Seller Management Associate - South South at Lifestores Pharmacy

About the Role

• We are looking for a candidate who is professional in handling customer’s order, both online and onsite environments. The ideal candidate will be responsible for managing third party sellers, including product upload, processing customer order including packing , shipping and delivery. 

Job Responsibilities

• Coordinate onboarding activities of third party sellers on the Marketplace, manage and support sellers. 
• Receiving and processing customer’s order accurately and efficiently. 
• Conduct inbound activities, Pick and pack products for orders according to established guidelines and procedures.
• Label products and prepare them for shipment/delivery.
• Conduct quality control checks to ensure accurate fulfilment.
• Measures the percentage of customer orders fulfilled completely from available inventory
• Follow strictly all SC procedures with respect to pick and pack activities
• Contribute ideas for process improvements that enhance productivity.
• Work collaboratively with other team members and Supervisor to ensure good customer satisfaction.
• Continuously maintain a high level of product knowledge to provide accurate and helpful responses to customer inquiries.
• Process returns and liaise with customers, respond to customer queries regarding order status, with the aim of customer satisfaction. 
• Timely reconciliation of transactions on the marketplace, to ensure accuracy and facilitate payments. 
• Work with the inventory controller to ensure inventory record accuracy including accuracy of displayed product details. 

Skills and Qualifications

• Bachelor’s degree in relevant University or a related field
• Must possess 2- 4 years of proven experience in Fulfilment or Warehouse environment preferably in a Pharmaceutical organisation.
• Nice to have: Excellent time management and organisational skills.
• Ability to use warehouse equipment.
• Familiarity with inventory management systems.
• Analytical thinking and problem solving skills 
• Excellent verbal and communications skills
• Relevant training or certifications as a Fulfilment Associate.