Fiber means better, faster Internet
Our Home fiber (FTTH) service offers you the fastest home internet at a cheap rate. Enjoy a whole new way of connecting to and streaming music, movies, Skype and gaming. Not only do we ensure you get the speed you pay for, but it stays reliably fast – even during peak times. Blazing fast connectivity without breaking th...
Read more about this company
FiberOne stands as Nigeria’s premier Fiber to the Home (FTTH) and Fiber to the Office (FTTO) broadband provider, specializing in catering to the unique connectivity needs of both Retails (Homes and SMB) and Enterprises (Business). Our cutting-edge technology can guarantee low latency and optimal speed.
Requirements
1-3 years of experience in telesales telemarketing customer service or a similar sales-related role.
Proven experience in achieving and exceeding sales targets in a telesales environment with a strong track record of successful lead generation and conversion.
Familiarity with using CRM systems (e.g. Salesforce HubSpot or similar platforms) to manage leads customer interactions and sales pipelines.
Previous experience in the ISP or telecommunications sector is an advantage but not ma
Responsibilities
Engage with potential customers via phone to generate leads and convert them into paying customers.
Qualify leads understand customer needs and effectively communicate product offerings.
Meet or exceed monthly quarterly and annual sales targets as set by the Manager Telesales & Business Analysis.
Track performance against targets and implement strategies to improve sales outcomes.
Use CRM systems to manage customer interactions track lead and follow up on potential sales opportunities.
Ensure accurate data entry and management of customer profiles in the CRM system.
Develop an in-depth understanding of the company’s products and services delivering clear and compelling product presentations over the phone.
Provide customers with accurate information and answers to queries.
Capture customer feedback during interactions and share insights with the sales and marketing teams.
Resolve customer issues or concerns in a timely and professional manner to maintain a high level of satisfaction.
Work closely with the telesales team to ensure alignment on sales goals and share best practices.
Collaborate with colleagues to ensure a smooth sales process and continuous improvement of telesales tactics.
Qualifications
Bachelor’s degree in Marketing Sales Business Administration or a related field is preferred
Relevant certifications in Sales Telesales or Customer Relationship Management (CRM) would be beneficial.
Gmail
Yahoomail