure the provision of superior services to the customers
    • Provide market intelligence to stakeholders, identify product gaps and new business opportunities
    • Develop sales proposals that speak to the customers’ needs, concerns, and objectives

    Competency/Skill/Requirements

    • Bachelor’s Degree in any related field.
    • At least 1 year of sales experience in any field
    • Familiarity with trade via online platforms
    • Product knowledge of all goods the company deals in
    • Experience managing wholesalers/retailers on all levels
    • Market place and customer understanding
    • Fast and friendly customer service
    • Interpersonal skills
    • Effective communication and presentation skills
    • Strong networking skills
    • Customer focus
    • Highly persuasive
    • Able to communicate at all levels
    • Attention to details
    • Able to self-manage
    • Positive winning attitude
    • Able to handle pressure and meet deadlines
    • Target driven
    • Result oriented

    go to method of application »

    Retail Customer Service Executive (Lekki and Victoria Island)

    DESCRIPTION

    This role is responsible for providing quality services to internal and external customers; attending to all customers that come into the store, Providing product/Service information, Adhere to company and safety procedures at all times, Manage incoming calls and customer inquiries, Identifying and assessing customer’s needs to achieve satisfaction, Ensure excellent service standard, respond efficiently to customer needs, inquiries and maintain high customer satisfaction and ensuring that the correct size, pattern, and quantity is invoiced to the correct client and or customer account.

    Responsibilities

    • Ensure that all customers are greeted in a friendly and professional manner when entering the store.
    • Develop and lead sales, marketing, and business development activities within the area of responsibility.
    • Maintain a record of all walks in customers and follow up efficiently.
    • Conduct marketing and awareness campaigns on regular basis to ensure increased brand and product awareness.
    • Responsible for maintaining and building existing business relationships.
    • Raise quotations and invoices on ERP.
    • Accurate completion of daily sales report and communication to direct superior.
    • Maintain correct cash balances during shift.
    • Process payments made with cash, cheques, credit cards, and debit cards.
    • Complete daily cash up, account for daily sales completed on cash, cheque, credit, and card.
    • Sort, count currency to ensure that the correct amount has been received.
    • Escalate all credit note requests to the direct superior.
    • Process returns and exchanges.
    • Ensure that all sold tyres are logged in for replenishment in a timely manner to ensure efficient and efficient service delivery.
    • Always wear a smile and address customers courteously.
    • Be aware of all promotions and advertisements that affect product prices.
    • Communicate all promotional prices and items to customers at the sales counter.
    • Maintain and assist with cleaning workstation (Sales counter)
    • Assist with stocking and cleaning all display stands located at the sales counter.
    • Any other duty as required by the line manager in line with the post.

    Competency/Skill/Requirements

    • Good communication skills
    • Numeracy skills and maintaining a record of all transactions that have been completed during the shift.
    • Outgoing personality and demonstrate the ability to converse easily with all walks of life.
    • Attention to detail is critical and demonstrate the ability to listen.
    • Trustworthy and loyal towards the company as employees will be trusted with confidential information and monies.
    • Ability to handle large cash transactions with confidence.
    • Must be able to work under pressure with a calm demeanor.
    • Willingness to take up responsibilities other than a job description.
    • A strict follower of company rules and procedures.
    • Ability to balance and submit cash records when required by superior.
    • Proficiency in MS Word and MS Excel
    • Proficiency in Pastel or similar software programs or demonstrate the ability to learn systems within a reasonable time frame

    EDUCATION / EXPERIENCE

    • General clerical experience minimum 1 – 2 years.
    • Clerical experience within the Tyre and Automotive industry is an advantage.
    • Must be detail-oriented, with excellent customer interaction skills.
    • Must be able to stand for extended periods.

    KEY PERFORMANCE INDICATORS

    • Level of compliance with aesthetics and ambiance standards while on duty
    • % Of customer complaints flagged while on duty
    • % Of customer data accurately updated on ERP while on duty
    • % Of customer service complaints reported while on duty
    • % Of compliance to customer feedback forms duly completed
    • % Of compliance to 21-point check procedures
    • % Of compliance to standard sales procedures on ERP
    • % Sales & service target achieved.
    • Level of compliance on standard retail code of conduct

    go to method of application »

    Retail Customer Service Executive (Port Harcourt)

    Description

    Our client is from the automobile industry, looking to hire several executives . This role is responsible for providing quality services to internal and external customers; attending to all customers that come into the store, Providing product/Service information, Adhere to company and safety procedures at all times, Manage incoming calls and customer inquiries, Identifying and assessing customer’s needs to achieve satisfaction, Ensure excellent service standard, respond efficiently to customer needs, inquiries and maintain high customer satisfaction and ensuring that the correct size, pattern, and quantity is invoiced to the correct client and or customer account.

    Responsibilities

    • Ensure that all customers are greeted in a friendly and professional manner when entering the store.
    • Develop and lead sales, marketing, and business development activities within the area of responsibility.
    • Maintain a record of all walks in customers and follow up efficiently.
    • Conduct marketing and awareness campaigns on regular basis to ensure increased brand and product awareness.
    • Responsible for maintaining and building existing business relationships.
    • Raise quotations and invoices on ERP.
    • Accurate completion of daily sales report and communication to direct superior.
    • Maintain correct cash balances during shift.
    • Process payments made with cash, cheques, credit cards, and debit cards.
    • Complete daily cash up, account for daily sales completed on cash, cheque, credit, and card.
    • Sort, count currency to ensure that the correct amount has been received.
    • Escalate all credit note requests to the direct superior.
    • Process returns and exchanges.
    • Ensure that all sold tyres are logged in for replenishment in a timely manner to ensure efficient and efficient service delivery.
    • Always wear a smile and address customers courteously.
    • Be aware of all promotions and advertisements that affect product prices.
    • Communicate all promotional prices and items to customers at the sales counter.
    • Maintain and assist with cleaning workstation (Sales counter)
    • Assist with stocking and cleaning all display stands located at the sales counter.
    • Any other duty as required by the line manager in line with the post.

    Competency/Skill/Requirements

    • Good communication skills
    • Numeracy skills and maintaining a record of all transactions that have been completed during the shift.
    • Outgoing personality and demonstrate the ability to converse easily with all walks of life.
    • Attention to detail is critical and demonstrate the ability to listen.
    • Trustworthy and loyal towards the company as employees will be trusted with confidential information and monies.
    • Ability to handle large cash transactions with confidence.
    • Must be able to work under pressure with a calm demeanor.
    • Willingness to take up responsibilities other than a job description.
    • A strict follower of company rules and procedures.
    • Ability to balance and submit cash records when required by superior.
    • Proficiency in MS Word and MS Excel
    • Proficiency in Pastel or similar software programs or demonstrate the ability to learn systems within a reasonable time frame

    EDUCATION / EXPERIENCE

    • General clerical experience minimum 1 – 2 years.
    • Clerical experience within the Tyre and Automotive industry is an advantage.
    • Must be detail-oriented, with excellent customer interaction skills.
    • Must be able to stand for extended periods.

    KEY PERFORMANCE INDICATORS

    • Level of compliance with aesthetics and ambiance standards while on duty
    • % Of customer complaints flagged while on duty
    • % Of customer data accurately updated on ERP while on duty
    • % Of customer service complaints reported while on duty
    • % Of compliance to customer feedback forms duly completed
    • % Of compliance to 21-point check procedures
    • % Of compliance to standard sales procedures on ERP
    • % Sales & service target achieved.
    • Level of compliance on standard retail code of conduct

    go to method of application »

    Business Analyst (FMCG)

    DESCRIPTION

    Our client, a manufacturer of beverages is seeking to hire a Business Analyst who will be responsible for analyzing financial reports, market research and operating procedures, strategizing ideas to improve business operations, and meeting with company executives and other stakeholders to provide suggestions based on their analysis

    Responsibilities

    • Examine the technical, economic, and financial climate of the business
    • Make financial projections
    • Determine the strategies for achieving organizational goals.
    • Gather and analyze data for potential business expansion
    • Identify problems within a business, including through using data modeling techniques
    • Generate leads and convert them to sales
    • Develop approaches to reaching customers and overseeing the online marketing function
    • Build long term relationships with customers and partner agencies
    • Nurture relationships with partners  and service providers to ensure long term business relationships
    • Monitor customer satisfaction and competitor activity
    • Enhance and develop new products and services
    • Profile customers using internal company data

    Competency/Skill/Requirements

    • Must possess a minimum of  first degree in Marketing / Business Administration or related field
    • A minimum of 5 years of experience in business analysis or a related field.
    • Experience leading and developing top-performing teams.
    • A history of leading and supporting successful projects.
    • A track record of following through on commitments.
    • Exceptional analytical and conceptual thinking skills.
    • The ability to influence stakeholders and work closely with them to determine acceptable solutions.
    • Advanced technical skills.
    • Excellent documentation skills.
    • Experience creating detailed reports and giving presentations.
    • Competency in Microsoft applications including Word, Excel, and Outlook.
    • Excellent planning, organizational, and time management skills.

    Method of Application

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