Job Openings at Lifestores Pharmacy

About the Role

• Lifestores Healthcare is seeking a dynamic and results-oriented Key Account Manager to join our team. The successful candidate will play a pivotal role in driving sales, building relationships, and ensuring the satisfaction of our key accounts within the OGApharmacy platform

Your responsibilities include but are not limited to the following:   

• Recruit hospitals, clinics and pharmacies to the OGApharmacy platform in the Southeast.
• Build relationships, offer support, and ensure satisfaction of customers; drive sales with key accounts
• Identify and understand the key business objectives and challenges of key accounts.
• Develop account plans and strategies to achieve growth and meet objectives.
• Work towards achieving revenue targets and growth objectives for key accounts.
• Identify upselling and cross-selling opportunities within key accounts.
• Define and implement processes and strategies that strengthen ongoing relationships with large customers
• Familiarize buyers with OGApharmacy marketplace and associated software 
• Highlight new product offerings that may fit well with customers’ portfolios 
• Retain top customers and nurture key relationships over time
• Solicit customer feedback and work with the team to incorporate relevant feedback into our operations
• Work with the supply chain and finance teams to ensure that orders are fulfilled on time 
• Work collaboratively with other team members

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About the Role

• We are looking for a Medical Sales Representative who is analytical, data-driven, collaborative, friendly, well-organized, and self-motivated. The ideal candidate should have strong communication skills and have experience in the pharma space..                        

Your responsibilities include but are not limited to the following, 

• strategically increase the awareness of the OGApharmacy in your territory
• manage all sales activities and rapidly grow the number of pharmacies, clinics, and hospitals participating in the OGApharmacy marketplace, as well as increase the average Gross Merchandise Value (GMV); 
• familiarize buyers with Pure Market Place; 
• ensure monthly sales targets are met or exceeded; 
• give sales pitch to prospective individuals & groups within the healthcare industry and work collaboratively with other team members; 
• develop customer relationships that promote retention and loyalty;
• collaborate with other team members to grow the number of pharmacies, clinics, and hospitals participating in the Pure marketplace 
• boost order sizes; establish and maintain a trusted advisor relationship with clients with the goal of making all Lifestores existing clients ready for the next steps in their purchases
• You should be comfortable with change, as you would be entering the company at an exciting phase of development. You should have a hands-on approach since initially you would be mostly carrying out the above activities yourself vs. delegating to others. In addition, you would be working closely with other leadership team members. You should also be proficient in the use of MS Excel, Google Sheets, and PowerPoint. 
• We select people who demonstrate our core values: humility, initiative & hard work, customer centricity, trustworthiness, continual improvement, and data-driven.

Benefits & Compensation

• We offer competitive compensation. Additional benefits include pension contributions, access to regular training, and ongoing feedback to boost your skills.
• You will have ample opportunities to work with and learn directly from world-class operators, including top pharmacists and leaders with backgrounds at Harvard and Stanford Business Schools. 
• Lifestores thrives on a collaborative, meritocratic working culture. We are an equal opportunity employer and value diversity at our company.

Skills 

• Proficient in the use of MS Excel, Google Sheets and Powerpoint
• Functional Knowledge of and exposure to sales
• Proven track record in driving and exceeding sales
• Strong interpersonal skills
• Excellent communications skills

Qualification

• Bachelor’s Degree in Sciences, Pharmacy or related field
• 1-3 years of Pharma sales Industry experience

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About the Role

• We are looking for a candidate who is professional in handling customer’s order, both online and onsite environments. The ideal candidate will be responsible for managing third party sellers, including product upload, processing customer order including packing , shipping and delivery. 

Job Responsibilities

• Coordinate onboarding activities of third party sellers on the Marketplace, manage and support sellers. 
• Receiving and processing customer’s order accurately and efficiently. 
• Conduct inbound activities, Pick and pack products for orders according to established guidelines and procedures.
• Label products and prepare them for shipment/delivery.
• Conduct quality control checks to ensure accurate fulfilment.
• Measures the percentage of customer orders fulfilled completely from available inventory
• Follow strictly all SC procedures with respect to pick and pack activities
• Contribute ideas for process improvements that enhance productivity.
• Work collaboratively with other team members and Supervisor to ensure good customer satisfaction.
• Continuously maintain a high level of product knowledge to provide accurate and helpful responses to customer inquiries.
• Process returns and liaise with customers, respond to customer queries regarding order status, with the aim of customer satisfaction. 
• Timely reconciliation of transactions on the marketplace, to ensure accuracy and facilitate payments. 
• Work with the inventory controller to ensure inventory record accuracy including accuracy of displayed product details. 

go to method of application »

About the Role

• We are looking for a candidate who is professional in handling customer’s order, both online and onsite environments. The ideal candidate will be responsible for managing third party sellers, including product upload, processing customer order including packing , shipping and delivery. 

Job Responsibilities

• Coordinate onboarding activities of third party sellers on the Marketplace, manage and support sellers. 
• Receiving and processing customer’s order accurately and efficiently. 
• Conduct inbound activities, Pick and pack products for orders according to established guidelines and procedures.
• Label products and prepare them for shipment/delivery.
• Conduct quality control checks to ensure accurate fulfilment.
• Measures the percentage of customer orders fulfilled completely from available inventory
• Follow strictly all SC procedures with respect to pick and pack activities
• Contribute ideas for process improvements that enhance productivity.
• Work collaboratively with other team members and Supervisor to ensure good customer satisfaction.
• Continuously maintain a high level of product knowledge to provide accurate and helpful responses to customer inquiries.
• Process returns and liaise with customers, respond to customer queries regarding order status, with the aim of customer satisfaction. 
• Timely reconciliation of transactions on the marketplace, to ensure accuracy and facilitate payments. 
• Work with the inventory controller to ensure inventory record accuracy including accuracy of displayed product details. 

Skills and Qualifications

• Bachelor’s degree in relevant University or a related field
• Must possess 2- 4 years of proven experience in Fulfilment or Warehouse environment preferably in a Pharmaceutical organisation.
• Nice to have: Excellent time management and organisational skills.
• Ability to use warehouse equipment.
• Familiarity with inventory management systems.
• Analytical thinking and problem solving skills 
• Excellent verbal and communications skills
• Relevant training or certifications as a Fulfilment Associate.

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About the Role

• At Lifestores Healthcare, we are at the forefront of healthcare technology, and our products make a meaningful impact on people's lives. As a Technical Product Marketer, you will have the opportunity to work with a passionate and innovative team dedicated to improving healthcare outcomes. The Technical Product Marketer role at Lifestores Healthcare involves developing and managing marketing campaigns for healthcare products. Key skills required include foundational marketing knowledge, project management abilities, strong organization and communication skills, data analysis capabilities, task prioritization, strategic thinking, and proficiency with tools like Power BI, Google Analytics, and Mailchimp. The role offers the opportunity to work in a dynamic healthcare technology environment and contribute to improving healthcare outcomes through innovative marketing strategies.
• We select people who demonstrate our core values: humility, initiative & hard work, customer centricity, trustworthiness, continual improvement, and data-driven.

Job Responsibilities

• Drive implementation of POS rollout (nationally and internationally), ensuring monthly targets are met or exceeded.
• Conduct weekly customer visits to rapidly grow new customers for POS and drive adoption with existing marketplace customers, using visits to also gain insights and feedback for further improvement of product
• Implement new ideas and strategies that can drive new subscribers to our various external product verticals - the marketplace and POS
• Assist in onboarding and setting up newly-signed up stores to the POS
• Craft a go-to-market plan to map out when communications will be going out and what the conversion and best approach for achieving conversions are.
• Conduct adoption analysis and develop recommendations using product knowledge and artificial intelligence to foster initiatives across the product portfolio set.
• Work closely with the product team, marketing and customer service team in providing optimum marketing strategies to ensure affiliates are consistent with the product.
• Fully understand customer needs, ecosystem requirements, market intelligence and product planning process which will help in delivering the right solutions to the market.
• Create more awareness and understanding through communications (emails, text, calls), testimonials, and training/demo sessions with affiliates and using customers’ feedback to provide new strategies and solutions
• Converting potential customers into paying customers for one-time purchases and keeping existing customers loyal through subscription models or add-on purchases (when appropriate).
• Work closely with the sales team to get more information about customers interested in our services and how we can keep them glued to our product offerings.