Job Openings at FiberOne Broadband

FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

Requirements

• Minimum of 3 years of experience in HR administration.
• Strong understanding of HR best practices and labor laws.
• Proficiency in HR software and Microsoft Office Suite.

Responsibilities

• Support the recruitment process by posting job openings screening resumes scheduling interviews and conducting reference checks.
• Supervise new employee onboarding including preparing orientation materials and conducting orientation sessions.
• Maintain HC records and ensure the accuracy of data in HRIS and personnel files.
• Assist with benefits administration including enrollments changes and terminations.
• Respond to employee inquiries regarding HC policies and procedures.
• Conduct exit interviews and provide support for Offboarding processes.
• Assist with employee relations activities including conflict resolution and disciplinary actions.
• Keep a track record of leaves such as sick or maternity.
• Assist the payroll department by providing employee information on new hires exiting employee leaves and employee benefits

Qualifications

• A Bachelor’s degree in HR management or a relevant business field.
• Professionals in Human Resources (CIPM) or other HR certifications.

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Description

• Service Delivery Support (FIBER) will be responsible for installing, troubleshooting, and maintaining fibre optic networks. This role involves working in various field environments, ensuring that the fibre infrastructure operates efficiently and effectively. The technician provides hands-on support and solutions to any issues related to fibre connections, (both Aerial and underground) from installation to repair.

Requirements

• 1 - 3 years of experience in the fibre optics field
• Experience in splicing fibre optics cables
• Experience in the use of OTDR machine to locate faults on fibre optics cable
• Experience in fibre optics cable deployment both Arial and underground

Responsibilities

• Installation: Set up and install fibre optic cables connectors and related equipment in both residential and commercial settings
• Maintenance: Perform routine maintenance on fibre optic networks to ensure optimal performance
• Troubleshooting: Diagnose and resolve issues related to fibre optic connections including signal loss cable damage and connectivity problems
• Testing: Use specialized tools and equipment to test the integrity and performance of fibre optic cables and connections
• Documentation: Keep accurate records of installations repairs and maintenance activities
• Customer Support: Provide technical support and guidance to customers ensuring their fibre services are functioning correctly
• Safety Compliance: Adhere to all safety regulations and best practices when working in the field

Qualifications

• Minimum of SSCE/NCE

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Description

• FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

Requirements

• Proficient in managing e-channels digital platforms and enterprise applications
• Proven expertise in troubleshooting system integration and database management within a fast-paced technical environment.

Responsibilities

• Application Management
• User Support
• Training and Documentation
• Data Management
• Integration Oversight
• Change Management
• Collaboration with IT Teams

Qualifications

• B.Sc. Computer Science
• Relevant Certifications in ITIL networking or system administration (e.g. CompTIA Microsoft or similar).

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Description

• FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

Requirements

• Experience in FTTH and Monitoring Evaluation and Compliance will be an added advantage.
• Minimum of four (3) years of progressive experience in a results-based monitoring and evaluation environment or in FTTH work environment.
• Minimum of 3-5 years of experience in monitoring evaluation and compliance roles.
• Experience in data collection analysis and report generation for program evaluation.
• Prior experience in the ISP or telecommunications industry is an added advantage.

Responsibilities

• Conduct monitoring and evaluation of project works and maintenance operations activities
• Monitor all project activities expenditures and progress towards achieving the project output.
• Perform critical inspection and review analysis for due diligence reports by measuring the completeness and accuracy of the information that is flowing back to the business
• Engage with Project and Service delivery teams on best engineering practices and compliance to business work ethics standards and safety rules.
• Conduct alignment termination and testing of fiber optic cables to guarantee optimal performance
• Perform routine maintenance checks on fiber optic equipment to identify and resolve issues proactively
• Troubleshoot connectivity issues signal degradation and other technical problems related to fiber optic connections
• To undertake root cause analysis on issues identified through monitoring and ensure that any remediation and broader procedural changes that may be proposed are implemented within the stipulated timeframes
• Suggest strategies to the Project and Service

Qualifications

• Bachelor’s degree in Monitoring and Evaluation Social Sciences Engineering Computer Science Project Management or a related field.
• Additional certifications in M&E or Compliance would be advantageous.

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Description

• FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

Requirements

• 1-3 years of experience in telesales telemarketing customer service or a similar sales-related role.
• Proven experience in achieving and exceeding sales targets in a telesales environment with a strong track record of successful lead generation and conversion.
• Familiarity with using CRM systems (e.g. Salesforce HubSpot or similar platforms) to manage leads customer interactions and sales pipelines.
• Previous experience in the ISP or telecommunications sector is an advantage but not ma

Responsibilities

• Engage with potential customers via phone to generate leads and convert them into paying customers.
• Qualify leads understand customer needs and effectively communicate product offerings.
• Meet or exceed monthly quarterly and annual sales targets as set by the Manager Telesales & Business Analysis.
• Track performance against targets and implement strategies to improve sales outcomes.
• Use CRM systems to manage customer interactions track lead and follow up on potential sales opportunities.
• Ensure accurate data entry and management of customer profiles in the CRM system.
• Develop an in-depth understanding of the company’s products and services delivering clear and compelling product presentations over the phone.
• Provide customers with accurate information and answers to queries.
• Capture customer feedback during interactions and share insights with the sales and marketing teams.
• Resolve customer issues or concerns in a timely and professional manner to maintain a high level of satisfaction.
• Work closely with the telesales team to ensure alignment on sales goals and share best practices.
• Collaborate with colleagues to ensure a smooth sales process and continuous improvement of telesales tactics.

Qualifications

• Bachelor’s degree in Marketing Sales Business Administration or a related field is preferred
• Relevant certifications in Sales Telesales or Customer Relationship Management (CRM) would be beneficial.

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Description

• FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

Requirements

• Minimum of 2-4 years of experience in sales preferably in ISP
• Proven track record of meeting or exceeding sales targets.
• Experience in client relationship management and new business development.

Responsibilities

• Achieve and exceed sales targets by identifying prospecting and closing deals with new and existing clients.
• Maintain up-to-date knowledge of product offerings and market trends to effectively communicate the value of the company's products to customers.
• Build and maintain strong relationships with clients providing excellent customer service to ensure high levels of customer satisfaction.
• Handle customer inquiries and complaints promptly ensuring swift resolution to maintain positive relationships.
• Identify new business opportunities within the assigned territory or market segment.
• Conduct market research to stay informed about competitors and customer needs adapting sales strategies accordingly.
• Prepare regular sales reports including activity logs pipeline status and revenue forecasts.

Qualifications

• Bachelor’s degree in Business Marketing or a related field.

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Description

• FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

Requirements

• 5 to 10 years of hands-on experience in core network engineering with a focus on design deployment and troubleshooting of large-scale network infrastructures.
• Proven experience in managing network protocols such as BGP OSPF MPLS VLANs and IP routing.
• Experience with network monitoring and automation tools (e.g. Ansible Python Nagios SolarWinds).
• Demonstrated experience in network security and best practices including the implementation of firewalls IPS/IDS and VPNs.
• Knowledge of mobile core networks (e.g. LTE 5G) and VoIP systems.

Responsibilities

• Ensure 99.99% network availability supporting uninterrupted operations for business-critical services.
• Accountability for reducing unplanned downtime to less than 52 minutes per year.
• Quick resolution of network issues: Responsible for resolving 90% of critical network issues within 3 hours (MTTR) minimizing operational impact.
• Act as the primary escalation point for complex network-related incidents that could impact the organization’s productivity.
• Optimize network performance metrics such as latency packet loss and throughput.
• Ensure peak performance during 100% of critical business operations.
• Lead efforts to maintain network latency under 100ms and packet loss below 0.1% ensuring efficient data flow and service quality.
• 100% accountability for network security by implementing firewalls IPS/IDS and ensuring secure configurations protecting organizational assets from breaches.
• Ensure compliance with industry standards (ISO 27001
• PCI-DSS) with zero security violations or data breaches.
• Manage network resources to achieve 10-15% annual cost savings while delivering high performance and reliability.
• Accountable for recommending and implementing network upgrades with a clear ROI ensuring every investment improves network efficiency.

Qualifications

• Bachelor's degree in Computer Science Information Technology Telecommunications Engineering or a related field.
• Professional certifications such as Cisco Certified
• Network Professional (CCNP) Juniper Networks Certified Internet Professional (JNCIP) or equivalent are preferred.
• Certifications in network security (e.g. CISSP CISM) or cloud networking (AWS Azure) are an added advantage.

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Description

• FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

Requirements

• Competency in the use of editing tools like Adobe Premiere Pro After Effects Davinci Final Cut Pro Canva Capcut Envato Element

Responsibilities

• Video Execution
• Logistics
• Project Management
• Concept Development

Qualifications

• Basic skills in photography and lighting setup
• Proven experience in Media Film Communications or related field.
• Experience creating content in a commercial or agency setting.

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Description

• FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

Requirements

• Minimum of 5-7 years of experience in network planning and design particularly in FTTH or fiber optic networks

Responsibilities

• Lead the planning team to develop and deliver designs that meet technical specifications and business goals.
• Cost Management and Efficiency
• Identify opportunities to reduce CAPEX and OPEX by optimizing network designs and choosing cost effective materials or routes.
• Maintain close oversight of budgets preventing cost overruns and ensuring resource allocation aligns with business objectives.
• Cross-Departmental Coordination.
• Ensure clear communication and alignment on project goals timelines and deliverables across departments.
• Address and resolve any roadblocks or misalignments between departments to avoid project delays or inefficiencies.
• Serve as a liaison to ensure all teams have the information and resources necessary to meet project objectives.

Qualifications

• Bachelor's degree in Telecommunications Electrical Engineering or a related field (Master’s degree is an advantage).

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Description

• FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.

Requirements

• Udemy Web Developer.
• Cyber Security Experts Association of Nigeria

Responsibilities

• Designing and developing software applications.
• Testing and debugging code.
• Collaborating with team members and ensure that software solutions meet user requirement.
• Adhering to coding standard.
• Maintaining and updating existing software.
• Timely delivery of software development projects.
• Reduction in system downtimes and incidents.
• Achievement of IT-related financial targets and budget management.
• High user satisfaction and positive feedback on IT services.
• Successful implementation of IT infrastructure improvements.

Qualifications

• B.Sc. Computer Science
• 2016 & 2019 Microsoft Office Specialist